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Tenant Experience Hot Takes

Tenant Experience Hot Takes. Competing for Tenants without Following the Herd. Tenant Experience Hot Takes. Missy Quinn. Senior Managing Director Cushman & Wakefield missy.quinn@cushwake.com. Tenant Experience Hot Takes. Todd Mitchell. Director of Operations, National Property Management

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Tenant Experience Hot Takes

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  1. Tenant Experience Hot Takes Competing for Tenants without Following the Herd

  2. Tenant Experience Hot Takes Missy Quinn Senior Managing Director Cushman & Wakefield missy.quinn@cushwake.com

  3. Tenant Experience Hot Takes Todd Mitchell Director of Operations, National Property Management Columbia Property Trust todd.mitchell@Columbia.reit

  4. Tenant Experience Hot Takes Phil Mobley Head of Research & Tenant Experience Building Engines pmobley@buildingengines.com

  5. Amenities War! 81% 25% 55% Amenities are integral to the employee experience, and engage with landlords, others to enhance amenities Of building management teams spend at least ¼ of opex budgets on tenant amenities Plan toincrease amenity spendin the next year The Tenant Experience Gap November 2019 report by Building Engines The Tenant Experience Gap November 2019 report by Building Engines

  6. Amenities What is a trendy “must-have” amenity that you chose not to implement at one of your properties? What did you do instead?

  7. Programming: What do Tenants Want to Know About? Source: The Tenant Experience Gap November 20198report by Building Engines

  8. Programming What is a service that "everybody” needs to offer that didn't make sense for you? What did you do instead?

  9. Technology: Is Mobile the Answer? 59% Occupiers planning to introduce mobile apps to enhance the employee experience

  10. Technology What is a buzzy tenant-oriented tech solution that hasn't proven its case to you? How have you met the need in other ways?

  11. Lightning Round! Overrated, Underrated, or Push?

  12. YOUR OPINION MATTERS! Share your thoughts on this session by filling out the session survey. Use the mobile app or check your email each day for links to the day’s sessions.

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