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Using Telemedicine Equipment

Using Telemedicine Equipment. Overview. The ‘Big’ Picture The ‘Bigger’ Picture Equipment Setting Up A Video Conference Conducting A Video Conference Common Problems And Fixes. The ‘Big’ Picture. Video Bridge. Falcon. Meeting Point. The ‘Bigger’ Picture.

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Using Telemedicine Equipment

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  1. Using Telemedicine Equipment

  2. Overview • The ‘Big’ Picture • The ‘Bigger’ Picture • Equipment • Setting Up A Video Conference • Conducting A Video Conference • Common Problems And Fixes

  3. The ‘Big’ Picture Video Bridge Falcon Meeting Point

  4. The ‘Bigger’ Picture Video traffic competes with all other data traffic

  5. Equipment • Falcon • Self-contained video appliance • Made by VCON • Connects directly to TV • Meeting Point • Uses a personal computer to run software • Developed by VCON • Hardware connects to PC • TV is a giant monitor • ViGO • PC-based • Made by VCON • Hardware connects to PC • Used on a limited basis

  6. EquipmentFalcon • Falcon • TV • Microphone (not shown) • Remote for Falcon (not shown) • Remote for TV (not shown)

  7. Falcon Camera Base Power Light

  8. Falcon - Back Audio Network (LAN) Video (RCA) Video (S-video) On/Off Switch Microphone

  9. EquipmentMeeting Point • Camera • Wireless Receiver • TV • PC • Wireless keyboard (not shown) • Microphone (not shown) • Remotes for Camera and TV (not shown)

  10. Meeting PointCamera and Wireless Receiver Power Light Data CAPS Lock Num(ber) Lock

  11. Meeting PointCamera - Back Visca In Video (RCA) On/Off Switch Video (S-Video)

  12. Show software Meeting PointSoftware

  13. Front TelevisionFront Panel Input Selection Power Status Menu Degauss Volume Power

  14. TelevisionBack Video (RCA) Audio AV1 Video (S-video) AV2 RGB (VGA)

  15. Setting Up A Video Conference • Reservation • Most common method • Via work order (preferred), email, telephone • Conference scheduled on video bridge, automatically connects endpoints • Self-Initiated • Dial directly from one endpoint to another • Requires knowing IP address of other unit • Check Web Calendar for available times

  16. Setting Up A Video ConferenceReservation • Check Video/Telephone Conference calendar on Intranet server for availability (http://geronimo) • Form is located on Intranet server under Technical Help

  17. Setting Up A Video ConferenceReservation Your Phone number • In the Question field, include date, start time, stop time or length, and the sites involved. Purpose helps when questions arise. • Don’t assume we know where a doctor or service provider is located • Unit should be turned on a minimum of 15 minutes prior to conference start

  18. Setting Up A Video ConferenceSelf-Initiated • Only works within Hill Country CMHMRC • Check Web Calendar or with other site for available times • Obtain IP address from other site or IS staff • Access dial menu and enter IP address

  19. Self-Initiated ConferenceFalcon Press OK Slide back cover Press the dial button Enter the IP address in the Address field Press blue button

  20. Self-Initiated ConferenceMeeting Point Open Dialer Enter IP Address Click Dial

  21. Conducting A Video Conference • ‘Firing Up’ the Equipment • Lighting • Microphone • Sound

  22. Conducting A Video Conference‘Firing Up’ the Falcon • Make sure network cable is plugged into Falcon • Make sure network cable is plugged into wall • Turn on TV • Turn on Falcon • Boot up for Falcon takes 2-3 minutes

  23. Conducting A Video Conference‘Firing Up’ Meeting Point • Make sure network cable is plugged into PC • Make sure network cable is plugged into wall • Turn on TV • Turn on PC • Turn on Camera • Log on to PC • Meeting Point should automatically start. If it doesn’t, double-click on Meeting Point icon • Boot up for Meeting Point takes 1-2 minutes; longer if it has to download anti-virus files

  24. Conducting A Video ConferenceLighting • Room should be well lit • Normal overhead lighting works • Lamps may not be sufficient • Camera should not be pointed at window • Inconsistent outdoor lighting • Blinds cause difficulties mostly due to shimmering

