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NCOTeam Collaboration in Networks, Communities and Forums

NCOTeam.org Collaboration in Networks, Communities and Forums. September 2004. Sample Size. 42 Users responded to Questionnaire 1 9 Knowledge Managers responded to Questionnaire 2. Profile of Users. NCOTeam users are Military Most are SFC, SSG, SGT

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NCOTeam Collaboration in Networks, Communities and Forums

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  1. NCOTeam.orgCollaboration in Networks, Communities and Forums September 2004

  2. Sample Size • 42 Users responded to Questionnaire 1 • 9 Knowledge Managers responded to Questionnaire 2 NCOTeam.org

  3. Profile of Users • NCOTeam users are Military • Most are SFC, SSG, SGT • Most have been with the Army for more than 5, but less than 25 years • Nearly all are between 21 and 50 years old with nearly 60% between 31-40 years old NCOTeam.org

  4. NCOTeam: Comfort/Skill Level In Using Technology • Respondents technologically sophisticated, compared with other users • When asked to identify comfort/skill in using technology, 35 of the 36 users (97%) selected levels 3 or 4 • Level 3: Comfortable using most tools & features/ can solve most problems • Level 4: Comfortable using full range of tools & features/likes to experiment NCOTeam.org

  5. How Long Have Respondents Been Users Of NCOTeam? • 8 (19%) for less than 6 months • 11 (26.2%) for 7-12 months • 10 (23.8%) for 1-2 years • 10 (23.8%) for 2-5 years • 3 (7.1%) for more than 5 years NCOTeam.org

  6. How Many NCOTeam Users Have Held Leadership Roles In The NCF? • 20 (47.6%) respondents have held leadership roles • More NCOTeam respondents have not held leadership roles when compared with users of other NCFs NCOTeam.org

  7. What Technologies Were Used to Access NCOTeam.org? • Most users accessed through: • Desktop • Portable computer • Some accessed through web-accessed tools NCOTeam.org

  8. How Satisfied Are NCOTeam Users? • NCOTeam users are more satisfied than other users • Mean satisfaction level for the 40 NCOTeam respondents was 4.37 (SD=1.44) on a scale of 1=very satisfied to 5= very satisfied • The mean satisfaction for other users was 3.81 (SD=1.34) NCOTeam.org

  9. Find information Get rich and timely feedback from experts Get quick clarification Get lessons learned Get TTPs Work on tasks with others Engage in conversation Share information and stories Connect with others Build relationships Strengthen networks Feel part of a community Prepare for a new job Solve a problem Stay current on relevant news and events Objectives in the Questionnaire NCOTeam.org

  10. NCOTeam: Importance Of Objectives NCOTeam.org

  11. NCOTeam Objectives: Changes in Importance • The most important and least important objectives have not changed • Some objectives have become significantly more important • - Get lessons learned • - Get TTPS • - Solve a problem • - Find information • - Get rich and timely feedback from experts • - Stay current on relevant news and events NCOTeam.org

  12. NCOTeam: Which Objectives Are Being Met Now? • Most objectives are being met well now • Find information • Get rich and timely feedback from experts • Get quick clarification • Share information and stories • Solve a problem • Stay current on relevant news & events • Get lessons learned NCOTeam.org

  13. Other Users: Importance Of Objectives Most important Somewhat important NCOTeam.org

  14. Other Users’ Objectives • Other users report most objectives are being met less well now • Other users’ objectives are not significantly different now than when they first joined their NCF NCOTeam.org

  15. Objectives: NCOTeam Users Compared With Other Users • All objectives are more important now for NCOTeam compared with other users • All objectives are being better met for NCOTeam users than for other users NCOTeam.org

  16. Capabilities that Knowledge Managers say are provided by NCOTeam.org • Repository of up-to-date documents • Knowledge objects that are updated • Ability to version and maintain history of an issue • Searchability • Ability to notify • Two-way interaction • Group interaction • Polling/survey • Decision-making scenarios • Ability to create sub-communities • Ability to subscribe to information services NCOTeam.org

  17. NCOTeam: Capabilities That Are Most Important and Provided • Repository of up-to-date documents • Knowledge objects that are updated • Searchability • Ability to notify • Ability to version and maintain history of an issue • Group interaction • Decision-making scenarios • Two-way interaction • Customized information and data NCOTeam.org

  18. NCOTeam: Capabilities That Are Less Important • Other capabilities were reported as least important…but means for importance of capabilities range from 3.25-3.97 on a scale of 1 to 5, 1=not at all important, 5=extremely important • The importance of these capabilities is rated positively by NCOTeam users NCOTeam.org

  19. NCOTeam: Frequency of Use of Capabilities (Daily/Weekly) NCOTeam.org

  20. Other Users: Frequency of Use of Capabilities (Daily/Weekly) NCOTeam.org

  21. Capabilities: NCOTeam Users Compared With Other Users • While several capabilities are more important for NCOTeam users than for other users, most of the capabilities are rated as important by other users as they are by NCOTeam users • Many capabilities are used more often by NCOTeam users than by other users NCOTeam.org

  22. Presence and awareness of who else is online Knowledge repository access Search engines Electronic voting/vetting Member locator Chat Instant messaging Discussion forums Public/private spaces Subscriptions services to have information pushed to you Personalized information display Features/Tools that Knowledge Managers say are provided by NCOTeam.org NCOTeam.org

