Group 5 Versatile Solutions Advanced Human Computer Interaction Jane Jakeman Dorian Marinov

1. 1 Automated airport check-in system Group 5 Versatile Solutions Advanced Human Computer Interaction Jane Jakeman Dorian Marinov Besart Sopjani Scott Thomas

2. Introduction 2 • Interface for self check-in • For use at airports throughout the UK • by all carriers • Using HCI principles to address • globalisation • user-centered design • Creating • a one-stop solution

3. 3 Information gathering • Observation at LHR - T5 • only hand baggage to complete process • extra baggage process • no voice commands to aid user • Interviews with staff and passengers • no facility for main baggage • Accessibility not fully addressed • would like more privacy • would like a worktop area • staff provide • general customer service

4. Identifying our users 4 • Families • with children • several bags • pushchairs • Groups of travellers • small and large groups • Frequent Flyers • travelling alone • business travel Within these groups will be people with Accessibility issues

5. Identifying our users 5 • Accessibility issues • wheelchair-users • vision deficiencies • partially sighted • blind • hearing impairment • partial hearing impairment • total hearing impairment • mobility • general mobility issues • ie. older people may need to be seated • specific mobility issues • learning difficulties

6. Summary of Design Needs 6 • Catering for multi-national travellers • speaking different languages • within the user groups identified • providing Accessibility solutions within those groups • Use of HCI techniques for: • layout of the airport terminal • ergonomics of the hardware • design of the interface

7. The Airport Terminal Design 7

8. 8 Layout of the Terminal

9. 9 Layout of the Terminal • Ergonomics • directional guide • steers users toward kiosks • overhead sign • arrows indicate direction • structure either side of sign directs users toward kiosks • attracts immediate attention reducing user evaluation time • kiosks • in immediate line of vision • use by observation • secondary facilities • situated in the periphery • out of the immediate line of vision • kiosks remain main focus

10. 10 5 Automated Baggage Handling Information Gathering

11. Kiosk 11 • Prototype • touch screen • child-safe • curved edges • maintenance requirement reduced • aesthetically appealing • practical design feature • interchangeable hardware • ability to upgrade hardware • work surface fits around kiosk

12. The Ergonomics of the Hardware 12

13. Kiosk 13 • Wheelchair-user kiosk • height reduction • screen angle at 90º • flexibility for: • work surface installation • relocation of baggage size restrictors • moving closer to baggage weighing scale and conveyor belt • creating wheelchair turning circle space

14. Vision impairment 14 • Refreshable Braille display • 40, 80, 120 cells • Dual functionality • read and write • buttons • pressing the selected cells will create an interaction behaviour identical to a button press • Sound • audio instructions

15. Visual aids 15 • Speech Browser • Users • partially blind • completely blind • learning difficulties • Used with other technology • Refreshable Braille displays

16. The Design of the Interface 16

17. Touch Screen 17 • Screen size • allows for space around the screen • designed for minimum 1024 x 768 pixels basis • vector graphics accommodate larger screen display • Navigation • buttons for the user to control process • progress bar provides constant landmark • screen displays only what is needed at that stage

18. 18 Interface Welcome screen

19. 19 Interface Select language • Includes: • heading • text hint • progress bar • 7 chunks • existing knowledge • colour red • go back – ‘stop’ • colour green • go forward – ‘go’ • image of World • depicts language • language choice in native language

20. 20 Passport check • Passport Check • Scan • Check date – expires within 6 months • Yes – abort check-in for non-Domestic flight • No – continue • check passport details • Against database • Visa Check • Check whether visa is applicable for country flight • Yes – request visa confirmation from customer • No – abort • Yes - continue • No – continue

21. 21 Interface Enter flight number • Displays: • progress bar • landmarking • button colour changes to red • attracting attention • simulated Qwerty keyboard options for user • enter flight number, then confirm • delete • go back • select language on progress bar

22. User Profiles 22 • Late Traveller • System to alert traveller to the time issue • System will not process the check-in • Alternative Flights Offered • Payment Facility Available • Check-in can then proceed (subject to flight time) • No Alternative Flight Accepted • Assistance will arrive via Customer Services Agent

23. 23 Interface Enter booking number • Shows: • progress bar • landmarking • text asking to type in booking number • text field to show the letters/numbers typed in • Qwerty Keyboard provided

