Health Services Administration

1. Health Services Administration HSA 171 CAR

2. Administration Operation in Health OrganizationPlanning 3 1436/4/23

5. Learning Objectives: • Planning Process. • Elements of Planning. • Steps in Operating Planning Process.

6. Planning Process: • It’s a process based on facts and information not on emotions. • It requires skills of thinking, judging and decision making.

7. Planning Process: • Formulating Goal and Objectives • Collecting the relevant information • Developing action plans • Implementing • Evaluating / Monitoring

8. Planning Process: • The Process of Planning Involves:

9. Planning process: • Define the organization‘s missionand vision. • mission:is the purpose of the organization, It explains why the organization exists . • Vision:is the future goal or achievement of an organization. • A mission statement concerns what an enterprise is all about. • A vision statement is what the enterprise wants to become.

10. KAU Hospital

11. KAU Hospital

12. KAU Hospital

13. KAU Hospital

14. Dr. SolimanFakeeh Hospital • Our Mission • Dr. Soliman Fakeeh Hospital strives to improve wellbeing through the provision of compassionate, integrated and innovative health care. • Our Vision • To be a world leading hospital, distinguished by the provision of health care of unparalleled quality.

15. Elements of Planning:

16. Goals and Objectives: • Goals are general guidelines that explain what youwant to achieve in your community. • Goals give you direction and keep you focused on where you want to end up. • They are usually long-term and represent global visions such as “protect public health and safety.” • The Goal might be achieved through many objectives. • Not concerned with time or existing resources.

17. Goals • SMART Goals: • S:Specific • M:Measurable • A:Achievable • R:Relevant • T:Time bound.

18. SMART Goals: • Specific: Goals should have expected outcomes stated as simply and clearly as possible. • Measurable : • Know your starting point. • Know your ending point • • Know what your goals are for the year, then break it down to quarterly and monthly • Make a Plan For Your Success • • Track Your Progress; Write down results, take pictures, take notes on a set schedule.

19. SMART Goals: • Achievable: • You must be realistic with your goals; losing 10 lbs per week is not realistic, losing 2 lbs is • • Make the goal challenging • • Make the goal something that you are passionate about • • Goals should have outcomes that are realistic given your current situation, resources, and available time.

20. SMART Goals: • Relevant: Exercising 5 days per week for 1 hour each day is relevant • 100 new subscribers per month is relevant • Redecorating your office is not relevant to business growth • Wanting a new blue BMW 328i Sedan is not relevant, it is not a goal, it is a reward for a goal achieved • Time bound: Each goal needs an exact date that you plan on accomplishing the goal by • Break down the goal into attainable steps along the way; quarterly, monthly • Track your progress; know where you are and are going.

21. Objectives • Objectives are the goals which the management wishes the organization to achieve. ( Specific Targets ). • Objectives are detailed statements of quantitatively or qualitatively measurable results the plan hopes to accomplish. • Objectives must be both clear and acceptable and support one another.

22. Objectives • define strategies or implementation steps to attain the identified goals. • Unlike goals, objectives are specific, measurable, and have a defined completion date. • They are more specific and outline the “who, what, when, where, and how” of reaching the goals. • It’s concerned with the available resources.

23. Strategy Two important activities involved in strategy formulation are…. • Environmental appraisal: • Political ,legal, and Economical factors ( level of eco development & distribution of income, trend in prices ,exchange rate , supply of labor, material, capital ). • Competitive factors. • Social and cultural factors. • Corporate Appraisal: • ( leadership, excellent product design, efficient distribution and customer service, effective sales promotion,)

24. Policy • Policy is a verbal, written, implied overall guide, setting up boundaries that supply the general limits and direction in which the managerial actions will takes place. • E.g.: • Advantages of Policy: • Ensure the Uniformity of actions in respects of various matters at various organizational points. • Speed up the decisions at the lower levels • It is easier to delegate the authority to the subordinates.

25. Procedures • A Procedure Provides a detailed set of instructions for performing a sequence of actions involved in doing a certain piece of work. • E.g.

26. Policies Vs Procedures

27. Methods Prescribed way in which one step of a procedure is to be performed. • It helps in increasing the effectiveness and usefulness of procedure. • E.g.

28. Rules Detailed or recorded that a specific actions must /must not be performed in a given situations. • e.g. Sanctioning overtime, travelling allowance ,Uniform way of handling employee

29. Program • Programs are a complex of goals, policies, procedures, rules, task assignment, steps to be taken, resources to be employed, and other element necessary to carry out a given course of action. The dimension of a program can vary with the nature and purpose of the pregame, and can be termed major or minor.

30. Budget • budget is a statement of expected results expressed in numerical terms. Budget should be expressed in financial or physical units, and must relate to a specific period of time.

31. Steps in Operating Planning Process: There are seven essential steps in operating planning process. Managers use this process in carrying out their jobs . 1- Analyzing and evaluating the environment: Analyze the present position and resources available to achieve objectives. - Where are we now? - What are the limitations in the environment? - What resources do we have? - Are there any external factors that can influence the objectives and there accomplishment? Analyze the strength, weaknesses and identify opportunities and threats of the organization i.e. SWOT Analysis baseline. 2- Setting Goals: Establish the targets for the short and long range future. For example: - 25 percent growth over last year sales in present financial year. - To increase market share by 5 percent in next five years.

32. Steps in Operating Planning Process: 3-Determining Alternatives: Construct a list of possible courses of action that will lead you to your goal. 4- Evaluating the alternative: Listing and considering the various advantages and disadvantages of each of your possible course of action. 5- Selecting the Best solution: Selecting the course of action that has the most advantages and the fewest serious disadvantages.

33. Steps in Operating Planning Process: 6- Implementing the Plan: Determine, who will be involved, what resources will be assigned, how the plan will be evaluated, and reporting procedures. 7- Controlling and evaluating the Results: Making certain that the plan is going according to expectations and making necessary adjustments.

34. Action Plane: • Homework.

35. Evaluating The Plane • Evaluation is the ongoing and continuous process of making sure that performance meets specific goals and objectives. • It aims at control and development .