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Sales Engineer, APAC

Sales Engineer, APAC. Presented by: Geoffrey King ● Sales Engineer ● 4 th February 2009. How we can work together. Agenda. A little bit about me What is a Sales Engineer? Support Offered (...And Not Offered) How to Ask for Help. Introduction to Geoffrey King.

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Sales Engineer, APAC

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  1. Sales Engineer, APAC Presented by: Geoffrey King ● Sales Engineer ● 4th February 2009 How we can work together

  2. Agenda • A little bit about me • What is a Sales Engineer? • Support Offered (...And Not Offered) • How to Ask for Help

  3. Introduction to Geoffrey King Graduated with honours at Sydney University in Bachelor of Engineering – eCommerce. Can bench press around 20KG (Total) First job: Ice Cream Transporter, Sedexo Last Job: Online Production Manager , MRN Enjoy long walks on the beach Enjoys long runs/swims/riding on beach/grass/roads/footpaths • Enjoy long walks on the beach Geoffrey Winning London Marathon

  4. What is a Sales Engineer? As products continue to evolve and become more technically and/or functionally complex... Sales Engineer: The role serves to bridge the gap between sales acumen and engineering expertise Geoffrey

  5. Support Offered by a Sales Engineer?

  6. What a Sales Engineer (SE) Is Not?

  7. How to Ask for Help Please feel free to call or email me for any help or advice. I am a resource for the Sales Management team. For complicated issues I much prefer a detailed email from you with an outline of the issue. By sending me an email you give me a chance to conduct research and respond in detail. If you have contacted somebody else for help on the same matter or submitted a CRM case please let me know so we can avoid doubling-up on work. If the request includes a custom project, custom report or product feature request it is important to include a business case. I need to understand why it is important and the potential opportunity costs to your business.

  8. Recent Work I Have Been Involved In Omniture Integrations Custom Report Specification and Project Management with Professional Services. Alpha / Beta product management New product rollouts, training and ongoing management (for example CC4S, CC4M and Smart Versioning) Process Innovation; CRM – Custom Sales Report looking at large campaigns Campaign Tracking – eTrack, WebTrends

  9. Thank you

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