InjuriesBoard.ie

1. Presentation to Oireachtas Committee Members Joint Committee on Jobs, Enterprise & Innovation 1st April 2014 InjuriesBoard.ie Patricia Byron Chief Executive

2. Context • Injuries Board (PIAB) established 10 years ago • Many years in the making (JOC Report 1986, Deloitte & Touche Report 1996, MIAB Report 2002) • Cross party political support • Function – Quasi-Judicial, Delivery of Personal Injury Awards • Mandate – lower handling costs, faster timelines, same level of awards • Remove cases from costly litigation – key driver of the cost of insurance • Remit: Motor, Public & Work Place PI Claims

3. Results to date – key indicators • Over 70,000 awards made to date • Over €1.5 billion assessed in compensation • Highest Award to date - €1million • Timelines – 7.3 months versus 3 years • Consistency of awards – Book of Quantum • Savings • €500m direct * • €500m indirect from settlements * • Total €1 billion * • Delivery costs – < 8.0% (Litigation 2004: 46% 2013: 58%) * based on current litigation costs of 58%

4. External/Societal Impact • Deliver same award levels – no court, faster and more effective system • Reduced Respondent fee to lowest ever level – flat €600 per case • Reduction in Court cases, less demand on Courts Service • Focus on early return to work/rehabilitation • Less strain on medical services – more efficient reporting • Proper investigation of cases in defined timelines • Direct service available • Car Insurance costs down 40% in real terms since end 2002 • Injury claims drive cost of motor insurance premiums • Injury claims impact all insurance costs which impact cost of all Goods and Services in the County

5. Reform Initiatives Done • Repayment of accident related State Salaries – directive prepared by Department of Public Reform & Expenditure • Repayment of accident related welfare benefits (Department of Social Protection) – amendment to legislation to allow for recovery of benefits • Framework Agreement for Business Process Support Services Pending • Tender with Gardai for GP Services/reports • Tender/Framework for other Medical Consultants services/reports • Repayment of accident related hospital charges • Medical Negligence & Range of Redress Schemes • Potential for significant savings on several fronts • Non-adversarial resolution the way forward, not costly, lengthy, adversarial model

6. Delivery for the Citizen & Society (1) • Lower insurance premiums • No requirement for adversarial system/Court • Book of Quantum ensures predictability & consistency • Public Interest comments – claims farming, insurance premium increases • Publication of data/research into nature & causation of accidents/injuries – key driver for those involved in accident prevention

7. Delivering for the Citizen & Society (2) • Opening hours 8 am – 8 pm; 24/7 – via website • No need for 3rd party representation – adds time/cost • Range of contact methods including web chat, call back, social media • Very high customer satisfaction ratings • E-services – on-line application form, electronic correspondence • Plain language website with FAQ’s and case studies • Smartphone app • 2014 - Development of IT portals - End to end online services

8. How achieved/organisational capability • IB model now adopted across Public Service • Identified core/non-core workflows • In-house/out-house model i.e. outsourcing • Offers scalability, flexibility, capacity, keeps fixed overheads to a minimum • Specific capability in managing outsourced provider • Self-funding model including mark to market pension funding by agency i.e. No exchequer funding

9. Potential Reform Initiatives • All redress schemes to default to non-adversarial model i.e. faster, cheaper for Exchequer, and more citizen centric • Insurance – drive transparency and availability of key data from all insurers i.e. dynamic monitoring of premium movements

10. Thank you for listening www.injuriesboard.ie