World Class Skills: developing responsive provision

1. World Class Skills: developing responsive provision 10th November 2009

2. Welcome to World Class Skills • Designed to help providers enhance the way they work with employers with the long term vision of up skilling the UK's workforce. • A fully subsidised Learning and Skills Improvement Service (LSIS) programme, that will equip providers with the knowledge and tools to become an exemplar organisation. • The WCS programme includes workshops, seminars, consultancies and thematic projects. • The WCS is partnering with the Association of Colleges, 157 Group and the Association of Learning Providers. • Increased provider delivery during 2009/10 • Currently planned to finish in March 2010

3. The programme to date • 38 one day courses covering core business skills – events for LSC funded training providers. Over 450 events have been delivered so far • Intensive consultancies with 548 providers. • The sharing and dissemination of leading practice across nine Thematic Projects, including the role of HR, effective information systems and bottom line benefits for employers. • Support for the innovation pathfinders for the development of Business Innovation Services and Knowledge Transfer including capturing progress and learning through multimedia modules. Dissemination events are now available for booking. • Support for National Skills Academies provider networks.

4. Events and training • 94% overall satisfaction rate across 450 events Management agenda Assessing your level of responsiveness Funding and finance for maximising business Structuring your organisation to support employer responsiveness Generating income* Employer relationships Gaining and maintaining employer buy-in Identifying bottom-line benefits Effective marketing strategies and their implementation * Employer engagement strategies * Operations and Sector Support Making CRM systems work for you Systems for employer responsiveness (ER) Effective IAG Delivering to small and micro businesses The changing role of the assessor Sector Skills Using Labour market information for commercial advantage The learner and Assessment Journey Introduction to the Training Quality Standard Working towards the Training Quality Standard *New topic for October 2009

5. New WCS offerings Events Schedule includes new topic events on strategic marketing, employer engagement strategies and income generation. Network events available for groups of providers at their own location. Coaching & mentoring Sector coaching offers mentoring from a sector expert peer. Peer reference groups work together on an issue of their choice. Surgeries offer short appointments on a common issue with a sector expert. Consultancy support Intensive, bespoke one to one consultancies. Group consultancy for networks of providers. Post consultancy review for providers embedding earlier consultancy. Effective practice & innovation New round of Thematic Development Projects. Showcase and share leading practice in sector dissemination events. Support for business innovation. Online resources Resources available include e-learningmodules, CPD calculator, eLMI tools and lots of online resources, case studies and practical documents Specialist sector support Customised for National Skills Academies (NSAs), providers looking to improve their Apprenticeships provision or those working to achieve TQS Part B certification

6. Apprenticeships • A range of services is available in this area including: • Sector coaches • Online facilitated learning events – delivering in the public sector • Regional events and group consultancies • Apprenticeship Improvement and Development (AID) • Group Training Associations & Apprenticeship Training Associations (GTAs/ATAs) • A route-map tool for apprentices facing redundancy

7. Hot off the press… • Supporting LSC pre-employment programmes • Support programme for providers taking part in the LSC Response to Redundancy and Six Month Offer: • Group Consultancy across all nine regions • 10 – 12 providers per region • 4 regional workshops November 2009 – March 2010 • Each provider will receive 5 days on-site individual consultancy

8. Lessons Learnt:Provider Priorities

9. Areas for Support • There are five clear areas where providers require support: • Marketing • Infrastructure • Leadership and management • Identifying the needs of businesses and organisations • Evaluation

10. Consultancy Support Topic Areas • There are a total of 33 topics included in consultancy support plans, of which the top 10 make up 77% of the total consultancy days requested: • CRM • Marketing • Engaging employers • Working with TQS Part A • Effective Training Needs Analysis (TNA) / Organisational Needs Analysis (ONA) • Using LMI to develop a market analysis • Assessing employer responsiveness using the ERF • Process management and improvement • Strategy and planning development • Effective Information Advice and Guidance (IAG)

11. Why is ER important to you? • Significant shifts in funding • Changing demographics • Greater focus on the adult and employer market • Full accreditation and certification of TQS • Opportunity to raise your profile • Long term relationships with employers • Increase to ‘bottom line’ for employers and the provider

12. Wanted – A strong provider network • Strategy and vision for Employer Responsiveness (ER) • Businesses are confident that providers understand their needs and are able to deliver • Proactive employer engagement, collecting fees and generating income • More providers with Training Quality Standard • Transformational programme

13. Vision for excellent provider in three years’ time • Clear, comprehensive and communicated strategy for ER • First class market intelligence to inform key business decisions • Excellent up-to-date CRM • A business to business approach • A larger more diverse workforce • A wide range of delivery mechanisms including virtual delivery • SSCs as key partners which inspire, inform and support providers • Greater sectoral specialisation • First class ‘employer standard’ facilities and equipment • Differing types of sub organisations within the overall organisation to reflect the diversity of the markets that they serve • Diverse models of partnership working to improve competitive advantage

14. New WCS offerings Events Schedule includes new topic events on strategic marketing, employer engagement strategies and income generation. Network events available for groups of providers at their own location. Coaching & mentoring Sector coaching offers mentoring from a sector expert peer. Peer reference groups work together on an issue of their choice. Surgeries offer short appointments on a common issue with a sector expert. Consultancy support Intensive, bespoke one to one consultancies. Group consultancy for networks of providers. Post consultancy review for providers embedding earlier consultancy. Effective practice & innovation New round of Thematic Development Projects. Showcase and share leading practice in sector dissemination events. Support for business innovation. Online resources Resources available include e-learningmodules, CPD calculator, eLMI tools and lots of online resources, case studies and practical documents Specialist sector support Customised for National Skills Academies (NSAs), providers looking to improve their Apprenticeships provision or those working to achieve TQS Part B certification

15. Questions?

16. Please get in touch • We welcome your involvement in the programme! (Associate; Sector Coach; Developing Case Studies and Success Stories for World Class Skills etc.) • Website: www.excellencegateway.org.uk/wcs • Phone: 0800 328 6075 • Email: wcsenquiries@kpmg.co.uk • John Nash Adam Caldwell • KPMG KPMG • john.nash@kpmg.co.ukadam.caldwell@kpmg.co.uk • 07715 704 795 07990 711 575