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Making Every Contact Count – action across Arden

This resource provides an overview of the MECC implementation progress across Arden NHS, including organizational readiness, engagement of key groups, and establishment of systems and mechanisms. It also highlights the training sessions and evaluation support available.

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Making Every Contact Count – action across Arden

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  1. Making Every Contact Count – action across Arden Berni Lee, Consultant in Public Health

  2. Progress by NHS Wider partners in Coventry Wider partners in Warwickshire Resources to support delivery Overview

  3. Taken a whole systems approach to delivery of MECC across Arden NHS -UHCW,GEH, SWFT, CWPT Organisational Readiness achieved Organisational sign up at board level Board level & implementation leads / training plans in place What is happening locally ?

  4. CCGs /Primary Care Work is being taken forward with CCGs MECC in System Plan/H & WB Strategy Covered in contracts within quality schedules CQUIN development in working progress

  5. MECC Embedded into policies, procedures & training New staff induction Job Descriptions Integrated into National Child Measurement Programme (NCMP) Integrated into NHS Health Checks

  6. Implementation –Staff Engagement Achieved engagement of key groups, FNP, Midwives, Health Visitors, Primary Care staff, Carers, Dentist, pharmacist Train the trainers delivering face to face training within organisations

  7. Systems & Mechanisms Established Arden wide group to coordinate plans and delivery of MECC Comprehensive communication plan developed in partnership with Trusts Monitoring mechanisms or number of staff trained & delivery of MECC established Evaluation of the E-learning package

  8. Coventry Local Authority Board level sign up & training plans in place Train the trainers trained Priority Groups identified as: Adult Social Care (250)staff Early Years & Youth Service (350) staff Community Development staff (Neighbourhood action- 15/Employement Advisors -40) Elected Members- briefing session Pilot- Library services (Foleshill and Bell Green)

  9. MECC embedded into policies, procedures & training “Promoting Health at Work” training provided to CCC managers Contact Centre staff induction and update training New member induction CHESYA Award assessment process CAF “Troubled Families” New Foster carers training

  10. Wider Partners / Voluntary Sector Coventry Partnership offered E-learning to voluntary sector staff, wider partners (Police, Fire, Housing) Social care provider forum (mixture of internal and external social care providers) Briefing sent to Independent sector/private providers Commissioning face to face training (Jan -March 13)

  11. Warwickshire Pilots Healthy living pharmacies Warwick housing officers training pilot NHS Health Checks – North Warwickshire

  12. Posters Strategy Conversation Cards Z-cards Banner Pens

  13. Training E-learning Training the Trainer Face to Face

  14. Face to Face Training 16th January 2013 1:00 – 4:00 Dame Ellen Terry Suite 16th January 2013 5:30 – 8:30 Dame Ellen Terry Suite 17th January 2013 10:00 – 1:00 Committee Room 3 17th January 2013 2:00 – 5:00 Dame Ellen Terry Suite 12th February 2013 1:00 – 4:00 Dame Ellen Terry Suite 12th February 2013 5:30 – 8:30 Dame Ellen Terry Suite 13th February 2013 10:00 – 1:00 Committee Room 7 13th February 2013 2:00 – 5:00 Dame Ellen Terry Suite 18th March 2013 1:00 – 4:00 Diamond Room 2 18th March 2013 5:30 – 8:30 Diamond Room 2 19th March 2013 1:00 – 4:00 Diamond Room 2 19th March 2013 2:00 – 5:00 Diamond Room 2

  15. Train The Trainer Sessions 15th January 2013 10:00 – 3:00 Venue TBC 13th February 2013 10:00 – 3:00 Venue TBC 21st February 2013 10:00 – 3:00 Venue TBC 5th March 2013 10:00 – 3:00 Venue TBC 20th March 2013 10:00 – 3:00 Venue TBC

  16. Evaluation Supporting SHA monitoring and reporting Supporting implementation of successful SHA innovation bid being undertaken by UHCW to capture MECC impact (Impression Survey)

  17. Taking MECC forward • Locality focus • Partnership approach • Share available resources • SPA/NHS 111 - access lifestyle services

  18. Thank you

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