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California LifeLine Customer Interactive Website Demonstration

Explore the interactive California LifeLine website with refreshed look and added online enrollment option. This user-friendly site is Section 508 compliant and offers text-to-voice screen reading. See certification and verification demos, as well as the new ‘Remove.Me’ feature for online applications. Stay informed about the auto-generated PIN system for customer convenience starting May 5th, 2008. Access various dedicated screens for easy navigation in a language-friendly interface.

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California LifeLine Customer Interactive Website Demonstration

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Presentation Transcript

  1. California LifeLine Customer Interactive Website Demonstration • Interactive Website Demonstration • New refreshed look and feel of entire website • Enhancements keep the existing paper process, adding the on-line enrollment option • The new site is designed as similar to the paper program as possible • Website designed for Section 508 Compliance and text to voice screen reading software • Certification demonstration • Verification demonstration • New ‘Remove Me’ feature for online applications

  2. Example of PIN as found on the front of the application • PIN will be auto-generated for each customer • PIN will be placed on the front of each application • PIN will be retrievable via the Call Center in the event a customer looses the application • Beginning on or about May 5th 2008, all English language Certification forms will be sent with a PIN to new customers • On June 1st 2008 the PIN will be printed on all language Certification and Verification forms

  3. New look for the website

  4. On-Line application log-in screen

  5. Help screen from log-in page, each webpage has a unique help screen

  6. Certification customer entry screen - Program based enrollment only

  7. Terms and Conditions Page

  8. Verification – Income option

  9. Confirmation Page

  10. Confirmation Printer Friendly Page

  11. Verification log-in screen - Verification Audit applications are NOT eligible

  12. Verification – Program or Income selection screen OR

  13. Verification – Program option

  14. Verification – Income option

  15. Terms and Conditions Page

  16. Confirmation Page

  17. Confirmation Printer Friendly Page

  18. ‘Remove Me’ log-in

  19. ‘Remove Me’ warning

  20. ‘Remove Me’ second warning

  21. ‘Remove Me’ Confirmation

  22. ‘Remove Me’ printer friendly

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