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Solution Vignettes

Microsoft Business Value Planning Services. Solution Vignettes. Insurance Company (IC) Cuts Cost, Improves Performance with BI Solution. Situation. Current State. After. IC tracks business metrics for use in executive performance reporting.

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Solution Vignettes

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  1. Microsoft Business Value Planning Services Solution Vignettes

  2. Insurance Company (IC) Cuts Cost, Improves Performance with BI Solution Situation Current State After IC tracks business metrics for use in executive performance reporting • Manual data collection and reporting processes led to: • Excessive cycle and labor time to create monthly reports • Increased risk of stale or inaccurate data • Inconsistent reports BI Solution 5 Day Workshop Participants: Process Owner and 12 SMEs, 1 Consultant ? Future State Results • The £140K project, using software IC owns should deliver £400K in labor savings alone over 3 years, and should: • Save over 6,000 person hours each year (3 FTEs) • Provide more timely and accurate reports • Improve decision making • The BVPS team proposed an Office system BI solution to: • Automate data collection • Automate report generation • Codify process to add new metrics and indicators • Provide drill-down into data Before Microsoft BVPS Drives Business Results.

  3. Software Company (SC) HR Cuts Cost, Reduces Risk by Improving Document Management Microsoft BVPS Drives Business Results. After Situation Current State SC HR develops employee handbooks containing compliance instructions and corporate policies • Manual document development processes and lack of central repositories led to: • Long development cycle • Reductions in productivity • Document errors • Document versioning issues 3 Day Workshop Participants: HR process owner and 6 SMEs, Value Prism ? Future State Results • After a short project using software SC owns, the solution should: • Reduce handbook update cycle time from 38 days to 22 days • Cut 10 hours of labor time for each handbook update • Reduce corporate-wide exposure to compliance risk • The BVPS team proposed a SharePoint solution to: • Automate the handbook development process • Manage document versions • Publish final handbooks to a central location Before

  4. Building Ser vices Company (BSC) HR Cuts Cost while Improving Employee Training Situation Current State After BSC HR processes over 8,000 training requests for 117 courses each year • Manual training delivery and management processes led to: • Overburdened HR resources • High travel costs for training • Complex mix of platforms for creating and delivering training programs 5 Day Workshop Participants: HR process owner and 11 SMEs, 1 Consultant Future State Results • The BVPS team proposed a Office system solution to: • Streamline training content creation and distribution • Automate the training request/approval process • Enable remote training • The est. AUS$315K project using software BSC already owns should: • Cut travel cost by 50% per year • Reduce total costs by AUS$2.33 million per year • Triple training capacity with existing resources Before Output Output Microsoft BVPS Drives Business Results.

  5. Engineering Services Group (ESG) Avoids Additional Hiring by Automating Travel Processes Situation Current State After ESG Corporate Services (CS) processes over 4,000 travel requests each year • Manual travel requests and itinerary creation led to: • Labor intensive process to schedule travel itineraries • Lack of integration with ERP requires manual data reentry • Errors requiring itinerary changes 3 Day Workshop Participants: CS process owner and 13 SMEs, 1 Consultant Future State Results • The solution using software ESG already owns should: • Increase CS capacity without new hire (hrs saved/yr = 1.5 FTE) • Eliminate travel processing labor time (20 to 0 minutes) • Eliminate ERP updating labor time (15 to 0 minutes) • The BVPS team proposed a SharePoint solution to: • Provide web based electronic forms for travel requests • Automate itinerary creation • Automate ERP interaction • Provide reporting & auditing Before Output Output Microsoft BVPS Drives Business Results.

  6. CCC Improves Safety Reporting, Cuts Cost, Lowers Compliance Risk Situation Current State After Consolidated Container Company (CCC) tracks safety incidents to maintain OSHA compliance • Manual incident tracking and reporting processes led to: • Excessive labor time to capture incident information • Errors in incident tracking • Difficulty creating accurate OSHA mandated reports 3 Day Workshop Participants: 9 Plant Safety Reps and SMEs, Three Will Future State Results • The BVPS team proposed a SharePoint Server solution to: • Consolidate data collection using SharePoint • Automate report workflow within SharePoint • Secure document and data repository • The 3 month project using software CCC already owns should: • Foster a safer workplace • Reduce reporting labor cost • Reduce insurance cost • Reduce regulatory risk Before Output Output Microsoft BVPS Drives Business Results.

  7. State Department of Transportation (SDOT) IT Cuts Cost, Improves Business Agility Situation Current State After • The manual, ad hoc email driven process to collect CRs led to: • 20 hrs/wk to collate CRs and present in meetings • Inaccuracies & inconsistencies requiring additional follow-ups • Long cycle time to resolve CRs The IT department at SDOT resolves change requests (CRs) 5 Day Workshop Participants: Process Owner and 4 SMEs, 1 Consultant Future State Results • A 1 month project using software SDOT already owns should: • Speed resolution of critical CRs • Increase business agility • Reduce CR processing labor from 2,000 to 1,000 hrs/year • The BVPS team proposed a SharePoint & InfoPath solution to: • Standardize CR collection • Automate CR resolution process • Automate Change Manage-ment (CM) meeting prep Before Output Output Microsoft BVPS Drives Business Results.

