1 / 26

ADEN core services

ADEN core services. Training for new ADEN Members 06/2018. Do you remember…..ADEN Core Services?. List the five ADEN Core Services in the chat. Career Counseling -------------------- Employment Service Job Search Supports------------------Employment Service

jstrouse
Download Presentation

ADEN core services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ADEN core services Training for new ADEN Members 06/2018

  2. Do you remember…..ADEN Core Services? List the five ADEN Core Services in the chat

  3. Career Counseling -------------------- Employment Service Job Search Supports------------------Employment Service Social Security Work Incentives Guidance-----Financial Services Financial Wellness----Financial Services Long-term Employment Supports---Employment Service ADEN CORE Services

  4. The role of ADEN Member Members are providing the ADEN Core Services to Participant When are the Core Services Provided? Once a month contact with the Participant is required while the Ticket is assigned. More frequent services when job searching vs job stability Continues throughout the entire life of the Ticket assignment; doesn’t end when Participant is hired Providing Core Services

  5. Acceptable types of contact • SSA Acceptable forms of contact include:  • Phone calls • Personalized emails • Personalized text messages • Letters to individuals • In person meetings • Not acceptable forms of contact: • Robo-calls • Blast emails • Newsletters • Mass Mailings

  6. Documenting all contacts • All contacts will be posted ADEN Portal under feature called Participant Services • Per SSA: • In Person meetings and phone call conversations will be summarized on individualized entries posted in ADEN Portal under Participant Services. • Copies of email, text message, or letters will be retained as evidence of contact in ADEN Participant Services • NO IMAGES IN PORTAL please • Acceptable documentation of a voicemail must include: • Date & time(stamped automatically by ADEN Portal when immediately posted) • Phone number called and the message left • Training on Documenting Services is Core C.

  7. 1. Who provides the Core Services? ADEN Member The Ticket Call Center rep ADEN Director 2. When are these Core Services provided? Only when the ADEN Participant is unemployed. Only after the ADEN Participant starts a new job. Throughout the entire time the Ticket is assigned. Whenever the Member gets around to calling the Participant. Checking in……

  8. Checking in…. • True or False: You can use a text message for contact. • True or False: You can send an email and document this type of contact by saving a copy of email to Participant Services (NO IMAGES). • True or False: If you leave a voicemail, you do not need to document your attempt to contact. • ALL contacts (whether delivered services or attempted to make contact) are to be documented in: • ADEN Portal under Notes • ADEN Portal under Participant Services • ADEN Portal under Meetings

  9. career counseling and job search

  10. Career planning and job search services….. What are examples of Pre-Employment Services?

  11. Examples of employment services

  12. ADEN Employment Services and Financial resource guide • The Employment Services and Financial Resource Guide is emailed to the Participant by ADEN Director when the Ticket is assigned. • The Guide is found in ADEN Site, Member Resource List, click on Employment Services and Financial Resource Guide • ADEN Job Board • For Members only. • Found in Member Resources • Job postings and notices postedWelcome Message Let’s take a look at the Guideand the Job Board

  13. Checking in….. • Who gives the Participant the Employment Services and Financial Resources Guide? • The Participant finds it on the ADEN website • The ADEN Director emails it to the Participant in the Welcome email • The ADEN Member gives it to the Participant when the Participant signs the IWP • Give an example of type of information you can find on the Employment Services and Financial Resources Guide • Where does a Member find the Employment Services and Financial Resources Guide?

  14. Ongoing long-term employment services (post-employment)

  15. Shift from job search to Employment maintenance and career advancement • Long-term supports promote stability and career advancement, as well as economic security. • Documentation of these ongoing employment supports are posted by ADEN Members for the respective Participant • Flyer on Post-Employment Services in ADEN Resources • Ticket program payments require the Participant to work at certain level of earnings (initially Trial Work level and then Substantial Gainful Activity level); so all of the payments occur after Participant is employed.

  16. Examples of post-Employment Services... What are examples of services once Participant is employed?

  17. Post employment services

  18. More post-employment services

  19. Financial services

  20. Building A Better Economic Future • Financial wellness covers a variety of financial topics. • Not practical for ADEN Member to be an expert on each of these topics. • Understanding SSA disability benefits and other federal benefits can be very complex. • Most federal benefits come with program rules that are impacted by income or resources; and this is why accurate and current information is critical. • Participants need to be reminded to always check about the impact it may cause to various government benefits, with ADEN Member support as needed. • ADEN Participants need to be aware of program rules and caution should be taken when using generic products.

  21. ADEN Financial Services noted on the IWP 1. Financial Resources listed on Employment Services and Financial Resources Guide found in ADEN Resources • Given to each Participant when Ticket is assigned via email sent by ADEN Director (another reason why Participants need an email so they can receive this resource) • Lists recommended resources on the internet 2. Referral to Financial Services from professional providers • Optional service for Participant who experience financial hardship (not limited to make a referral at time of IWP; you can be refer at any time seems appropriate) • Refer Participants to free services from a certified financial coaches or from a reputable provider, such as Consumer Credit Counseling agency

  22. Where find professional financial service providers Local certified professional is preferred provider and best option. • You may need to research this with Participant • National Consumer Credit Counseling locator Local Credit Unions: • Credit Unions are NOT banks! • Community minded • Offer a variety of services to support financial stability • Credit repair/building, spending plans, financial services

  23. ADEN Financial Services Includes Benefits Planning & Work Incentive Advisement • ADEN Members commit to have one person trained and certified in benefits planning and work incentive guidance. • ADEN provides information that will enhance ADEN Members knowledge of SSA disability benefits and work incentives • Core B is an introduction to SSA disability Benefits and Work Incentives • Advanced Training for certified Work Incentive Practitioners • Information about certification from Cornell University is posted ADEN Resources • The ADEN IWP identifies who is providing this advisement • Internal by certified ADEN Member • External by certified personnel

  24. Checking in….. • Which of these financial services are examples of what a Member would be required to provide if the Participant indicates a need (more than one answer)? • Budgeting money • Referral to local financial literacy class • A personal introduction to local bank or credit union • Which of the following statements from a Participant could lead you to suggest the Participant call a local financial expert? (more than one answer) • “My youngest daughter is experiencing some challenges at school.” • “We got denied a car loan because we have bad credit.” • “Despite having this new job, I cannot get all the bills paid on time.” • “Someday I want to be a home owner.”

  25. Next steps • Take 10 minutes and print out the Employment Services and Financial Resources Guide and review it • Don’t forget about ADEN Job Board and other tools • Attend Core B Traininglive if available this month! • If not, the recording of this training is available for Members only and found at https://youtu.be/OiiYO6d-KGs • Email Mary Lynn after watching Core B training!

  26. Contact US ADEN Co-Directors Mary Lynn ReVoirKevin Nickerson mlrevoir@ndi-inc.orgknickerson@ndi-inc.org 202.765.2373202.798.1691

More Related