  23. NCOTeam: Importance of Features/Tools • Which features/tools are important? • Discussion forums (Mean=4.50) • Knowledge Repository (Mean=3.92) • Expertise locator (Mean=3.89) • Which features/tools are least important? (Means range from 1.41-1.70) • Video teleconferencing • Audio • Webcasting • Taxonomy Creation • Whiteboarding • Calendar NCOTeam.org

  24. Other Users: Importance of Features/Tools • Which features/tools are most important? • Search engines (Mean=3.90) • Knowledge repository access (Mean=3.80) • Expertise locator (Mean=3.15) • Member locator (Mean=3.05) • Which features/tools are least important? (Means range from 1.68 to 1.85) • Whiteboarding • Audio (VoIP) • Video NCOTeam.org

  25. Importance of Features/Tools: NCOTeam Users Compared With Other Users • The following features/tools are more important for NCOTeam users than for other users • Discussion forums • Presence and awareness • Electronic voting/vetting • Chat • Instant Messaging • Expertise locator • Taxonomy creation is less important for NCOTeam users than other users NCOTeam.org

  26. NCOTeam: Frequency of Use of Features/Tools (Daily/Weekly) NCOTeam.org

  27. Other Users: Frequency of Use of Features/Tools NCOTeam.org

  28. Frequency of Use: NCOTeam Users compared with Other Users The following features/tools are used more often by NCOTeam Users than Other Users • Discussion forums • Presence and awareness of who else is online • Electronic voting/vetting • Decision support systems • Personalized information display(s) • Public/private spaces • Expertise locator • Chat • Instant Messaging • Subscription services to have information pushed to you NCOTeam.org

  29. Problems With Features/Tools Used NCOTeam.org

  30. Problems With Features/Tools:NCOTeam Users Compared With Other Users • NCOTeam users reported fewer problems than other users with the following features: • Knowledge repository access • Search engines • Public/private spaces NCOTeam.org

  31. Patterns of Use in Questionnaire • Downloading • Uploading • Locating/contacting peers/experts • Seeking responses • Engaging in conversation • Working with others NCOTeam.org

  32. Downloading: Importance (It is very important to download…) NCOTeam.org

  33. Downloading: Frequency (Daily/Weekly) NCOTeam.org

  34. Importance/Frequency of Downloading: Comparison of NCOTeam Users With Other Users Compared With Other Users, NCOTeam Users: NCOTeam.org

  35. Uploading: Importance (It is most important to upload…) NCOTeam.org

  36. Uploading: Frequency (Daily/Weekly) NCOTeam.org

  37. Importance/Frequency of Uploading: Comparison of NCOTeam Users With Other Users Compared With Other Users, NCOTeam Users: NCOTeam.org

  38. NCOTeam Users: Locating/Contacting Peers/Experts • It is somewhat important to locate and contact peers and experts • 40%+ of NCOTeam do so daily/weekly NCOTeam.org

  39. Other Users: Locating/Contacting Peers/Experts • It is somewhat important to locate and contact peers and experts. • 30% contact peers daily/weekly • About 20% contact experts daily/weekly NCOTeam.org

  40. Locating/Contacting Peers/Experts: Comparison of NCOTeam Users with Other Users • More important for NCOTeam Users to contact experts than for other users • NCOTeam Users locate/contact experts more often than do other users NCOTeam.org

  41. Seeking Responses: Importance • It is very important for NCOTeam Users...and somewhat important for Other Users…to seek • General information • Advice • Help • Feedback • Descriptions of situations or problems • Clarification NCOTeam.org

  42. Seeking Responses: Frequency • More than 55% of all NCOTeam users report that they seek all of these things daily/weekly • 25-30% of Other Users seek these things daily/weekly NCOTeam.org

  43. Seeking Responses: NCOTeam Users Compared With Others • More important for NCOTeam Users than others to seek • General information • Description of situations or problems • Clarification • Advice • Help • And they do so more often NCOTeam.org

  44. Engaging In Conversation: Importance and Frequency 68% of ALL Users do so daily/weekly NCOTeam.org

  45. Engaging in Conversation: NCOTeam Users Compared With Other Users • More important for NCOTeam Users than others to engage in conversations • About an issue or subject • About the profession • Linked to content • Chat • And they do so more often NCOTeam.org

  46. Working With Others: NCOTeam Users • It is important to work with others • To debate issues and solve problems (60%+ do so daily/weekly) • To generate new ideas (40%+ do so daily/weekly) • It is less important to work with others • On a document or a knowledge object (20-31% do so daily/weekly) NCOTeam.org

  47. Working With Others: Other Users • It is somewhat important to work with others for all purposes • 30%+ work with others daily/weekly for all purposes NCOTeam.org

  48. Working With Others: NCOTeam Users Compared With Other Users • NCOTeam Users compared to Other Users • Find it more important to work together to debate issues and to generate new ideas • Do so more often to debate issues and to solve problems NCOTeam.org

  49. Comfort With Participation: • NCOTeam Users report they are more comfortable…and Other Users report they are less comfortable • Suggesting ideas even if others disagree • Contributing new ideas • Recommending the use of the NCF to others NCOTeam.org

  50. Website: NCOTeam Users • Characterize the content of website as Very useful, Well managed, Well organized, & Up-to-date ( Means exceeded 4.8) • View the website as User friendly in look and feel, organized in ways that reflect the way work is done, & easy to (Means exceeded 4.6): • Use overall • Manipulate • Navigate • Update NCOTeam.org

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