  8. Healthcare Provider (HP) IT Cuts Cost, Enhances Project Management After Situation Current State The HP IT department manages multiple ongoing IT improvement projects • The manual project reporting processes led to: • Excess labor to create reports • Long reporting cycle times • No consolidation of reports • Inaccurate or insufficient decision support data ProjectPortfolio 5 Day Workshop Participants: Process Owner and SMEs, Blackfin ? Future State Results • The BVPS team proposed a SharePoint Server solution to: • Create a Project Status Portal collating project data • Provide collaboration portal • Link project data to KPIs • Provide decision support • The 2 month, $160K project using software HP owns should: • Reduce labor effort by $417K per year • Increase accuracy of reports • Provide better data to enhance capital budgeting Before Microsoft BVPS Drives Business Results.

  9. Equipment Manufacturer (EM) Cuts Cost, Enhances Management Decision Making Situation Current State After EM management creates weekly financial status reports including KPIs • Manual and unprotected report creation/dissemination led to: • Excessive labor time • Lack of process scalability • Risk of accidental disclosure of proprietary financial data • Lack of retention of past reports 5 Day Workshop Participants: Process Owner and 9 SMEs, 1 Consultant Future State Results • The 3 week, $24K project using software EM owns should: • Reduce annual labor hours by 215 hours • Provide a channel for KPI publication • Improve data visibility and decision making • The BVPS team proposed a SharePoint Server solution to: • Automate financial status report creation • Provide a common, secure location for financial status reports Before Output Output Microsoft BVPS Drives Business Results.

  10. Healthcare Company (HC) Improves Records Management, Mitigates Legal Risk, Cuts Cost Situation Current State After HC creates content to advise consumers on health decisions • Manual content management processes led to: • Excessive labor costs • Inconsistent archiving • Risk of record mismanagement • Increased legal risk 3 Day Workshop Participants: Process Owner and SMEs, Blackfin Future State Results • The BVPS team proposed a SharePoint Server solution to: • Centrally manage record creation, archival and disposal • Automate record workflows • Apply policies and access rights at record creation • The project using software HC already owns should: • Reduce record versions by 90% • Reduce review cycle time by 50% • Reduce legal risk from record mismanagement Before Output Output Microsoft BVPS Drives Business Results.

  11. Body and Home Products Retailer Cuts Cost, Enhances Sales Reporting Situation Current State After Company management communicates with stores in 40 countries worldwide • Manual communication and reporting processes led to: • Excessive work to find up-to-date information • Redundant communications • Ad hoc reporting requiring follow-up work and validation 3 Day Workshop Participants: Process Owner and SMEs, KMA Future State Results • The BVPS team proposed a SharePoint Server Solution to: • Centralize policies, forms procedures, and calendars • Automate sales reporting • Provide a forum to resolve issues and spread ideas • The 5.5 month project using software the company already owned should: • Provide a centralized repository for documents • Provide better visibility into sales performance Before Output Output Microsoft BVPS Drives Business Results.

  12. Atlanta FD Enhances Resource Allocation, Improves Public Safety Situation Current State After Atlanta’s Fire Department must manage resource levels across dozens of stations • Manual email and phone based resource allocation led to: • Delays staffing stations • Excessive labor time • Risk of allocation errors • Reliance on multiple disparate IT systems 5 Day Workshop Participants: Process Owner and 3 SMEs, BAC Future State Results • The 6 month project using software that AFD owns should: • Drastically improve resource allocation among stations • Reduce process labor time • Improve public safety • Improve firefighter morale • The BVPS team proposed a SharePoint Server Solution to: • Centralize resource planning documents • Automate workflow to move resources between stations Before Microsoft BVPS Drives Business Results.

  13. Phone Company (PC) Automates Proposals, Increases Sales while Cutting Cost Situation Current State After PC’s consulting group prepares hundreds of proposals each year • The manual proposal generation process led to: • Incorrect or out of date résumés added to proposals • Excess proposal labor time • Long proposal cycle time • Lost Sales 5 Day Workshop Participants: Process Owner and 11 SMEs, Value Prism Future State Results • The 1.5 month project using software PC owns should: • Reduce proposal cycle time from 144 hours to 50 hours • Reduce proposal work time from 71 to 33 hours • Help drive more business • The BVPS team proposed a SharePoint Server Solution to: • Centralize location for all résumés • Automate proposal generation • Automate résumé updating Before Microsoft BVPS Drives Business Results.

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