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Revisiting the resistance-commitment paradigm. Ron Koller ( ChangeStudy.com ) Consultant & ABD from Capella U. Current Change Evaluation Tools. Before the Change. During the Change. After the Change. Readiness Assessment. Compliance Audit. Managers Like Simple.
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Revisiting the resistance-commitment paradigm Ron Koller (ChangeStudy.com) Consultant & ABD from Capella U
Current Change Evaluation Tools Before the Change During the Change After the Change Readiness Assessment Compliance Audit
Managers Like Simple For a strategic change, my people will either … Resist or Commit
Empirical Research Behavioral Support for Change Scale Herscovitch & Meyer (2002)
Confession Time Can’t survive without a 2 x 2 model
Questioning Linearity Minimize Resistance (right?)
Commitment as Nonlinear Morin et al. (2013)
Questioning Value Lens Bovey & Hede (2001)
Inquiry Questions • Are R2C and C2C separate or integrated? • Will a nonlinear model fit an integrated R2C-C2C concept? • Can we examine with a lesser value lens?
Research As The Driver Positive Deviance Divergence Ownership Restraint Resistance Resistance Commitment Commitment Aggressive Passive Obedience Over- commitment
Empirical-Theory If I can’t test the theory I’m describing, then all I’ve really done is a nice literature review. -- Megan Gerhardt (paraphrasing) on JLOS submissions
Quantify (less values lens) “Quantitative research involves looking at amounts, or quantities, of one or more variables of interest” Counting Leedy & Ormrod(2010), p. 94
What Can You Count? Objective Measures (high-low) Subjective Measures (good-bad)
Questions • Are R2C and C2C separate or integrated? • Will a nonlinear model fit an integrated R2C-C2C concept? • Can we examine with a lesser value lens?
Non-evaluative constructs Energy Compliance To what degree are you complying with the standard? Longer-term (v. Cialdinis-t) Encompasses constructive and destructive deviance (Jetten, 2013; Pratt, 2013) High Low High Low How much energy do you have for this change? (intensity/magnitude) Optimize versus maximize Researchers: Bruch et al. (2013), Welbourne et al.
Implementation Snapshots NOT Actual Data Hypothesis illustration
And lastly … • Looking for 1 organization (500+) implementing a strategic change in the fall of ‘13 or Jan of ‘14 to run the 19 question valid assessment for the dissertation (all but IRB stamped). • Looking for multiple organizations to participate in the development of the energy and compliance scales. • Please email your thoughts/feedback to me at Ron@ChangeStudy.com or see more information at www.ChangeStudy.com.
Binary Lens Breathing in Breathing out Choose one!