1 / 9

ISRS Help Desk What’s not changing

ISRS Help Desk What’s not changing. Same Web address: http://itsmnscu.custhelp.com Same email address: itsmnscu@custhelp.com Same Phone Number: 877-GO-MNSCU (877-466-6728) Same Knowledge base Your incident history will remain Your answer subscriptions will remain.

juniper-octavio
Download Presentation

ISRS Help Desk What’s not changing

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ISRS Help DeskWhat’s not changing Same Web address: http://itsmnscu.custhelp.com Same email address: itsmnscu@custhelp.com Same Phone Number: 877-GO-MNSCU (877-466-6728) Same Knowledge base Your incident history will remain Your answer subscriptions will remain

  2. ISRS Help DeskWhat is changing System Category structure Impact field renamed to Severity New Impact field New Web Impact field Phone number is now required

  3. System Category structure – Top level Before After

  4. System Category structure – Sub level Before After

  5. Impact renamed to Severity

  6. New Impact field

  7. New Web Impact field

  8. Phone Number is now required

More Related