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Facing the reality

Facing the reality. Ameer Yousif - Oct 2013. Does ICT help in creating more jobs?. Theoretically. Cooperation between ICT & Businesses shall lead to: Higher productivity Improved efficiency Reduced production Cost Improved Safety More environment friendly Higher competition

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Facing the reality

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  1. Facing the reality Ameer Yousif - Oct 2013

  2. Does ICT help in creating more jobs?

  3. Theoretically • Cooperation between ICT & Businesses shall lead to: • Higher productivity • Improved efficiency • Reduced production Cost • Improved Safety • More environment friendly • Higher competition • Affordable products & services

  4. Will try to answer this question by reviewing 3 sectors • Manufacturing • Telecommunication • Services

  5. Manufacturing Sector • Huge & capital intensive projects • Highly automated • Achieved most of the theoretical objectives, BUT • Low number of jobs !!!

  6. Telecommunication Sector • Technology intensive sector • Competition is very high • Worst example of CRM utilization • Many avoidable mistakes • Long queues & frustrated clients • Low number of jobs !!! • Staff dealing with clients are not trained well !!!

  7. Services Sector • Highly automated • Long queues • Unhappy clients • Lower number of jobs

  8. Why is that? • Good solutions leads to less jobs. • Badly designed solutions created more problems ! • Untrained young employees combined with bad solutions worsen the situation !!

  9. So does ICT help in creating more jobs? Thank you

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