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Certificate IV Business Administration

Certificate IV Business Administration. BSB404B Develop Work Priorities. Faculty of Business & Computing. Unit Descriptor. This unit covers the skills and knowledge required to : plan one’s own work schedules Monitor and obtain feedback on work performance and development

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Certificate IV Business Administration

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  1. Certificate IVBusiness Administration BSB404B Develop Work Priorities Faculty of Business & Computing

  2. Unit Descriptor This unit covers the skills and knowledge required to: • plan one’s own work schedules • Monitor and obtain feedback on work performance and development • Take responsibility for one’s own career planning and professional development

  3. Plan and complete own work schedule Monitor own work performance Coordinate professional development Learning Outcomes

  4. Delivery ScheduleandAssessment Plan

  5. Session 1Establish Personal Work Goals

  6. What are the advantages? You – individually The – organisation The – family The – community The industry that you work in Why Plan ?

  7. Importance of Planning Anyone who fails to plan, plans to fail!

  8. Work Objectives/Outcomes • KRAs • Key result areas • KPIs • Key performance indicators

  9. Planning Cycle Strategic Plan Business Plan Operational Plans Position Summaries or Job Descriptions Work Plans

  10. What is your understanding of a paradigm? Why is it important in this unit? Small group discussion. The Power of a Paradigm

  11. The Power of a Paradigm • Behaviour • Attitude • Mind Maps of Perception

  12. Covey says paradigm was “originally a scientific term . . . more commonly used today to mean a model, theory, perception, assumption, or frame of reference”. Page 23, Covey, Seven Habits of Highly Effective People Perception includes: filtering, arranging, responding to what we sense. Paradigm Defined

  13. The way things are – REALITIES The way things should be – VALUES Our attitudes and behaviours grow out of these assumptions. The way we see things is the source of the way we think and the way we act. Mind Maps

  14. Who are role models for you? What is it that they do that makes them a Role Model in your eyes? Why is it important that we have consistent performance? What sort of issues are most important to achieve consistent outcomes? Activity – Design an effective Role Model Positive Organisational Role Model

  15. Using the Readings and Teachings of Stephen Covey to Manage Self

  16. HABIT 1 – Be Proactive HABIT 2 – Begin With the End in Mind HABIT3 – Put First Things First HABIT 4 – Think Win/Win Seven Habits to Maximise Performance

  17. HABIT 5 – Seek First to Understand, then to be Understood HABIT 6 – SYNERGISE HABIT 7 – Sharpen the Saw Effectiveness Maintaining P/PC Balance HABIT 8– Find Your Voice and Encourage Others to Find Theirs Seven Habits to MaximisePerformance cont..

  18. HABIT 1 – Be Proactive Stimulus Response

  19. Based upon Imagination Conscience Independent Will Self-awareness Based on ‘I can change’ Habit 1

  20. Reactive Language Language That’s just the way I am There is nothing I can do If only I can’t

  21. Proactive Language Language I control my own feelings I choose I will Let’s look at the alternatives

  22. Circle of Concern/Influence Circleof Concern

  23. How can you expand this circle? Expand Your Circle of Influence Circleof influence

  24. Strengths Weaknesses Opportunities Threats Personal SWOT Analysis

  25. Give me the courage to change the things which can and ought to be changed, the serenity to accept the things which cannot be changed, and the wisdom to know the difference. Personal Creed

  26. Means to start with understanding of what is important to you. You may be very busy and very efficient butyou will only be effective when you are working towards what really matters to you. Based on principals of personal leadership. Develop a Personal Mission Statement – based upon your values and principles. Habit 2 – Begin With theEnd in Mind

  27. Time Management Matrix Habit 3 –Put First Things First

  28. What one thing could you do (you are not doing now) that if you did on a regular basis, would make a tremendous positive difference in your personal life? What one thing in your work life would bring similar results. Goal Setting for Change

  29. Long Term Organising Roles Mission Statement Goals

  30. Short Term Organising Schedule Roles Goals Plans Delegate

  31. Habit 4 – Think Win/Win C O N S I D E R A T I O N High Lose / Win Win / Win Lose / Lose Win / Lose Low COURAGE Low High

