16.09.2019

1. STF 561 Smart cities and communities: standardisation to meet citizen and consumer requirementsOur Report proposals • 16.09.2019 • ETSI STF 561 • STF 561 Awareness Meeting #2

2. Reminder 1 - who are we? • ETSI Technical Committee Human Factors: https://portal.etsi.org/TBSiteMap/HF/HFToR.aspx • “Human Factors is the scientific application of knowledge about human capacities and limitations in order to make products, systems, services and environments effective, efficient and easy for everyone to use” • Responsible for the approval and publication of the proposed Technical Report • STF: Specialist Task Force – small team of experts to produce the proposals for Technical Committee approval TS001 Awareness Meeting #2 – 16-09-2019

3. Reminder 2 - what are we doing? • We are preparing a document called an ETSI Technical Report, that will: • take a first overview of what the needs of citizens in smart communities are; • relate those needs to standardisation activities, ongoing or foreseen, and assess if they are being met; • if not, make recommendations as to how to rectify this; • lay down some basic principles as to how citizen needs should be addressed TS001 Awareness Meeting #2 – 16-09-2019

4. So far • We’ve set up the project, and carried out a survey of interested stakeholders • We held our first awareness meeting in March, and looked at the initial survey results • We set up an Advisory Group of interested stakeholders • We’ve visited a number of standards meetings and some other events • And we’ve done a first draft of the Report… TS001 Awareness Meeting #2 – 16-09-2019

5. Setting the scene – opening the draft Report • The draft report starts with the material mandated for a Technical Report • Scope, References, definitions, etc. • The overall scene for the Report is set in Clause 4 that presents • The interrelation of citizens with evolving Smart Cities where the place of the citizen is not clearly outlined and available for its consideration by activities such as standardisation; • The main challenges for the cities are analysed from the point of view of the impact they may have on the citizen. The role of SMEs and start-ups is identified as an important challenge; • The diverse profiles of the citizens, and their diverse and sometimes conflicting requirements, with initial indications of some topics to be potentially addressed by standardisation. TS001 Awareness Meeting #2 – 16-09-2019

6. Citizens’ needs – Clause 5 (1/2) • Six issues identified through an online survey: • Facilitating citizen participation in decisions; • Access to services, online and offline; • Effective measurement of citizen services; • Protecting people's physical and cyber security; • Ethical priorities declared; • Ensuring peoples’ privacy and the protection of their data. Awareness Meeting #2 – 16-09-2019

7. Citizens’ needs – Clause 5 (2/2) • Keeping a safe environment: • Focus on citizen cyber-security requirements is a standardization opportunity which would have direct benefit to citizens; • Security-minded approach is required for city personnel procedures and policies; • Standardization opportunity concerning shared data needs to be explored; • Special attention needed to making more accessible products and services + more comprehensive and usable by all citizens; • Certification should be used to improve outcomes for citizens . Awareness Meeting #2 – 16-09-2019

8. Citizens’ services - Clause 6 • Standardization of service design: • Digitisation has changed the relationship with a focus on efficiencies - additional opportunities exist for service design standardization; • A wide range of city services have had minimal improvement from smart service provision; • Standardization gaps and overlaps identified using BSI decision-making framework for data sharing and IT services; • Develop proposal for data sharing supporting citizen participation. Awareness Meeting #2 – 16-09-2019

9. Stakeholders’ views – Clause 7 • 67% of respondents were not involved in standardization; • 94% considered accessibility a key requirement; • Future services predicted to be online with 47% needed to be delivered and supported from a physical building; • Complex standards landscape deemed inadequate. Movement to outcome-focused approaches is a major standardization opportunity; • Citizen focused strategies are a major gap. Key value for “small giants”. Awareness Meeting #2 – 16-09-2019

10. The Standards landscape – Clause 8 (1/3) • EU Smart and Sustainable Cities and Communities Sector Forum identified many thousands of standards as potentially applicable to smart cities: • only a few were drawn up specifically for smart cities; • end-users – therefore the cities and their citizens - are rarely given consideration in standards development • EU Regulation on standards encourages societal stakeholders’ participation, although in practice this remains very limited, in terms of: • resource and expertise available to these stakeholders; • participation of local authorities in the process. Awareness Meeting #2 – 16-09-2019

11. The Standards landscape – Clause 8 (2/3) • At the International level: • There are three formal standards development organisations: • IEC has a “Systems Committee” advising on the electrotechnical needs of smart cities; • ISO has a dedicated Technical Committee (TC 268) to encourage cities to adopt international standards and to help with its implementation; • ITU-T coordinates telecom standardization for smart cities; • NB ISO/IEC Joint Technical Committee 1 on Information Technology (JTC 1) has a Smart City Working Group • Joint Smart Cities Task Force between ISO, IEC and ITU-T is being planned, to improve co-ordination Awareness Meeting #2 – 16-09-2019

