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Chapter Ten

Chapter Ten. Organizational Culture and Ethical Values. Levels of Corporate Culture. Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings. Underlying Values, Assumptions, Beliefs, Attitudes, Feelings.

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Chapter Ten

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  1. Chapter Ten Organizational Culture and Ethical Values

  2. Levels of Corporate Culture Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings Underlying Values, Assumptions, Beliefs, Attitudes, Feelings

  3. A Typology of Organizational Rites and Their Social Consequences Source: Adapted from Harrison M. Trice and Janice M. Beyer, “Studying Organizational Cultures through Rites and Ceremonials,” Academy of Management Review 9 (1984), 653-659. Used with permission.

  4. Board of Directors Store Mgrs, Buyers, Merch Mgrs Dept Managers Sales & Sales Support Organizational Chart for Nordstrom Customers

  5. Relationship of Environment and Strategy to Corporate Culture Needs of the Environment Flexibility Stability External Adaptability Culture Mission Culture Strategic Focus Clan Culture Bureaucratic Culture Internal Sources: Based on Daniel R. Denison and Aneil K. Mishra, “Toward a Theory of Organizational Culture and Effectiveness,” Organization Science 6, no. 2 (March-April 1995): 204-23; R. Hooijberg and F. Petrock, “On Culture Change: Using the Company Values Framework to Help Leaders Execute a Transformational Study,” Human Resource Management 32 (1993): 29-50; and R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes And Competing Demands of High Performance (San Francisco: Jossey-Bass, 1988).

  6. Organizational Design and Culture • Adaptability Culture • Mission Culture • Clan Culture • Bureaucratic Culture • Culture Strength and Organizational Subcultures

  7. Sources of Ethical Values in Organizations • Personal Ethics • Organizational Culture • Organizational Systems • External Stakeholders

  8. Forces That Shape Managerial Ethics Personal Ethics Organizational Culture Beliefs and Values Moral Development Ethical Framework Rituals, Ceremonies Stories, Heroes Language, Slogans Symbols Founder, History Is Decision or Behavior Ethical and Socially Responsible? Organizational Systems External Stakeholders Structure Policies, Rules Code of Ethics Reward System Selection, Training Government Regulations Customers Special Interest Groups Global Market Forces

  9. Formal Structure and Systems • Disclosure Mechanisms • Code of Ethics • Training programs

  10. Shop ‘Til You Drop Workbook Activity

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