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Skill development Plan

Skill development Plan. Pune circle Dr.Kanchan Jagtap , DDHS,PUNE 23 / 24 May 14. Objective.

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Skill development Plan

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  1. Skill development Plan Pune circle Dr.KanchanJagtap, DDHS,PUNE 23 / 24 May 14

  2. Objective • To create HR empowered with necessary skills/knowledge to increase competency in delivering their regular work

  3. Hard Skills • Related to professional knowledge • Teachable abilities, techniques…… to work effectively • Focus – key specialists Pediatrician, Gynecologist Anesthetist, Staff Nurse • Skill development camps / CME – 1 day Quarterly once

  4. Hard Skills • Experts - Medical college BJMC • Topics - Related to safe motherhood - Related to safe infant / childhood Quarterly Workshop Review of work done in 3 months Evaluation of perf. Solution to problems New Updates

  5. Hard Skills • Experts – BVG Ltd. • Topics - Emergency Medical Service - Half Day Training - RH/PHC MOs

  6. Soft Skills • Personal attributes that enhance an individuals interactions & job performance • Abilities & traits that pertain to personality, attitude & behavior. • Subjective, harder to learn than technical skills, intangible.

  7. Soft skills • Positive attitude • Empathy • Strong work ethics • Dealing with criticism • Communication • Team work • Leadership • Decision making, • problem solving • Managing time, • Self confidence

  8. Soft Skills needed in health care Soft skill impact job perf. along with technical skills. • Communication skills – Patients, Relatives, Media, Public representatives • Empathy – Difficult situations faced by patient. • Team player- Being part of team, should be able to play nicely. • Dealing with pressure - Pressure is daily part of health care system, able to handle it . • Strong work ethic , positive attitude

  9. Soft Skills needed in health care 6)Flexibility in time- Not 9 to 5 field 7)Time Management- Lives depend on timeliness 8)Self Confidence - Need to project self confidence in your abilities, no matter how experienced you actually are. 9)Dealing with criticism - Ability to accept & learn from criticism 10)Leadership – Admin. of health care centre

  10. Medical Encounter Encounter :- Attendant Medical Officer Nurse Lab Tech. X-Ray Tech Pharmacist Driver

  11. Frictions . . . . • Not explanation about disease • Non transparency • Non accountability • Non availability of the HR, waiting time • Non Attentive, • Non listening • Non receival of service • Leading - Low productivity, Dissatisfaction, • Conflict, Defame, Stress.

  12. OPD/ IPD/ Deliveries 2013-2014 Perf.

  13. To Find Out Skill Gap 50 MS/MOs provided questionnaire Asked to choose right option Leadership, Communication, Time Mgt. Conflict etc. Results Marks (out of 100) Institutes RH+PHC (50) >75% 19 60-75% 27 <60% 4

  14. Soft skill Training Capsule Workshop of 1 Day MS + THO + 1st MO PHC – 237 Approx 6 Batches June/July 14 Experts:- From Pune University, Sinhgad Inst., Yashada Topics : - Communication, Leadership, Time management, Stress management, Professional ethics.

  15. MS/THO/MO Sensitization of Staff – August 14 • Quarterly Review/Visits • Feedback from staff • Exit interview of patient /relatives • Circle level team- Supervision Evaluation from Aug. 14

  16. Hopeful to perform more effectively by implementing this plan in current year . . . .

  17. Thanks

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