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BUSN 258 Course Begins Success / busn258dotcom

For more course tutorials visit<br>www.busn258.com<br><br>BUSN 258 Week 1-7 All Discussion Questions<br>BUSN 258 Week 4 Midterm <br>BUSN 258 Week 8 Final Exam<br>BUSN258 Week 1 Assignment <br>BUSN258 Week 2 Assignment <br>BUSN258 Week 2 You Decide <br>BUSN258 Week 3 Case Study <br>BUSN258 Week 4 Assignment <br>

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BUSN 258 Course Begins Success / busn258dotcom

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  1. BUSN 258 Course Begins Success / busn258.com For More Tutorials www.busn258.com

  2. BUSN 258 Course Begins Success / busn258.com • BUSN 258 Week 1-7 All Discussion Questions • BUSN 258 Week 4 Midterm • BUSN 258 Week 8 Final Exam • BUSN258 Week 1 Assignment • BUSN258 Week 2 Assignment • 1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers? • 2. How do ripple effects escalate the problem of the lost customer? BUSN 258 Entire Course (Devry) BUSN 258 Week 1 Assignment (Devry)

  3. BUSN 258 Course Begins Success / busn258.com • Week 1 DQ 1 - Customer Service – Impact • Week 1 DQ 2 - Building Relationships • Week 2 DQ 1 - Selling • Week 2 DQ 2 - Listening • Week 3 DQ 1 - Customer Contact • 1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in. • 2.What are three major elements that complicate listening? Give customer-service related examples of each. BUSN 258 Week 1-7 All Discussion Questions (Devry) BUSN 258 Week 2 Assignment (Devry)

  4. BUSN 258 Course Begins Success / busn258.com • Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. • Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies. BUSN 258 Week 2 You Decide (Devry) BUSN 258 Week 3 Case Study (Devry)

  5. BUSN 258 Course Begins Success / busn258.com • . Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. • 1.Question : (TCO 1) Excellent organizations are: • Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability. BUSN 258 Week 4 Assignment (Devry) BUSN 258 Week 4 Midterm - Set 1 (Devry)

  6. BUSN 258 Course Begins Success / busn258.com • . Look back on your own experiences as a customer and identify situations when little things have made a difference in your 1.Question :(TCO 1) The letter L in the acronym LIFE stands for ________. • 2. Question : (TCO 2) Customer loyalty is: • 1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss? • 2. What are the three important steps needed to recover the potentially lost customer? BUSN 258 Week 4 Midterm - Set 2 (Devry) BUSN 258 Week 5 Assignment (Devry)

  7. BUSN 258 Course Begins Success / busn258.com • You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. • BUSN 258 Week 6 Case Study LL Bean & AT&T BUSN 258 Week 5 You Decide (Devry) BUSN 258 Week 6 Case Study (Devry)

  8. BUSN 258 Course Begins Success / busn258.com • 1.Which of the two general causes of stress,worker characteristics and working conditions,is the most significant in your job? How can you control or manage it? • 2. How can a manager best set a strategy for improving customer loyalty? What steps make sense? • You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the customers too demanding BUSN 258 Week 7 Assignment (Devry) BUSN 258 Week 7 You Decide (Devry)

  9. BUSN 258 Course Begins Success / busn258.com • 1.Question :(TCO 1) The best way to win customer loyalty is to: • 2.Question :(TCO 2) Which of the following problems is NOT listed as a people turnoff? • 3.Question :(TCO 3) Small companies can compete against larger ones if they offer: • 1. Question : (TCO 1) The first step to reduce waiting time is to: • 2. Question : (TCO 2) Communication turnoffs often occur when employees are ignorant of: • 3. Question : (TCO 3) Small companies can compete against larger ones if they offer: BUSN 258 Week 8 Final Exam 1 (Devry) BUSN 258 Week 8 Final Exam 2 (Devry)

  10. BUSN 258 Course Begins Success / busn258.com For More Tutorials www.busn258.com

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