  25. Conducting A Video ConferenceMicrophone • Should be within 3-4 feet • Designed for group participation • Volume is set when endpoints are connected • Takes 10-15 seconds to set volume • If room is empty when unit connects, suggest a radio playing at normal volume in background • Turn off radio when conference begins • Can be muted

  26. Conducting A Video ConferenceAdjusting the Volume - TV Volume Control on TV Green bar will appear when adjusting

  27. Conducting A Video ConferenceAdjusting the Volume - Falcon Volume control on remote Blue bar appears when adjusting

  28. Conducting A Video ConferenceAdjusting Volume – Meeting Point • Adjust volume by clicking on arrows • Normal setting is halfway • Only available when connected to a conference • Not available when using Full Screen; must be Large Window or less

  29. Conducting A Video ConferenceAdjusting Volume – Windows • Windows volume can also be adjusted • Double-click on speaker icon • Overall Volume or Line-In volume can be adjusted • Normal setting should be almost maximum

  30. Conducting A Video ConferenceMuting Audio - Falcon Push speaker icon on remote Speaker icon with red line through it appears on TV

  31. Conducting A Video ConferenceMuting Audio – Meeting Point Red X appears - Audio muted Click on speaker icon

  32. Conducting A Video ConferenceMuting Audio - Windows

  33. Conducting A Video ConferenceMuting Microphone - Falcon Push microphone icon on remote Microphone icon with red line through it appears on TV

  34. Conducting A Video ConferenceMuting Microphone – Meeting Point Click on microphone Red X appears on microphone

  35. Common Problems and Fixes • Most problems are caused by the users • All of the equipment works well • Unless directed by IS staff, don’t ‘play’ with cables or settings • If you change something, put it back when you’re done. • If you’re not sure what you did, call IS. Don’t wait until a conference is supposed to start • Common Problems • They Can’t Hear Me • I Can’t Hear Them • We’re Not Connected • The Lips Don’t Match The Sound • Can Hear But Can’t See • Picture Is Frozen

  36. Common Problems and FixesThey Can’t Hear Me • Check location of microphone • Look for microphone mute symbol on screen • Falcon - Microphone with red slashed circle • Meeting Point – red x on microphone in Local window • Windows – Line-In muted • Have other end check volume control on TV

  37. Common Problems and FixesI Can’t Hear Them • Check volume on TV • Make sure you see green bar on screen • Level should be about halfway • Check volume for Falcon • Make sure you see blue bar on screen • Volume should be halfway • Check volume for Meeting Point • Check MP speaker symbol • Volume should be halfway

  38. Common Problems and FixesI Can’t Hear Them • Check volume – Windows • Double-click on speaker icon • Look for Mute being checked • Have other site check for a muted microphone (see They Can’t Hear Me)

  39. Common Problems and FixesWe’re Not Connected • Happens when conference start time has passed and unit wasn’t ready • Only picture you see is your location • Causes • Late in turning on or logging onto unit • Network cable not attached to both unit and wall jack • Resolution • Turn on video unit and logon if necessary • Verify network cable is attached • Call IS to get connected to conference

  40. Common Problems and FixesThe Lips Don’t Match The Sound • Sometimes the audio and video get out of sync • Result of network traffic congestion • Normally only happens during long conferences after several hours • Only known solution is to call IS and have sites reconnected. Takes only seconds.

  41. Common Problems and FixesCan Hear But Can’t See • Presence of sound indicates units are functioning and connected • Most likely cause is • Camera on Meeting Point unit not turned on • Video cable not plugged in securely • Video cable plugged into wrong port • Wrong camera selected • Meeting Point in Energy-Saving mode. Move mouse to activate screen • High voltage has died on TV

  42. Common Problems and FixesPicture Is Frozen • Video may be muted • Camera icon with red slash on it will be on screen • To unmute Falcon • Slide cover back on remote • Push Mute Video button • To unmute Meeting Point • Click on Camera icon in Local Window

  43. Common Problems and Fixes • Telemedicine is very important to IS Staff • Top three priority • If you have a problem with a video conference and can’t resolve it, call 830-792-3300 • Tell whoever answers that you have a video conference problem and need to talk to IS staff member • Do NOT leave a voice message or send email! • No guarantee when it will be heard/read • Pager – 1-800-276-1498, pin 900

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