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Employing Content Management at Villanova University. Criteria Ed Barlow Peter Dolan Alternatives Tom Baker Christopher Monaghan Team Leader Daryl Bovill. Team Members. AHP Expert Rich DeFelice Documentation Christopher Gaffney Joseph Punzi Participants Timothy Ay Joan Lesovitz
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Criteria • Ed Barlow • Peter Dolan • Alternatives • Tom Baker • Christopher Monaghan • Team Leader • Daryl Bovill Team Members • AHP Expert • Rich DeFelice • Documentation • Christopher Gaffney • Joseph Punzi • Participants • Timothy Ay • Joan Lesovitz • Clete Rickert • Marybeth Avioli
Agenda What is Content Management? Objective Criteria Alternatives Results Sensitivity Analysis Summary Questions
What is Content Management? • ‘Content’ is defined as: • Documents related to administrative functions (Novasis) • Student applications, transcripts, other docs • Documents "maintained" to meet state and federal requirements • Information utilized in distance learning (WebCT)
Content Management @ Villanova • Applicable to the University • A decentralized atmosphere requires an integrated system • The Current Problem: • Villanova University has limited capabilities in comprehensively managing digital content • Digital content as “Digital Assets” • University assets are extremely valuable • Appropriate Content Management will preserve, secure, and enhance our access to valuable assets
Possible Intangible Benefits • Reference during future litigation • Historical evidence in combating lawsuits? • Aid in development of a disaster plan • Catastrophic removal of C&F student/teacher records • Management of intellectual property related to course content • ‘Vaulted’ class discussions and debates • Retrieval/Display of up-to-date data • Application submissions and status
Content Management Options • Enterprise Content Management (ECM): Most comprehensive form of content management software, which handles all types of shared data in an organization. Forms one university ‘silo’ of information. • Web Content Management (WCM): One module of a ECM system that focuses specifically on web data (website). Can be purchased separately from ECM to manage only web content.
Enterprise CM vs. Web CM • Web Content Management (WCM) • Focuses on web content only • Enables web developers to... • Better organize/customize web pages • Streamline and automate web pages • Place “Versioning” on pages (i.e. Keeping track of what page is the most up to date) • Enterprise Content Management (ECM) • Includes WCM as well as capabilities to manage University office docs, e-mails w/ attachments, and graphic content (PDFs and JPEGs) • Provides equivalent functionality as WCM, but with a broader scope on things
Agenda • What is Content Management? • Objective • Criteria • Alternatives • Results • Sensitivity Analysis • Summary • Questions
Objective • To evaluate various Enterprise CM and Web CM systems to determine the appropriate solution for Villanova University.
Agenda • What is Content Management? • Objective • Criteria • Alternatives • Results • Sensitivity Analysis • Summary • Questions
Cost • Capabilities • Operational Considerations • Viability • Security Criteria
Other Universities/Colleges • ECM • University of Southern California • Yale University • North Carolina State University • University of Miami • University of California • University of Michigan • WCM • Colombia University • Bucknell University • University of Arkansas • Penn State • Texas A&M • Quinnipiac • Franklin & Marshall • Fairfield University
Agenda • What is Content Management? • Objective • Criteria • Alternatives • Results • Sensitivity Analysis • Summary • Questions
Enterprise CMS: Documentum Interwoven Web CMS: Interwoven RedDot Ingeniux Alternatives
Alternatives: ECMS 1 EMC Documentum Enterprise Content Integration • Industry leader in content management • Creates one University “silo” • Discovery Manager uses dynamic linguistic contextual (DLC) clustering to automatically organize search results into groups • Adapter Framework leads to relatively easy integration with current systems • Hundreds of pre-packaged adapters • Includes adapter builder • Open and flexible adapter development kit • Cons: • Most expensive • Difficult to use
Alternatives: ECMS 2 Interwoven Collaborative Document Management • Vendor well-established in market • Slightly less expensive than Documentum • Tight integration with desktop productivity tools (Microsoft) • Integrates seamlessly with Sun’s Java enterprise software, server, and storage products (partnership) • Cons: • High price • WCM and DM portions could be better integrated (Forrester)
Alternatives: WCMS 1 Interwoven Web Content Management • Supports more than 200 file formats • Advanced search capabilities • Includes the more applications than the other WCM alternatives • Pride themselves on service • Cons: • High cost relative to other WCMS • Advanced technologies impede ease of use
Alternatives: WCMS 2 Hummingbird RedDot Web Content Management • Mid-market company – less expensive • Texas A&M Qatar, Shipley School, York College • Easiest to use (KMWorld) • Highly scalable for a mid-market WCMS • SmartEdit allows departmental web develop. • Import Manager & LiveServer automatically updates data from internal or external sources • Cons: • Add-on applications add on to price
Alternatives: WCMS 3 Ingeniux CMS Version 5 • Focus on higher education • Lowest price and maintenance cost • Works with Banner & Blackboard • UCLA School of Management, Quinnipiac • 100% open standards-based • Cons: • Weak vender brand recognition in market • Some capabilities limited compared to leaders
Results ECMS – Documentum 21% ECMS – Interwoven 19% WCMS – Interwoven 16% WCMS – RedDot 18% WCMS – Ingeniux 27%
Agenda • What is Content Management? • Objective • Criteria • Alternatives • Results • Sensitivity Analysis • Summary • Questions
Summary • The Ingeniux Web Content Management System is the best match for Villanova at this time • Ingeniux meets the most crucial needs of the University • Offers its benefits while keeping additional cost to the University at a minimum