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Instrument Control System Interface: Experimenting the UX Way

Instrument Control System Interface: Experimenting the UX Way. Presented at the EPICS Collaboration Meeting Marie Xingxing Yao Instrument Data Acquisition and Controls SNS, ORNL September 22, 2016. Heartfelt Thanks to…. BL4B REF_L team, BL11A POWGEN team, and BL1B NOMAD team

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Instrument Control System Interface: Experimenting the UX Way

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  1. Instrument Control System Interface: Experimenting the UX Way Presented at the EPICS Collaboration Meeting Marie Xingxing Yao Instrument Data Acquisition and Controls SNS, ORNL September 22, 2016

  2. Heartfelt Thanks to… • BL4B REF_L team, BL11A POWGEN team, and BL1B NOMAD team • Kay and Xihui • Detector Group • Instrument Data Acquisition and Controls Group

  3. Outline • Why “User Experience (UX)”? • What worked for us • Summary

  4. Why User Experience (UX)? • UX is "everything that touches upon your experience with a product/service/system/world". (Don Norman, https://www.nngroup.com/articles/definition-user-experience/) • Why another term besides the following? • User Interface (UI) • Usability • User-Centered Design (UCD) • Human Computer Interaction (HCI)

  5. Why User Experience (UX)? (continue) UI HCI

  6. Why User Experience (UX)? (continue) Co-Existing Systems History History UI HCI Process Human Behavior Organization Emotion

  7. Why User Experience (UX)? (continue) Co-Existing Systems History History UI HCI Process Human Behavior Organization Emotion (Original picture from http://4.bp.blogspot.com/-KqttlWX7zew/ ULOc78oaPxI/AAAAAAAACo4/p3tQ9Lhgs-4/s1600/thorne.6.JPG)

  8. Why User Experience (UX)? (continue) • Design Thinking • “the shift from object design to focusing on organizational processes” • “to redesign a customer experience, you also have to redesign organizational structures, culture, etc., or you won't produce the experiences you want” (https://www.fastcodesign.com/1139331/ideos-david-kelley-design-thinking) • 10 Usability Heuristics for User Interface Design (Jacob Nielsen, https://www.nngroup.com/articles/ten-usability-heuristics/)

  9. Why User Experience (UX)? (continue) (Jesse James Garrett, The Elements of User Experience, http://www.jjg.net/elements/pdf/elements_ch02.pdf)

  10. What worked for us? Parker1 Scan Server SampleRobot User Interface?? nED ADnED CSStudio Help Each Other

  11. What worked for us? (continue) NestedScan Parker1 Align Scan Server SampleRobot Direct Beam Instrument User Experiment nED ADnED CSStudio Plan NewExp Autoreduction Config Help Each Other

  12. What worked for us? (continue) NestedScan Parker1 Align Scan Server SampleRobot Direct Beam Instrument User Experiment nED ADnED CSStudio Plan NewExp Autoreduction Config Help Each Other (Original pictures from http://wallpapercave.com/w/KKSGGBWand http://www.dhgate.com/product/100mm-glow-in-the-dark-stone-crystal-fluorite/199368059.html)

  13. What worked for us? (continue) Field Observation (“Switch: How to Change Things When Change Is Hard”; Original picture from http://www.clker.com/cliparts/E/Q/f/ o/j/4/baby-green-elephant-hi.png)

  14. What worked for us? (continue) User Testing

  15. What worked for us? (continue) User Testing (Screenshots from ISAW and CSStudio)

  16. What worked for us? (continue) Gently Guide Users to Do Right Things

  17. What worked for us? (continue) Gently Guide Users to Do Right Things

  18. What worked for us? (continue) Gently Guide Users to Do Right Things

  19. What worked for us? (continue) Gently Guide Users to Do Right Things

  20. What worked for us? (continue) Gently Guide Users to Do Right Things

  21. Summary • Why “User Experience (UX)”? • UX is "everything that touches upon your experience with a product/service/system/world". • Design Thinking • What worked for us • Help Each Other • Field Observation • User Testing • Gently Guide Users to Do Right Things

  22. How would YOU explore your focus space & help users to be more successful? 

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