12. The standards landscape – Clause 8 (3/3) • At the European level: • Three European Standardization Organisations, so far with no dedicated technical group on smart cities; • However, coordination is assured by Smart and Sustainable Cities and Communities Sector Forum (CEN-CENELEC-ETSI) • Not a standardization body, coordinating policies at a strategic level; • Participation of national standards organisations and interested associations at European-level, such as Eurocities and OASC • There is also some national work referencing a citizen-based approach: • BSI PAS 181 Smart City Framework has been taken to an international level, in ISO 37104, with a guide to establishing strategies for smart cities and communities, where four concrete recommendations take a citizen-centric approach Awareness Meeting #2 – 16-09-2019

13. Measuring results – Clause 9 • Cities usually leverage on objectives, key performance indicators and thresholds of success to assess the performance of the tools they search and choose, and validate their effectiveness • What is standardization doing? • SDOs are working on standards and specifications that leverage strategies or indicators for citizens • ISO 37120 – Indicators for city services and quality of life; • ISO 37122 – Indicators for city smartness; • ISO/TS 37151 – KPIs for smart infrastructure projects; • ETSI KPIs for Sustainable Digital Multiservice Cities; • ETSI KPIs for Smart Cities in terms of People, Planet, Prosperity, Governance and Propagation. • United Nations created the Sustainable Development Goals - a blueprint to achieve a better and more sustainable future for all by 2030 • Are they helping? • Survey respondents said measurement was not happening, or improving outcomes Awareness Meeting #2 – 16-09-2019

14. Issues we identified • Cities do not know standardization: • Sensible – not over-technical - information is required • Cities cannot participate in standardization: • SDOs need to capture cities’ requirements and involve them without undue participation burdens • Standardization is too ad hoc: • Standards-makers need to present a more coherent and collaborative image to cities • Problems where standardization can help: • Services are not designed for citizens; • Services are not accessible for citizens; • A better approach to citizen data is needed. Awareness Meeting #2 – 16-09-2019

15. Draft recommendations for standards actions (1/3) • Ensure physical presence (building/people) in management of city services, to support all user needs, but in particular those of vulnerable categories   • Draw up dedicated standardized guidance for cities concerning service complaint and redress procedures, aligned as far as possible with the EU’s Alternative Dispute Resolution (ADR) Rules   • Provide standardized codes of conduct and guidance material to help smart cities ensure correct design and delivery of citizen services, including a transparent and open declaration of the ethical approach taken Awareness Meeting #2 – 16-09-2019

16. Draft recommendations for standards actions (2/3) • Provide guidance for cities, oriented towards protection of the citizen, on cyber-security measures to be implemented across the city, and for individual services   • Provide guidance to city personnel who have legitimate access to city services and technology, to protect citizen cyber security, including staff training and a code of good practice for management   • Review physical security arrangements by cities in the context of the vulnerabilities these create for city services, and the requirements to ensure the safety and security of citizens   • Explore a standardized approach to citizen uses for, and requirements from, the data spectrum Awareness Meeting #2 – 16-09-2019

17. Draft recommendations for standards actions (3/3) • 8. Standardize the basic elements of citizen-oriented service design, to provide clear and easy-to-use electronic interfaces, with background supporting information easily available, ensure human interface possibilities are always there (in whatever form) as back-up and avoid digital divide issues, by providing special interfaces designed for the less able, and support provided for these persons   • Possible recommendation on citizen participation Awareness Meeting #2 – 16-09-2019

18. How to improve standards processes to help smart citizens • The European Standards Organisations and their national members should: • Engage better with cities, smart or otherwise – maybe create a Horizon Europe project to explore how to improve interfaces; • Engage better with policy-makers concerning smart cities at Government level nationally and e.g., with DG REGIO in Europe; • Try to contact cities in advance of drafting standards relevant to them, to make sure that their requirements are understood, and again for them to comment on drafts. Create a “panel” of city experts to provide informal advice on draft proposals; • Consider a one-off city standards-related “summit” with city participation to consider how these proposals can be taken forward. Awareness Meeting #2 – 16-09-2019

19. Next steps – our timeline • Approval of draft by ETSI Technical Committee Human Factors • First draft on-line for comment November/December • Open meeting in Brussels to discuss the report, 11 December (next slide) • Formal adoption process in ETSI • ETSI Technical Report published, June 2020 Awareness Meeting #2 – 16-09-2019

20. For your diary – closing Conference • When the draft of the Report is available, • We will hold a public open meeting to present and discuss it; • The meeting will be structured around panels • Setting the scene – Smart Cities and their challenges • Citizens needs in their environment and with authorities • Smart City Standards Landscape and the presentation of recommendations to standards bodies and a discussion; • This will help us gather feedback and prepare our final version • The public open meeting will be in the Bloom Hotel, Brussels, on 11 December 2019. • Mark your calendar !! Awareness Meeting #2 – 16-09-2019

21. Thanks! Thank you for attending Watch for the draft going on-line Questions, comments, please (by e-mail….)standards4citizens@etsi.org TS001 Awareness Meeting #2 – 16-09-2019