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Patron Knows Best: Why We Should Put the Patron in the Driver's Seat

Patron Knows Best: Why We Should Put the Patron in the Driver's Seat. Rick Anderson Associate Director Scholarly Resources & Collections. Two Broad Categories of “Collection”. Unique/Curatorial (Special Collections) Orientation: Global General/Functional (Circulating Collections)

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Patron Knows Best: Why We Should Put the Patron in the Driver's Seat

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  1. Patron Knows Best:Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

  2. Two Broad Categories of “Collection” • Unique/Curatorial (Special Collections) • Orientation: Global • General/Functional (Circulating Collections) • Orientation: Local

  3. Why Do We Build Collections? • Access • Access • Access

  4. How Do We Build Collections? • Guessing what patrons will want • Buying documents based on those guesses • Describing the documents (proxy docs) • Organizing them

  5. Alternatives • Share. (Ugh.) • Books: expose [everything we can] and buy only when the patron points • Ebooks (MyiLibrary, NetLibrary, EBL, Ebrary, etc.) • Print books (LightningSource, OUP, etc.) • Print books (Espresso Book Machine) • Journals: by-the-drink purchasing • Remember: patrons don’t need journals; they need articles • This is the opposite of the Big Deal: it’s the Tiny Deal • Problem: publishers don’t want to sell that way

  6. The Unattainable Ideal (“North Star” Approach) • Every book ever published is easily and immediately findable • Any book ever published can be purchased by library for patron immediately upon realization of need (purchase or borrow) • Every article... • Every data set... This ideal does not have to be attainable in order to be useful.

  7. Problems • Budget management • “Every book”? Come on. • What if they select garbage? • What about my job?

  8. Contact: Rick Anderson University of Utah rick.anderson@utah.edu

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