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Benchmarking the inefficiency of hospital processes before and after EPR implementation

Benchmarking the inefficiency of hospital processes before and after EPR implementation Anssi Mikola C-Quest Partners Ltd. OUTLINE. OUTLINE. Background of the study – engagement ! Methodology Results - comparison. BACKGROUND OF THE STUDY. BACKGROUND. Aiming to measure whether e-health

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Benchmarking the inefficiency of hospital processes before and after EPR implementation

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  1. Benchmarking the inefficiency of hospital processes before and after EPR implementation Anssi Mikola C-Quest Partners Ltd

  2. OUTLINE OUTLINE • Background of the study – engagement ! • Methodology • Results - comparison

  3. BACKGROUND OF THE STUDY BACKGROUND Aiming to measure whether e-health actually brings benefits Focusing on the unnecessary tasks Partly funded by the Finnish Ministry for Industry and Trade and the Welsh Assembly

  4. METHODOLOGY AND CHOICE OF FACILITIES Charing Cross and Joensuu hospitals District hospitals, About 1500 employees, Respiratory departments Gwent, Respiratory department for a benchmark + diabetes Sample: Joensuu: 51 h during 8 days, 3 different doctors + nurse + secretary Charing Cross: 45 h during 6 days, HO, SHO, SpR, Consultant Gwent: 62 h during 14 days, HO, SHO, SpR, Consultant, Ward Clerk Interviews Time and motion by the second => One week snapshot

  5. How Do Doctors Spend Their Time ?

  6. Where is the difference ? Deletion of parts of the process

  7. Where is the difference ? Reduction in parts of the process

  8. WHAT DOES A HOUSE OFFICER DO ? Filling forms and and copying test results by hand 27 % Direct patient care 24 %. Education ? During ward round 10 % Searching for patient records 8 % Walking 8 % Other 23 % - Lunch breaks, bleeping… After six years of University the HO spends a third of her working hours as a secretary and a porter. That is almost double the time she actually spends with the patients Source: C-Quest field study analysis 6/2003

  9. Why you may want to know how time is spent in your oganization ? • Engagement • EPR Specification • Process re-engineering

  10. Contact www.c-quest.com Anssi Mikola Mobile: +44 79 807 280 09 Email: anssi.mikola@c-quest.com

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