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3-1. Introduction. Marketing plan Marketing strategy Positioning Points of differentiation Price Promotional mix Sales process Distribution strategy. Overall Marketing Strategy. Marketing strategy
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Introduction Marketing plan • Marketing strategy • Positioning • Points of differentiation • Price • Promotional mix • Sales process • Distribution strategy
Overall Marketing Strategy Marketing strategy • Approach to marketing a firm’s products and services stated in broad terms, which forms the basis of all its marketing-related activities
Positioning Strategy Positioning is how a firm is situated relative to its rivals
Points of Differentiation • Clear points about your product that are memorable and distinct that make your product different and better than existing products • Product attribute map
Product Attribute MapFigure 7-1 High Gold’s Gym LA Fitness Bally Prime Adult Fitness YMCA Range of Amenities Provided Community center fitness clubs Curves International Low High Tailored to the Specific Needs of Clientele Low
Pricing Strategy How to price your product or service • Cost based • Value based
Sales Process and Promotions Mix • Sales process are the steps a firm goes through to establish relationships with customers and close sales • Prospecting • Initial contact • Qualifying the lead • Sales presentation • Meeting objections • Closing the sale • Follow up
Promotions Mix • The specific tactics a firm uses to communicate with its potential customers • Advertising • Public relations • Other promotions-related activities
Advertising • Makes people aware of your product so they are persuaded to buy it • Major goals • Raise customer awareness of product • Explain product's comparative feature and benefits • Create an association between product and lifestyle
Public Relations Efforts to establish and maintain a company's image with the public • Press release • Media coverage • Article in local newspapers • Blogging • Monthly newsletter • Civic, social, and community involvement
Other Promotions-related Activities • Free samples • Creating buzz by creating awareness and sense of anticipation about company and product
Distribution and Sales Distribution encompasses all the activities that move a firm’s product from its place of origin to the consumer • Where people in your target market shop
Sales Strategy A firm needs to decide whether to field its own sales force or use intermediaries