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e-Discovery 2.0: In the Cloud Wednesday, November 16, 2011 9:45 AM - 10:45 AM

e-Discovery 2.0: In the Cloud Wednesday, November 16, 2011 9:45 AM - 10:45 AM. Steven C. Markey, MSIS, PMP, CISSP, CIPP, CISM, CISA, STS-EV, CCSK Principal, nControl , LLC Adjunct Professor President, Cloud Security Alliance – Delaware Valley Chapter (CSA- DelVal ). Presentation Overview

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e-Discovery 2.0: In the Cloud Wednesday, November 16, 2011 9:45 AM - 10:45 AM

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  1. e-Discovery 2.0: In the CloudWednesday, November 16, 20119:45 AM - 10:45 AM Steven C. Markey, MSIS, PMP, CISSP, CIPP, CISM, CISA, STS-EV, CCSK Principal, nControl, LLC Adjunct Professor President, Cloud Security Alliance – Delaware Valley Chapter (CSA-DelVal)

  2. Presentation Overview • Technology • Case Study 1: IN the Cloud • Case Study 2: FROM the Cloud • e-Discovery Cloud Benefits • e-Discovery Cloud Concerns • e-Discovery Current Cloud Solutions • e-Discovery Future Cloud Solutions • Process • Electronic Discovery Reference Model (EDRM) • Information Governance Reference Model (IGRM)

  3. Technology

  4. Case Study 1: IN the Cloud • Background • Drivers • Technologies • Limitations • Risks • Lessons Learned

  5. Case Study 1: IN the Cloud (Continued) • Background • A Fortune 1000 Financial Services Firm • Investment Management (PA) • Life Insurance (CT) • Annuities (IN) • Legacy Project: 2005 / 2006 • In-House, Mature IT Team • Drivers • Efficiency / GUI Availability • Compliance • Cost

  6. Case Study 1: IN the Cloud (Continued) • Technologies • Email: In-House Exchange / IXOS • Recently Transitioned from GroupWise in CT • Discovery: Zantaz (SaaS) • Limitations • De-Centralized Back Office (IT, Compliance, HR) • No Formal Records & Info Mgmt (RIM) Function / Role • Lack of Enterprise Project Mgmt Office (PMO) • Lack of Discovery Specialists

  7. Case Study 1: IN the Cloud (Continued) • Risks • Data Loss • Tape Conversion • Large Result-Set Delivery • CD-ROMs via Snail Mail • Hourly Vendor Processing Fee • Vendor Management: Contractual / SLA Omissions • Search / Result-Set False Positives / Negatives • BCP / DR: DataCom • Poor Usability • Scope Creep

  8. Case Study 1: IN the Cloud (Continued) • Lessons Learned • Schedule / Effort Underestimated • Uploading Email on Tape to Zantaz • Transitioned Legacy GroupWise Data to Exchange • Not Enough On-Site Training • Compliance, HR Not Technical • Discovery Support Resource Limitations • Budget Was Not There • Testing Plans • Incident Response • BCP / DR

  9. Case Study 2: FROM the Cloud • Background • Drivers • Technologies • Limitations • Risks • Lessons Learned • Next Steps

  10. Case Study 2: FROM the Cloud (Continued) • Background • Financial Services SMB • Capital Management (PA) • Recent Project: 2010 • IT: Managed Service Provider / Operations, Director • Drivers • Cost • Compliance • Technologies • Email: Exchange Server ’07 / Online / BPOS / Office 365 • Discovery: Symantec Enterprise Vault (EV) v8.0 / v9.0

  11. Case Study 2: FROM the Cloud (Continued) • Limitations • Budget • Skill-Sets • Resources • Risks • Software / System Interoperability • Vendor Management: Contractual / SLA Omissions • BCP / DR: DataCom • Legacy Email Availability • Scope Creep

  12. Case Study 2: FROM the Cloud (Continued) • Lessons Learned • Limited Cost Savings • On-Site Exchange Box for Journaling • Upgrade to EV v9.0 to Support Exchange 2010 • Exchange Journaling From the Cloud, Complicated • Leverage Interim Solution for BlackBerry Services • Shutdown BlackBerry Enterprise Server (BES) • Leverage AstraSync (Exchange ActiveSync)

  13. Case Study 2: FROM the Cloud (Continued) • Next Steps • Upgrade to EV v10.0 • Incorporate Social Media • Test BCP / DR e-Discovery Functionality • BlackBerry Office 365 • Looking at BES Balance (“Data Boxing”) • Leverage ActiveSync for iOS, Android with O365 • Reviewing Cloud e-Discovery SaaS Solutions • Symantec Enterprise Vault.cloud • Microsoft EOA / EHA

  14. e-Discovery Cloud Benefits • Generic (Across SPI Stack) • SaaS Specific • PaaS Specific • IaaS Specific

