Queens college –It Vision Strategy, and Execution Plan 2011-2013

1. Prepared in partnership with Cisco Queens college –It Vision Strategy, and Execution Plan 2011-2013

2. Summary of VSE • Increase Enrollment and Retention • Improve Data Driven Decision-making in order to streamline activities and increase revenue sources. • Enhance the pedagogical experience through the enlightened use of technology. • Create a culture of accountability through continuous improvement

3. Building out Queens College Information Technology VSE Queens College provides a robust technological environment to a community with functional technological literacy at a global scale. V 5+ Years Knowledge anywhere anytime globally Next generation global learning environment Continuous improvement and oversight via data-driven decision making S 2-4 Years Virtualize access to content through 21stcentury library Smart classrooms and collaborative workspaces to create the new learning environment CUNYFirst as the single source of truth for an enterprise wide Data Warehouse E Secure public and private clouds to deliver infrastructure and content as a service Immersive technology experience by enabling staff and administration Queens College Balanced Scorecard and Executive Dashboard(s) 12-18Months Digitized textbooks to enable content on demand Online Collaboration through lecture capture and Video for 1:1; 1:few and 1:many Business analytics and intelligence for continuous improvement

4. Knowledge anywhere anytime globally • Dedicated team to build / operate service delivery platform via SMEs in research / library activities • Digital Contract Management (inc. assessment) of content usage to ensure asset/device value and optimization • High-density wireless network and printing on campus Virtualize access to content through 21st century library • Cloud delivered lab based applications and software; secure cloud services for data storage and sharing • Mobile and web services for delivery of curriculum, syllabus, pod-casting, vod-casting, and information mapping • Enable true student mobility via a dedicated laptop / student policy across the academic departments through OCT. Secure public and private clouds to deliver infrastructure and content as a service • Five year roadmap of 100% enabled content digitization across Queens College • Multi platform compatibility and digital content support • Content delivered on demand through private content cloud Digitized textbooks to enable content on demand

5. Next generation global learning environment • Accelerate the “Technology Enhance Classroom Project” bringing the next generation classroom functionality and expectation across Queens • Faculty built/driven roadmap for classroom and learning enviornment of the future – functionality, locations, roadmap • Provide high-density wireless for a consistent and reliable Internet experience. Smart classrooms and collaborative workspaces to create the new learning environment Immersive technology experience by enabling staff and administration • Five year roadmap to 100% technology literacy through enablement and adoption of next gen technology for academic and administrative services • Enable faculty and administrative staff with technology and training – on demand enablement • OCT and Center for Teaching and Learning become the centers of excellence for technology support and enablement Online Collaboration through lecture capture and Video for 1:1; 1:few and 1:many • Highly integrated collaborative learning model brining together video, content and collaborative learning tools – both real time and on demand • Next generation partnerships with non traditional partners – iTunes, Quad, private cloud providers

6. Continuous improvement and oversight via data driven decision making CUNYFirst as the single source of truth for an enterprise wide Data Warehouse • Develop a college-wide data warehouse and information architecture using CUNYFirst as a key source. • Queens College Information and Intelligence Advisory Group to act as feedback / continuous loop on business analytics – developing the analytics roadmap for the college. • Queens Balanced Scorecard using CUNYFirst and available data (near term) and Data Warehouse (long term) to measure the health of the college • Department and business specific dashboards to measure key quantitative metrics • Standard reporting tool and report building tool to build reports on demand Queens College Balanced Scorecard and Executive Dashboard Business analytics and intelligence for continuous improvement • Business intelligence and analytical expertise to review scorecards and dashboards for opportunities for business improvement • Business continuous improvement process and governance model

7. Queens College Information and Intelligence Advisory Group • Purpose: • To act as feedback / continuous loop on business analytics – developing the analytics roadmap for the college • Monthly basis • framework • AlokAiyar • Vincent Angrisani • Angel Arcelay • June Bobb • Richard Bodnar • Mathew Casanova • Tony Genosa • Chelsea Lavington • Margaret Mcauliffe • Brian Murphy • Ray Rivera • Allison Ross • Dean Savage • Rena D Smith-Kiawu • Denise Wells