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Capturing the Use Context of Computer Applications Issues for a seminar on User Research

Capturing the Use Context of Computer Applications Issues for a seminar on User Research. Victor Kaptelinin vklinin@informatik.umu.se 090-786 5927 Feb 25, 2005. Issues for the Feb 25 seminar. Why is user research necessary? What are the main ideas and methods of user research

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Capturing the Use Context of Computer Applications Issues for a seminar on User Research

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  1. Capturing the Use Context of Computer ApplicationsIssues for a seminar on User Research Victor Kaptelinin vklinin@informatik.umu.se090-786 5927 Feb 25, 2005

  2. Issues for the Feb 25 seminar • Why is user research necessary? • What are the main ideas and methods of user research • What are the limitations and hidden dangers of user research? • How to counter objections to user research?

  3. Objections to User Research • Marketing already knows the usersThe product is new, there aren’t any users to observeOur users are all too different, we cannot possibly visit all of themWe do not have enough timeWe do not have enough moneyOne of the members of the development team was a user for 25 yearsWe really have some great ideas already, we do not need to users to question what we are doingUsers do not know anything about designDesigners should design, not usersWe are users ourselves, we know what we needWe do not know how to do URWe are working with focus groupsWe did a survey and asked users what they wanted

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