  15. e-Discovery Cloud Benefits (Continued) • Generic (Across SPI Stack) • Cost • More Quantifiable Return on Investment (ROI)….? • Total Cost of Ownership (TCO) Savings • Operating Expense versus Capital Expense • Variable Expense versus Fixed Expense • Core Competency Focus • Vendor Has Skill-Set • Cross-Platform Support • (Legal Hold / Discovery) Processing per SLA

  16. e-Discovery Cloud Benefits (Continued) • Generic (Across SPI Stack) • Core Competency Focus • Processing • Retention / Disposition • Compliance Best Practices • System Criticality • BCP / DR, Configuration Management • Supports Distributed Enterprises • Distributed Parties (Internal / External Counsel, Plaintiffs) • Satisfy Different Jurisdictional Requirements • e.g. EU DPA, CA SB 1386, MA 201 CMR 17, 21 CFR

  17. e-Discovery Cloud Benefits (Continued) • SaaS Specific • “Turn-Key” • PaaS/IaaS Specific • Flexibility • Tie-In Best Practices • EDRM • IGRM • Generally Accepted Privacy Principles, GAPP • Generally Accepted Recordkeeping Principles, GARP • Control • Configuration Management

  18. e-Discovery Cloud Concerns • Generic (Across SPI Stack) • SaaS Specific • PaaS / IaaS Specific

  19. e-Discovery Cloud Concerns (Continued) • Generic (Across SPI Stack) • Cost • Data Transfer • Storage • Third Party Connectors / Extra License for Journaling • Vendor Management • Viability / Long Term Market Prospects • Portability / Interoperability (“Lock-In”) • Vendor’s Vendors • BCP / DR

  20. e-Discovery Cloud Concerns (Continued) • Generic (Across SPI Stack) • Loss of Additional Functionality / Scalability / Features • PST Collectors • Additional Archival Artifacts / System Integration • File Share(s) • Content Management System (CMS: SharePoint, Quickr) • Mobile / PC Social Media • Mobile / PC Instant Messaging (IM) • Mobile / VoIP PBX: Phone Calls, Voicemail (VM), SMS / Texts

  21. e-Discovery Cloud Concerns (Continued) • Generic (Across SPI Stack) • Usability (GUI) • Compatibility • May Force Upgrade • IAM • Federated Identities for Services / Users? • SAML • OAuth • OpenID • WS-Trust

  22. e-Discovery Cloud Concerns (Continued) • Generic (Across SPI Stack) • Privacy / Compliance Jurisdiction • RIM • Conversion Effort / Project / Task • Platforms: GroupWise / Lotus / Exchange • Hard-Copy Files: Optical Character Recognition (OCR) • Incident Response • Vendor’s CompSec Incident Response Team (CSIRT) • Criminal Investigations

  23. e-Discovery Cloud Concerns (Continued)

  24. e-Discovery Cloud Concerns (Continued) • SaaS Specific • AppSec • RIM • Classification • Retention • PaaS / IaaS Specific • Skill-Set • Control • Multi-Tenancy • Cost Effectiveness • Volume / Block-Level Storage

  25. e-Discovery Cloud Concerns (Continued) • PaaS / IaaS Specific • Justification • Deal With Software Vendor & Cloud Service Provider • Third-Party Products • Long-Term Strategy / Viability

  26. e-Discovery Current Cloud Solutions • SaaS • PaaS • IaaS

  27. e-Discovery Current Cloud Solutions (Continued) • SaaS • Social Media-Centric • Arkovi • Archive-It • LiveOffice SocialArchive • Comprehensive • Zantaz • Proofpoint Enterprise Archive • Microsoft EOA / EHA • Symantec Enterprise Vault.cloud • EMC SourceOne – VARs / Resellers

  28. e-Discovery Current Cloud Solutions (Continued) • SaaS • Comprehensive • Google Message Discovery (GMD) • Sonian • Smarsh • Webroot Email Archiving Service

  29. e-Discovery Current Cloud Solutions (Continued) • PaaS • Various Platform Vendors • Build e-Discovery Modules Leveraging Existing Platform • Not Much of a Market / Business Model • Re-Create the Wheel • IaaS • Various Cloud Vendors • Build e-Discovery Solution on IaaS Instance • Leverage Existing Licensing • Analogous to Hosting

  30. e-Discovery Future Cloud Solutions • Generic • Redesigned Architectures • Virtual Cases • Self Service • Web 2.0 • Data Integration • Security Incident / Event Management (SIEM) • Social Media • Cloud Providers/Brokers • Distributed Databases • MapReduce (AWS, Hadoop)

  31. Processes • EDRM • IGRM

  32. Questions? • Contact • Email: steve@ncontrol-llc.com • Twitter: markes1 • LI: http://www.linkedin.com/in/smarkey • CSA-DelVal: http://www.csadelval.org/

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