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Maryland State Council DD / GK Training June 2012

Maryland State Council DD / GK Training June 2012. Membership Retention Chris Powers, PGK, FDD cpowersr2@gmail.com. Retention. Why? Required – quota expectations from Supreme, State & District Admin – retention worksheet before suspension (Form-1845)

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Maryland State Council DD / GK Training June 2012

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  1. Maryland State Council DD / GK Training June 2012 Membership Retention Chris Powers, PGK, FDD cpowersr2@gmail.com

  2. Retention • Why? • Required – quota expectations from Supreme, State & District • Admin – retention worksheet before suspension (Form-1845) • Want – offset weak programs/activities (stop the leak) • How? • Leadership messages & actions that are CLEAR

  3. Retention • CLEAR • Committee (not GK alone) • Exemplars of Knighthood • Extroverts are handy – personal contact is essential • Enabled by GK and Council • Resources • Appreciation • Endorsement & follow-through on activities/decisions • L • E • A • R

  4. Retention • CLEAR • Committee (not GK alone) • Listen • Members are most valued asset – demonstrate by listening • Maintain family contact through newsletter, cards, etc. • Rule of 10 contact tree – develop personal rapport • E • A • R

  5. Retention • CLEAR • Committee (not GK alone) • Listen • Entertain • Balance of fun and work • Variety of programs and events • Lecturer Program • A • R

  6. Retention • CLEAR • Committee (not GK alone) • Listen • Entertain • Active Membership • Sponsor, mentor, and 60-day follow-up • Members visible in church and community • Advancement wall chart (shared ownership) • R

  7. Retention • CLEAR • Committee (not GK alone) • Listen • Entertain • Active Membership • Resources • Degree ceremonies • Fraternal Benefits presentations • Council-level training (officers & programs) • History of the Order

  8. Retention Process & Form-1845 • Goal is retention of practical Catholic men in the Order • Retention Worksheet favors members over bureaucracy • Form-1845, Notice of Intent to Suspend

  9. Retention Worksheet • Complete top portion of the form • Financial Secretary can assist Retention Chair with this portion • Fraternal Benefits Advisor can assist with this portion • Retention Team members manage the process

  10. Retention Worksheet • Difficulties completing current information? • When was last contact with member? • Are you certain member is aware of delinquent dues? • Does member feel like an important Knight in the council? • How do I find him? • Proposer – look at original Form-100 (contact previous council) • Local records – KofC Insurance, Parish, Schools • Online search – emails, Google, Social Media

  11. Retention Worksheet • Record of first contact • Ask proposer, parishioner, workmate, or friend to contact the member • Direct contact (face-to-face or telephone) • Fraternal message of caring (health of member & family, work, etc.) • LISTEN (why isn’t member active with council?) • Is member still a practical Catholic? • What would it take to bring him back to the Knights? • How can the Knights help him and his family? • Would member participate in council program for relief of dues?

  12. Retention Worksheet • Record of second contact • Identify good fit for next contact (chair of member’s program, …) • Direct contact (face-to-face or telephone) • Fraternal message of caring (health of member & family, work, etc.) • LISTEN (why isn’t member active with council?) • Build on message of first contact • Demonstrate that council members are listening & care • Respond to first contact concerns

  13. Retention Worksheet • Record of third contact • Retention Chair, Membership Chair, GK, DGK • Direct contact (face-to-face or telephone) • Fraternal message of caring (health of member & family, work, etc.) • LISTEN (why isn’t member active with council?) • Build on message of earlier contacts • Demonstrate that council members are listening & care • Respond to member’s concerns

  14. Retention Worksheet • Admin record • FS can help with this portion of the worksheet • Record data • Submit copy of Retention Worksheet with Form-1845

  15. Retention Worksheet • Opportunity • Retain a practical Catholic in the Order • Renew and establish fraternal bonds • Understand why individual members are not active Listen & Learn Throughout Retention Process

  16. Retention Summary • Communications/rapport before issues • Active Retention Committee • Stay upbeat – KofC is a good story! • CLEAR • Committee (not GK alone) • Listen • Entertain • Active Membership • Resources

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