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Which country will be hosting this years FIFA World Cup?

0 Which country will be hosting this years FIFA World Cup? Iceland Germany South Africa Brazil England 0 Productive Kitchen – Would there be any benefits of developing the principles of the productive ward to develop a ‘productive kitchen’? Strongly Agree Agree Neither Disagree

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Which country will be hosting this years FIFA World Cup?

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  1. 0 Which country will be hosting this years FIFA World Cup? • Iceland • Germany • South Africa • Brazil • England

  2. 0 Productive Kitchen – Would there be any benefits of developing the principles of the productive ward to develop a ‘productive kitchen’? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  3. 0 Labour / Productivity Costs – Should we develop a standardised audit tool for monitoring and managing labour/productivity costs? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  4. 0 Retail Catering Trading Accounts –Would developing/operating trading accounts for all functions across catering services assist us in becoming more business focused? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  5. 0 Patient Meal Day Costs –Should we be developing a tool to identify the true costs of providing a patient meal day? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  6. 0 Monitoring Food Waste –Do we need to develop new guidance on monitoring and managing food waste? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  7. 0 Complaints/Compliments –Should the HCA develop a ‘minimum data set’ customer satisfaction questionnaire? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  8. 0 Leadership & Management - Should we have a NED to champion the patient environment? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  9. 0 KPIs –should KPIs be generated locally with the whole ward team? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  10. 0 Image –Should all staff have an understanding of the importance of Customer Care? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  11. 0 Care Pathway –Should we have ‘control’ of the whole delivery system and be measured against its success? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  12. 0 Patient Information –Should we develop comprehensive and routine patient feedback mechanisms such as ‘telephone follow up’ and ‘board to ward visits’? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  13. 0 Commissioning –Should we get involved at the very beginning of the Service Specification Process? • Strongly Agree • Agree • Neither • Disagree • Strongly Disagree

  14. Thank you for your valuable input

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