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General Quality Awareness

General Quality Awareness. Presented by Dr. S CHAKRABORTY Website: www.quality-pathshala.com. Participant Introduction. Code of conduct. The participants are expected to be punctual The participants are expected to attend every session

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General Quality Awareness

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  1. General Quality Awareness Presented by Dr. S CHAKRABORTY Website: www.quality-pathshala.com

  2. Participant Introduction Institute of Applied Quality Management

  3. Code of conduct • The participants are expected to be punctual • The participants are expected to attend every session • The use of cell/mobile phone should be avoided, it should be in silent/vibration mode • A harmonious and cordial ambiance is necessary for the program, the participants are expected to show their team spirit Institute of Applied Quality Management

  4. Training objectives • Understand the requirement of ISO 15189 2012 • Need not to be a scientific and Technical expert but quality orientation in laboratory is necessary • Participant in this program not only implement quality system in their field of work but also bring help in laboratory accreditation process and transition of Quality system from ISO 15189 2007 to 2012 • All successful participant will be qualified as internal auditor in the laboratory (for 4 days course) Institute of Applied Quality Management

  5. Course methodology • Faculty will explain the standard requirement • Internal issue discussion in the training program should be avoided • Faculty will present various case study, participants shall study and solve those • Case study not only will evaluate the participant performance but also will work as model and guideline for implementing the standard Institute of Applied Quality Management

  6. What is Quality in Laboratory • The characteristics of Laboratory services that bear on its ability to satisfy stated or implied needs of the user of laboratory services (Doctor, Nurse, Patient and corporate customer) Institute of Applied Quality Management

  7. Quality (contd) Institute of Applied Quality Management

  8. What is Customer Delight Institute of Applied Quality Management

  9. Stages of Quality - Hierarchy Quality management Quality system Quality assurance Quality control Institute of Applied Quality Management

  10. Quality Control • Operational techniques and activities used to fulfill requirements for quality (ISO) • Internal quality control (IQC) – set of procedures for continuously assessing laboratory work and the emergent results; immediate effect, should actually control release of results (WHO, 1981) Institute of Applied Quality Management

  11. Quality Assurance • A Systematic process approach to ensure the quality in every input and output area. • .WHO definition : Right results, at the right time, on the right specimen, from the right patient with the result interpretation based on correct reference data and at the right price Institute of Applied Quality Management

  12. Institute of Applied Quality Management

  13. Quality system Organizational structure, resources, processes and procedures needed to implement quality management (ISO, NCCLS) Institute of Applied Quality Management

  14. Quality system (contd) Institute of Applied Quality Management

  15. Quality Management • All activities of the overall management function that determine quality policy objectives, implement them by means such as quality planning, quality control, quality assurance, and quality improvement within the system (NCCLS) • Quality Management Standard for laboratory Accreditation is ISO 15189 2012 Institute of Applied Quality Management

  16. What is accreditation in Laboratory • Evaluation of Technical competency by a 3 rd party based on established criteria or standard • Laboratory is Accredited means laboratory is technically competent to carry out the test. • Accreditation is given based on evaluation of Man. Machine, Materials , Process Control and Quality control in Test. Institute of Applied Quality Management

  17. Accreditation andCertification difference Institute of Applied Quality Management

  18. Why laboratory Accreditation laboratory Accreditation is the only tool to convey internal and external customer that laboratory is technically competent to carry out the test Institute of Applied Quality Management

  19. International Scenario ILAC-International Laboratory Accreditation Co-operation EAL-European Accreditation for laboratories APLAC-Asia Pacific Laboratory Accreditation co-operation laboratory HKAS SAC-SINGLAS Institute of Applied Quality Management

  20. laboratory Global recognition laboratory is the member of ILAC and APLAC laboratory accredited test report is accepted globally among ILAC member countries Institute of Applied Quality Management

  21. Thank you Institute of Applied Quality Management, KolkataPhone: +919830051583 Website : www.quality-pathshala.com E.Mail : director@iaqmconsultannts.com

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