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More than simply ‘demand’

More than simply ‘demand’. The use of community score cards for public services, Malawi. Leni Wild – Research Fellow Daniel Harris – Research Officer. 16 January 2012. Community Score Cards Programme. P ilot operating in eight districts spread across the three main regions of Malawi

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More than simply ‘demand’

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  1. More than simply ‘demand’ The use of community score cards for public services, Malawi Leni Wild – Research Fellow Daniel Harris – Research Officer 16 January 2012

  2. Community Score Cards Programme • Pilot operating in eight districts spread across the three main regions of Malawi • Led by Plan Malawi, with Action Aid Malawi and the Council for Non-Governmental Organisations in Malawi • Implemented by locally-based CSOs • Theory of change based on citizen demand, provision of information and action by duty-bearers (service providers and district officials)

  3. Understanding CBMP impact • Some concrete examples of change… • Construction of teacher housing, Mulanje and Kasungu Districts • Changes in FISP market management in Kasungu District …but not necessarily driven by the citizen-led /rights/duty-bearers model (different kinds of change)

  4. Multiple channels to service delivery improvements

  5. More than just demand? • Community scorecards have the potential to result in improved service delivery • But framing them only as mechanisms to strengthen voice and demand sells these initiatives short • Also need to consider: - Recognition of shared responsibilities - Working with institutions and actors which have influence on the ground (traditional chiefs) - The use of implementers effective as brokers or facilitators

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