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ICT Maturity Assessment & Asset Register update . Robert Barker Program Manager 8 th Nov 12. Agenda. Program Objectives Hi Level Observations Maturity Assessments Asset Register Program Observations Program Opportunities Next Steps Supporting Charts: Responders List
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ICT Maturity Assessment&Asset Register update Robert Barker Program Manager 8th Nov 12
Agenda Program Objectives Hi Level Observations • Maturity Assessments • Asset Register Program Observations Program Opportunities Next Steps Supporting Charts: • Responders List • Assessment & Asset Analysis Charts
Objectives ICT Maturity Assessment – Annual Review • Monitor change • Identify programs where common areas of opportunity exist • Provide Councils a tool kit to enable Continuous Improvement programs Asset Register • Enable LGICT to update Council status • Identify opportunities for Collaboration or Shared Services
Hi Level Observations Maturity Assessments • Differing mix of responders to 2011 • Outcomes – essentially identical • One noticeable change impact – +ve Desire to be sustainable • Collaboration ? Except for Mobile Apps, little interest Asset Register • Responders x 27 • Significant variety of applications • Few instances of a ‘common most used’ application • Virtualisation programs well underway • ICT Responsibilities - majority not own Records Management • Smart Phones distribution - LOW
Observations Summary • Business & ICT Alignment – understanding of and engagement with the business generally below targeted expectations • Efficient Service Delivery – an encouraging move towards implementing eServices and emerging technologies • Resource Utilisation – the people factor, retention, depending on too few, little time for procedural and policy documentation. • Integrated Government Interfaces – implemented sufficient to comply • Infrastructure Management – standardisation, performance and demand management all needing attention • Communication & Awareness – ICT requires greater business engagement • Strategic Relationships – H/W & S/W Lifecycle management acceptable, however, greater leveraging of vendor relationships required • Sustainability – performance short of an increasingly desired state • Applications – ‘best of breed’ model now biting with integration costs
Program Development Opportunities • Develop a strategy with MAV to have ICT included the LG’s formal Council Business Planning process. • Enable councils to leverage the value of emerging technologies without having to independently research & trial. • Encourage a standardised Service Delivery and Performance Management model to minimise re-training and increase IT Depts visibility and value. • Centrally leverage State and Federal government application initiatives on behalf of LG ICT Depts. • Develop Vendor Management tools to ensure maximum tactical and strategic value is derived from the Suppliers. • Last Year – Successful program to improve results in Sustainability
Count of Valuations 12 10 8 6 4 2 Total 0 Valuations Count of Asset Mngt 5 4 3 2 1 Total 0 Asset Mngt
Count of HACC 8 7 6 5 4 3 2 1 Total 0 HACC Count of M & C Health 20 15 10 Total 5 0 City Manager MaCHS Other M & C Health
Mobile Phones Low - Distribution of Smartphones Greatest percentage of phones are still “dumb”…
Collaboration & Sharing Observations • Diversification of applications limits immediate opportunity • Consider starting at Infrastructure Level • VM Ware a constant • Back office applications, emails reasonably common • Opportunity to share skill sets and resources • Applications • Where multiple applications – Consider Panel Arrangements to reduce? • Where majority single application – Consider sharing with other Councils? • Be Cautious • More analysis including remainder of Councils input • Give Cloud market time to mature
Next Steps Maturity Assessment - From the opportunities outlined determine specific programs and activities Asset Register • SURVEY MONKEY to obtain more Council data for analysis • Identify opportunities for Collaboration & Sharing • Establish a Secure Online Portal for ongoing updating at Council’s convenience
Program Observations Business Alignment