Comprehensive Training Program for Mental Health Technicians

1. Training Program for New Mental Health Technicians Donna Stanford OMM 615 Professor Britton

2. Mental Health Technicians • The training assessment need is to reduce turnover rate by training new employees to make them more productive. •Able to observes patients to detect behavior patterns and reports observations to medical staff. •Able to intervenes to restrain violent or potentially violent or suicidal patients by verbal or physical means as required.

3. Task Analysis • A task analysis identifies the knowledge, skills, attitudes and abilities needed to achieve optimum performance for a group of workers. • Under the supervision of an Registered Nurse is responsible for patient safety, welfare, and the implementation of therapeutic milieu. Serve as a patient observer on a patient care unit who has been assessed to require any degree of observation in order to maximize patient safety. • Interpersonal skills and the ability to work collaboratively with persons of various personality types and levels within the organization. • Ability to be detail oriented and accurate in documenting information.

4. Task Analysis (cont’d) •Observe the job/sample the work. •Job inventory questionnaire-- Evaluate tasks in terms of importance and time spent performing. •Researching the "best practices" from other companies, review professional journals. •Ask questions about the job-- Of the employees, of the supervisor, of upper management.

5. Proposed Instructors • Mental Health Technician Supervisor • HR Manager • Department Managers

6. SMART Training Objectives • Specific- By the end of the third day of training, the new employees will be knowledgeable of defined processes and guidelines so employees can remain competent in their career. • Measurable • Attainable • Realistic • Timely-

7. Program Title • The training program for new Mental Health Technician • The objective is to train new employees to ensure that all patients are safe and the different levels of observation. • Level A- Standard Observations • Level B- Line Of Sight • Level C- One to One

8. Training Methods • On the job training On the job training can take the form of demonstration, instruction, or coaching or all three at various times (Oshef, 2012. section 8.2). • Classroom training

9. Tentative Training Outline • Introduction to the company • Company Overview • Policies and Procedures • Position Requirements • Safety Training • Regulatory Compliance • Legal obligations • Conflict Resolution Upon completion of the training program the employees will be able to identify the different levels of observation and havelearn the skills needed to perform the job more efficiently and effectively.

10. Training Materials • Employee Handbook • Policy and Procedure Manuals • PowerPoint Slides • Classroom training