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UCx SmartVoice: SIP Trunking & Hybrid Unified Communications

Learn about the UCx SmartVoice service, which combines SIP trunking and hybrid unified communications to provide next-generation voice services. Discover the benefits, features, and how it works.

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UCx SmartVoice: SIP Trunking & Hybrid Unified Communications

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  1. UCx SmartVoice Unified Communications for SmartVoice SIP Trunking and Hybrid Unified Communications Name Date

  2. Today’s agenda 01 UCx SmartVoice Recap 02 UCx SmartVoice 03 Why TPx? 04 Next steps

  3. What is SIP Trunking? • SIP is a protocol that allows voice to travel over the Internet. • SIP trunks combine voice and data networks to simplify network and eliminate reliance on PRI/analog systems. • SIP trunks allow you to unite remote branches and workers affordably, however geographically dispersed they may be

  4. UCx SmartVoice SIP Overview • Next-generation voice services integrating SIP VoIP and the PSTN • Delivers trunking and lines to PBXs and phones • Built on Broadsoft SIP Platform. • Set up regional and national presence • TPx certified and non-certified IP-PBXs

  5. UCx SmartVoice Overview • UCx SmartVoice is a SIP Trunking service built on the TPx UCx (UCaaS) platform • Enables Unified Communications for SmartVoice SIP Trunking and Hybrid Unified Communications • UCx client add-on • Abbreviated dialing with UCx • Consistent features with UCx • Auto attendant • Mobility features bundle

  6. How it works

  7. UCx SmartVoice Products Min/Max Call Paths

  8. UCx SmartVoice Network • Redundant UCx clusters • Network redundancy Application servers hostedwith full geo redundancy Local cluster redundancy Below 40% node utilization toensure capacityfor failover in a catastrophic event TPx owns all servers and equipment National DIDs

  9. Included Features • Abbreviated Dialing • Calling Line ID Delivery Blocking per Call per DID • Calling Line ID Delivery Un-Blocking per Call per DID • Local and Intra-LATA toll • Long Distance minutes

  10. Add on features • Station to station dialing • Trunk group call forwarding – On-Net • Trunk group call forwarding - PSTN • Trunk group call forwarding – Alt Trunk Group • Mobility Feature Bundle* • UCx Client* • Auto Attendant* • Additional directory listings • Additional caller ID names • Digit manipulation • Long Distance minutes • Enterprise trunking • FSX Ports • Voicemail • Voicemail to email notification • Telephone number masking *Unique to UCx SmartVoice

  11. Mobility Features Bundle • Call forward busy • Call forward no answer • Call forward always • Call forward non reachable • Remote access to call forwarding • Sequential ring • Simultaneous ring

  12. UCx app Desktop, smartphone, and tablet • Voice calling • Video calling • Chat • Availability • Screen sharing on desktop

  13. UCx app • Voice calling • Video calling • Chat • Availability • Screen sharing • Smartphone app

  14. Auto Attendant Feature • Same feature with UCx standalone • Automated receptionist that answers the phone and provides a personalized message to callers. • Callers have the option to connect to the operator, dial by name or extension • Basic and standard

  15. Summary Benefits

  16. Why TPx? • Deep expertise with SIP • Deep experience with Access • Deep experience with SD-WAN • Deep experience with UCaaS • Industry-leading tech support • Nationwide network • Network reliability • Team of specialists • Full solution suite

  17. Additional Resources

  18. TelePacific Confidential

  19. Not part of UCx SmartVoice • Portal for feature management: Use feature access codes or submit MACD or Trouble ticket • Traffic reports • Features not available: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Anonymous Call Rejection and Do Not Disturb are not available with UCx SmartVoice. Existing SmartVoice is still an option

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