Silverton Buraundi (c3214665) Xiaoxiao Wang (c3209164) Kin Ming Wong (c3198623)

1. OrganisationalBehaviour & Design ‘Organisationalbehaviour: A case study’ Silverton Buraundi (c3214665) Xiaoxiao Wang (c3209164) Kin Ming Wong (c3198623) Yong Lin (c3170571)

2. Austwide Financial Services • The Firm: • First established in 1980 • Medium-sized company • Three main service: • General insurance • Financial planning • Lending

3. Austwide Financial Services Sydney Melbourne Brisbane Senior Management State Managers Advisors/Staff

4. Key issues 1. Competition • Explosion in number competitors • Expansion in range of financial services/products • Competitors increasing size, profitability, market share • Government regulation favouring competition • *AFS stagnant for 3yrs

5. Key issues 2. Staff dissatisfaction • *Paid on commission-only basis • Increasing pressure to improve performance • Abnormal/irregular working hours • Narrow focus of job • Lack of ‘continuing professional development’

6. Key issues 3. Staff stress • *Moody/depressed resulting in “sickies” • Not sleeping well • Poor sales resulting in ‘customer poaching’

7. Key issues 4. Poor Management/Leadership • *Poor people skills • Poor personality: temper, arrogant, pride • Not motivational • Berating staff • Disorganised: relying on instincts over facts

8. Key issues 5. Unfair rewards Managers Rewards Staff Rewards • Managers receive bonuses. Staff does not • Staff lack say on product/services • Managers blame staff • Managers receive company car, mobile phone, credit cards

9. Reflections on Case… “…key issue at AFS best illustrated by two employees: Tom, an ambitious but deflated and frustrated advisor and Luke, an arrogant and power-hungry manager….” Tom Luke VS

10. Behavior/Personality Profiles Tom Luke VS • Ambitious • Need for power • High need for affiliation • ‘Neuroticsm’ • Hard-working • Arrogant • Good people skills • Poor people skills ‘suited for job’ ‘not suited for job’

11. AFS Working Environment The environment (previously alluded): • Lack of career development opportunities • Poor renumerating: commission-only based • Work pressure: increasing sales targets • Unfair rewarding: bonuses

12. Relevant Motivational Theories Maslow’s need of hierarchy theory Expectancy theory Equity theory

13. Possible Solutions Cross training opportunities Professional development course Fair and transparent reward system Better leadership Increase renumeration

14. conclusion • The issues within AFS can be solved by implementing the motivation theories in the course • apply the suitable reward system。 • To find the right people for the management role. • To use different methods to motivate employees

15. References 1) Nutt, P, C, (2005) “Search during Decision Making” European Journal of Operational research. Vol, 160, Issue 3, Pp851-873 2) Freely, T, H, (2002) “Comment on Halo Effects in rating and evaluation research” Human Communication Research. Vol, 28, Issue, 4 Pp578-586 3) Markman, A & Genter, D, (2001)” Thinking” Annual Review of Psychology, Vol52 Pp223-247