24. 24 Interface Choose booking or credit card number • The booking screen includes: • text asking instructions • user to select one of the following • if credit card number selected • green radio button indicates that is selected • this example • depicts credit card number selected

25. 25 Interface Provide confirmation details • screen requests: • user input credit card number • number key pad • similar to cashpoint • use of existing knowledge • Delete option • close proximity to keypad • similar colour • similar border • similar style

26. 26 Interface Displays passengers in your group • Clear instructions • remaining group passengers to book in are shown • YES and NO buttons to answer • ‘confirm’ to proceed

27. 27 Interface Display of further group information • Screen then adds information: • shows names of who has already booked in for the flight • a green tick to show that they are checked in • YES/NO showing those need to book in

28. 28 Interface Ticket details • Displays: • names with: • flight number • date/time • status • And a tick showing those already checked in • relevant help options • reprint ticket • call customer services

29. User Profiles 29 • Family of four – 2 adults, 2 children • wish to be seated together • book in all together • one person can check-in all of the family • with their credit card as reference & flight number • with their one booking number as reference & flight number • passport scan will alleviate security issue

30. Domestic Traveller check 30 • Domestic Traveller • Hand luggage only • ID Choice Offered • Fingerprint option • Photograph to be taken • Otherwise Passport is required • More than 1 bag • Passport required • Possible additional charge

31. 31 Interface Seating screen • seating screen includes: • blue button showing name • seating plan labelled • seat location in red • ability to change seat • Scrollable seating plan on the right

32. 32 Interface Seating screen • seating screen then changes to show: • names of the other travellers • updated seat colour coding • seating hints • ability to change seats again

33. 33 Check-in security questions • Baggage Security Questions • Did you pack your baggage yourself? • Yes – continue • No – call for assistance made automatically by the system • Are you carrying goods for other people? • No – continue • If yes • Do you wish to remove the goods? • Yes – continue • No - call for assistance made automatically by the system

34. 34 Interface Security Questions • The security screen includes: • two security questions • legal requirement • radio buttons to select • creating continuity and existing knowledge as radio buttons used in previous screen

35. 35 Interface Baggage screen • The baggage screen includes: • text asking user to select one of the following baggage options • dark blue means selected

36. Baggage 36 • Deals with multiple baggage issues • restricts size and shape • weighs baggage on dual purpose conveyor belt • if overweight • user may remove items from baggage to reduce weight • baggage weighed again • user pays by credit card • if payment refused • option again to unpack • if refuses to unpack, system aborts • RFID label printed • user attaches RFID label to suitcase • process repeated for further luggage

37. 37 Interface Baggage screen • The baggage screen includes: • animation showing the user how to place bags on the scales

38. 38 Interface Baggage screen • The baggage screen includes: • option to pay if baggage is overweight • radio buttons for selection

39. 39 Interface Baggage screen • The baggage screen includes: • text asking user to use credit card • images of type of credit cards are accepted • system will then take user to next screen

40. 40 Interface Baggage screen • The baggage screen includes: • text asking user to enter pin code • same numeric key pad with delete button

41. 41 Interface Baggage screen • The baggage screen includes: • option to pay • user selects ‘no’ • system gives another option

42. 42 Interface Baggage screen • The baggage screen includes: • option to reduce weight • option to call for assistance

43. 43 Interface Time out • The time out screen includes: • system design prompts a time out message • Option 1 • more time • Option 2 • call assistance

44. 44 Interface Boarding pass screen • The boarding pass screen includes: • table one shows the user their flight details • table two shows where they are sitting on the first flight • seat change facility

45. 45 Interface Boarding pass screen • Displays: • first flight and second flight • table two shows where they are sitting on the first flight and second flight • seat change facility

46. 46 Interface Final screen • Displays: • boarding pass printed • progress bar cleared • system reverts to welcome screen

47. Summary 47 • User-centred interface • pale blue screen • will not distract users away from main subject • progress bar to provide landmark • progress displayed in 7 ‘chunks’ • highlighted progress bar button in red to attract attention • simple streamlined design • provides continual feedback to user • more than one way to carry out an interaction • for example - to navigate, user may press: • back button • progress bar • by selecting the relevant ‘chunk’ that they want

48. Conclusion 48 • Globalised solution • caters for multi-national travellers • travelling to all destinations • National solution • utilise at any UK airport • carrier airline branding ability • User solution • user-centered design • Client solution • complete check-in system • one-stop transaction