Creating Safer Cultures

3. Support at highest level – leading by example Good academic understanding of violence & aggression Action taken against bullies Assess risks thoroughly – severity & liklihood Concise & understandable policies… … that become second nature in daily habits & routines Near misses captured & analysed Bespoke training & awareness sessions marketed effectively Careful procurement of personal safety equipment Adopt a strategic approach Integrate as element of corporate social responsibility Creating Safer Cultures

4. 22 years experience National reputation & trusted brand 11 staff based at 218 Strand, London 20 self-employed training consultants Respected literature, equipment & guidance Excellent quality record About us

5. On December 10, 1948 the General Assembly of the United Nations adopted and proclaimed the Universal Declaration of Human Rights Article 3 Everyone has the right to life, liberty and security of person

6. Personal Safety is: An individual’s right to go about their everyday life free from the threat or fear of psychological, emotional or physical harm from others.

7. Who is most at risk of a physical attack? Vanessa 19 Grazyna 43 Jake 15 It’s me Wilber 64 Saachi 71 Gurmeet 20

8. Lone workers

9. Our model

10. Approach Active awareness Paranoia Complacency

11. Our aim Planning Choices Violent incident Time

12. Preventative • Specific & thorough risk assessments • Effective policies & procedures • Planning ahead • Defusing, calming, negotiating & conflict resolution • Dynamic risk assessment & gut instinct • High quality customer service • Habits and positive motivation • Thoughtful physical design & lay-out • Frequent review • Excellent team work Reactive Conflict resolution Physical intervention Breakaway techniques Self-defence – unknown outcomes Visible deterrence: Railway Enforcement officers Macho – stab vests, boots & utility belts Technological tracing/alert devices for lone workers Devices that record conversations that can be used as evidence in courts Solving something Excellent team work

13. Criminal Law Act, 1967 (reasonable force) Health & Safety at Work Act, 1974 Safety Representatives & Safety Committees Regulations, 1977 Reporting of Injuries, Diseases & Dangerous Occurrences Regulations (RIDDOR), 1995 Health & Safety (Consultation with Employees) Regulations, 1996 Protection from Harassment Act, 1997 (SLT influence) Management of Health & Safety at Work Regulations, 1999 Corporate Manslaughter & Corporate Homicide Act, 2007 Health and Safety (Offences) Act 2008

14. Compliance Is more than having a policy Whether it works in practice – habits of people Tougher penalties for proven failure of systems Publicity orders - damaging reputations Easy to defend - prove compliance

15. Managers & staff –rights & responsibilities

16. Consultancy Short & focussed Review policies & procedures Guidance on risk assessments Cross-discipline focus groups Assess training needs One-off cost

17. Training All events are bespoke… 1 & half-day courses up to 15 people 2 half-day courses back-to-back 3-day tutor training – accredited by us Morning or afternoon workshops Awareness seminars for 20+ people

18. Training methods • To suit different learning styles… • Practical tasks using post-its & flip-charts etc • Case studies & scenarios • Demonstration & handling items (personal alarm) • Small & large group discussion & debate • Video • Role-play (appropriate to setting, comfort, fun) • Hand-outs, written briefs, cartoons & pictures • Quizzes

19. Topics • H&S legislation – rights & responsibilities • Personal safety policies & guidelines • Lone worker tracing/buddy systems • Diffusing tension & reducing conflict • Conflict resolution & defusing tension • Written & dynamic risk assessment • Travelling safely at work & leisure • Personal alarms & how/when to use them • Planning ahead to minimise risk • Self awareness & body language

22. Buddy slip

23. Covert alerts If a colleague rings and asks you to check this Blue File this means that they may be in a threatening situation. Ask them if they are where they expected to be as detailed in the day book. Please alert a member of the management team. The manager (or in the unlikely event that a manager is not present, a staff member) should call the initial caller back within five minutes to check on their welfare. If a colleague rings and asks you to check this Red File this means that they need immediate help. Ask them if they are where they expected to be as detailed in the day book. If the answer is “yes” – immediately notify the most senior manager present who should take immediate action – i.e. call the police.

24. Web shop

25. Impact • Lives can be saved • Personal Safety tips can be put into practice immediately

26. Legal compliance Moral obligation fulfilled Practical solutions implemented fast Increase in reporting of incidents Decrease in escalation to severe problems Staff take responsibility for their & others’ Personal Safety Staff assured the council takes its duty of care seriously Sick leave reduced Increased productivity & profitability Increased staff retention Benefits

27. Success factors • Belief that investment is worthwhile • Positive attitude that challenges complacency & paranoia • People get the difference between health & safety & Personal Safety • Understand that it is about creating new habits - like brushing your teeth daily! • Buy-in at all levels – internal marketing • Know & apply legislation – balance stick/carrot • Acknowledge & challenge machismo

28. What are your Personal Safety issues? Have you assessed risks involving staff that do the tasks – severity/likelihood? Do your current policies meet the legal requirements? Do staff follow policies & guidelines in practice – habitually? Are all incidents/near misses reported? Questions

29. Thank you

30. Price • 1 hour awareness raiser for 50 to 100 people £ 420 • ½ day training event (up to 15 people) £ 775 • 1 day training event (up to 15 people) £ 900 • 2 ½ day training events back-to-back (up to 15) £ 1,240 • 3-day tutor training (per person) £ 1,365 • In-house tutor training (up to 12 people) £ 12,000 • Consultancy (standard daily rate) £ 1,050

31. If a colleague rings and asks you to check this Blue File this means that they may be in a threatening situation. Ask them if they are where they expected to be as detailed in the day book. Please alert a member of the management team. The manager (or in the unlikely event that a manager is not present, a staff member) should call the initial caller back within five minutes to check on their welfare.

32. If a colleague rings and asks you to check this Red File it means that they need immediate help. Ask them if they are where they expected to be as detailed in the day book. If the answer is “yes” – immediately notify the most senior manager present who should take immediate action – i.e. call the police.