  32. Principles of Empathic Communication Empathetic listening gets inside another person’s frame of reference. You look out through it, you see the world the way they see the world, you understand their paradigm, you understand how they feel. Habit 5 – Seek First to Understand,Then to be Understood

  33. When you see only two alternatives – yours and the “wrong one” – you can look for a synergistic third alternative. There’s almost always a third alternative, and if you work with a win/win philosophy and really seek to understand, you usually can find a solution that will be better for everyone concerned. Habit 6 – SYNERGISE Principles of Creative Cooperation

  34. High Synergistic (Win/Win) T R U S T Respectful (Compromise) Defensive (Win/Lose or Lose/Win) Low High COOPERATION Levels Of Communication

  35. Principles of a Balanced Self – Renewal Physical Dimension Spiritual Dimension – your core and values (very private part of your life) Mental Dimension – development, education Social/Emotional Dimension Habit 7 – Sharpen the Saw

  36. Balanced Self PHYSICAL Exercise, Nutrition, Stress Management MENTAL Reading, Visualizing, Planning, Writing SOCIAL/EMOTIONAL Service, Empathy, Synergy, Intrinsic Security SPIRITUAL Value Clarification & Commitment, Study & Meditation

  37. Session 2Set and Meet Own WorkSchedule

  38. Competing Demands are Prioritised to Achieve Personal, Team and Organisation’s Goals and Objectives. • Work expectations • Managing work expectations • Balancing work and family demands • Priorities of demands on your time • Techniques for managing time effectively • Meeting work priorities

  39. Expectations from: Customers Suppliers Managers Employees Teams Ourselves Roles Industry Work Expectations What are some of the expectations you face at work?

  40. How do you balance work and family demands? Personal resources – income/health Family resources - support Support from employer – flexi time Build a support network - talking with others Cope with work/family stress - exercise Balancing Work andFamily Demands

  41. Priorities of Demandson Your Time First, stack the cards in your favour • use your biological rhythms to your advantage • optimise your work environment • safeguard blocks of work time

  42. Priorities of demands on your time, cont… Second, prioritise the things you wish to do. STEP 1: develop an overview of everything that you want toaccomplish STEP 2: organise your goals according to their priority: distinguish between urgent and non-urgentgoals, then separate the pile of items into important and non-important.

  43. Priorities of demands on your time, cont… Third, plan ahead according to your priorities: • Make a long range timetable, • Remember your day to day personal maintenance (personal time out), and • Plan each day and week as you go through the timetable. Fourth, avoid over-planning

  44. Techniques to Manage Time Effectively What techniques do you use to manage time effectively? • Identify your personal and work-related priorities. • Translate priorities into goals with activities. • Identify deadline to each activity. • Use monthly calendar or planning diary. • Learn to say NO to requests that take your time and don’t move you forward. • Identify your own barriers.

  45. Meeting Work Priorities What do you do to ensure you meet your work priorities? • Set achievablegoals • Availability of appropriate resources • Believe in your abilities • Have a feasible plan • Must be committed • Must practice discipline • Willing to defer things that would be nice now for the things you really want • Do not spread yourself too thinly

  46. What technology have you used at your work place? Have you used it effectively? Issues to consider: Training on equipment/software Technical help at the time of need User friendly Security Cost Availability Confidentiality Technology is used Efficiently and Effectively to Manage Work Priorities and Commitments

  47. Savings on time and money Can produce up to the minute information Minimise paper wastage Improve decision making Can distribute information to the chosen employees Share and manipulate information quickly Benefits of Technology

  48. Work expectations Managing work expectations Balancing work and family demands Priorities of demands on your time Techniques for managing time effectively Meeting work priorities Technology - issues to consider Benefits of technology Re-Cap

  49. Session 3

  50. Key Questions Why is this important? What’s changed to make it critical? So WII-FY ??? Develop and MaintainProfessional Competence

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