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PRINTER SERVICE OPTIONS

PRINTER SERVICE OPTIONS. Option 1: Per-incident repairs . No agreements or contracts Fixed labor rate plus price of parts No priority – standard service queue –first come, first served Pay-As-You-Go $50 On-site surcharge for repairs performed at Customer site.

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PRINTER SERVICE OPTIONS

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  1. PRINTER SERVICE OPTIONS

  2. Option 1: Per-incident repairs • No agreements or contracts • Fixed labor rate plus price of parts • No priority – standard service queue –first come, first served • Pay-As-You-Go • $50 On-site surcharge for repairs performed at Customer site

  3. Option 2: Call-directed Service Agreement • Highest Service Priority • Purchase a bundle of service calls to be used on any HP or Dell Laser Printer • Unlimited Parts & Labor • Preferred Access to Local Stocking of Printer Parts • Enables repair budgeting • No On-Site Fees • Unused Service Calls used for Printer PMs

  4. Call-Directed Service Pricing Tiers

  5. Option 3: Equipment-directed Agreement • Pre-payment of service agreement fee • Unlimited Parts & Labor • Facilitates Printer Repair Budgeting • Priority Service • Access to Local Stocking of Printer Parts • No On-Site Service Fees • Ideal for high-volume, mission-critical printers

  6. Printer Service Option Features Comparison Matrix

  7. How do I subscribe to a service agreement? • Send an E-mail to Denise Mattox at dmattox@uga.edu • Denise will send an application for the Call-directed and Equipment-directed Service Agreement via E-mail. • Denise will send a quotation in response to the completed application. • A pre-agreement printer examination will be conducted for Equipment-directed plans

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