► Think big ► Start small ► Act now ► Have fun

1. ►Think big ►Start small ►Act now ►Have fun

2. Welcome to Review #21 October 2007 • Thanks! (especially to Bill C. and Karen N.) • Quarterly Review plan: • Summer & Winter: -Service Line focus --roadmaps & portfolio mgt • Fall & Spring: -Process improvement focus, org-dev, engagements • Next: Monday, January 14, 2008 • Logistics

3. Audience Participationaka “Social Networking” • During the day, make a list of things you think need to change in C&C • Mark a couple as most important • Send or give to me by tomorrow night... I'll anonymize, consolidate and post on wiki • Think big, Start small, Act now, Have fun!

4. Introduction • Goal • Action Items from 6/5 • Setting the Stage • Notes on the (R)evolution • Schedule

5. Meeting Goal • Make C&C even better! • Follow-up on 6/5 results • Share info • Propose some ideas • Discuss key issues • Help re-invent ourselves • Have some fun!

7. Action Items from 6/5 • √ Break down silos • √ Service line focus • √ Be more agile • √ Better global support • Communicate better • Reduce duplication • Better metrics

8. Setting the Stage Vision Mission Objectives Strategy Tactics

9. Setting the Stage Vision Mission Objectives Strategy Tactics

10. Technology Vision Providing • Any time, • Any where, • Any device access to • Everything* quickly, safely, dependablyand without intermediaries. * for some value of everything (c1975: hardware, software, data, people)‏ -building on the visions of Bush, Licklider, Fuller...

11. Bush's MEMEX (1945)‏

12. Bucky's World Game (1965)‏

13. Setting the Stage Vision Mission Objectives Strategy Tactics

17. C&C Mission Redux • SUPPORT THE BUSINESS (discovery, learning, care)‏ • e.g. provide reliable and responsive services • DRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTS • e.g. provide great tools. • FOSTER PARTNERSHIPS • that enable extraordinary achievements by UW students, faculty, staff, and clinicians. • FOSTER INNOVATION • that transforms learning, research and health care. • SHOWCASE TECHNOLOGY • that illustrates what is possible.

18. Setting the Stage Vision Mission Objectives Strategy Tactics

20. Objectives (Themes)‏ • Take care of business • Tear down the walls • Get out of the way

21. 1. Take care of business... e.g. • Basic infrastructure • Security • Reliability • Performance

22. 2. Tear down the walls... between • Times • Places • Devices • Organizations • Technologies • Applications • Communities • People & Resources

23. Alternate 2. Build Bridges

24. 3. Get out of the way...

26. There's something happenin' here

27. (R)evolution • Computing • Mobility • Customer • Market • Expertise • Governance • Organization

28. Computing Evolution Cloud Cluster Personal Mainframe

29. Mobility Evolution Anywhere At home At the institution Near the Mainframe

30. Customer Focus Evolution Individual Group Department Institution

31. Market Evolution Consumer Commodity Personal Priesthood

32. Expertise Evolution Algorithms? -Death of Intuition Crowds -Democracy now! Individuals -Power to the people Elites -Cabals and experts

33. Governance Evolution Shared -Community Federated -Coordinated Distributed -Autonomous Central -Controlled

34. Organizational Evolution Ultra-Service Service Survival Entitlement

35. Entitlement “We are the phone company... We are omnipotent.” -Ernestine (Lily Tomlin)‏

36. Survival • Remaining relevant in changing times... • Like when you work for a central service organization that no longer has a monopoly on IT :)‏

37. Service • Focus on helping others succeed, not on organizational or individual self-interest • Make their day!!

38. Maketheirday

39. Important safety tip • Do NOT confuse with“Make MY day!”

40. Ultra-ServiceMake Their Day...Urgently!

41. Possible?

42. How? • “You can have everything in life you want if you will just help enough other people get what they want” --Zig Ziglar

43. Respecting Autonomy “It is not for me to change you. The question is, how can I be of service to you without diminishing your degrees of freedom?” -R. Buckminster Fuller

45. Toward an IT Strategy

46. OIM Strategic Roadmap

47. Customer Pain Points

48. Service Line Management

50. Agility