Jari Wilén Emergency Response Center Administration

1. EMERGENCY RESPONSE SYSTEM IN FINLAND VIRVE PUBLIC AUTHORITY NETWORK Jari Wilén Emergency Response Center Administration

2. EMERGENCY RESPONSE CENTRES The Emergency Response Centre Administration is an esteemed, progressive and efficient team of top performers. • Unique operating model • Urgent emergency calls for police, rescue, social and health services • Professionally skilled and ability to co-operate effectively • Good team spirit and highly motivated staff • Same person takes the emergency calls and makes the alarms

3. The Emergency Response Centre Administration has its own uniform Uniform

4. ERC Duties

5. Operational Model • The same operator receives the emergency call, evaluates the risk and alerts the quickest and most appropriate unit or units • The incident is transferred to incident monitoring, managed by one or several operators

6. The Calltaking dispatcher alarms units

7. Data flow in the ERCs Record for Rescue Services Records of the Health Records of the social affairs Personnel data record, Police Fully authorised Dispatchers Field unit of the Police Field unit of the Rescue Services Social services Ambulance services

8. Emergency Response Centre in Central-Finland (ERC) -POLICE -FIRE AND RESCUE -HEALTH CARE -SOCIAL

9. Emergency Call Handling ACCIDENT Fixed line and mobile phone network Reception of emergency call Fire alarm systems Alarm devices Emergency phones Public authority assistance * Fire services * Police services * Ambulance services * Social services, crisis response services Risk assessment Alerting units Public authority network (VIRVE) (DARC-pager) Register queries Support activities Occupational safety Preventive measures

10. Customers • In need of help or under threat: • people • the environment • national heritage sites • Property • Public authorities responsible for safety: • rescue services • police services • social services • health services

11. Different Field Operations

12. ERCs • There will be a total of 15 ERCs by 2006 • ERC of Helsinki – Helsinki 2006 • ERC of West Uusimaa – Lohja 2005 • ERC of East and Central Uusimaa – Kerava 2005 • ERC of South-West Finland – Turku 2004 • ERC of Satakunta – Pori 2003 • ERC of Häme – Hämeenlinna 2004 • ERC of Pirkanmaa – Tampere 2004 • ERC of South-East Finland – Kouvola 2002 • ERC of South Savo – Mikkeli 2003 • ERC of Ostrobothnia – Vaasa 2002 • ERC of Central Finland – Jyväskylä 2001 • ERC of North Savo – Kuopio 2003 • ERC of North Ostrobothnia and Kainuu – Oulu 2005 • ERC of Lapland – Rovaniemi 2002 • ERC of North Karelia – Joensuu 2001

13. Helsinki VIRVE • Multi-agency network with 30,000 users • 15 switches • More than 1,200 base stations

14. In use today, nationwide • Network roll-out completed, fully on schedule • Full nationwide coverage, full seamless nationwide functionality, for example nationwide group calls • Meets Schengen requirements • Seamless integration with nationwide emergency response center network • Co-operation with the Estonian marine border guard

15. Joint network enhances effectivity • The purpose of the VIRVE network is to boost the capability of public safety authorities to perform their specific tasks successfully in any situation. • The aim of the project was to create an efficient and comprehensive radio network for use by the Finnish public safety authorities that will serve all the different user groups and improve the operational capabilities of the authorities.

16. Traditionally - Government Agencies… have multiple systems owned by each organization Border guard Ambulance Traffic police Crime unit Fire Dept Military Rescue Rescue

17. Ambulance Co-operation through a shared multi-agency TETRA system Border guard Traffic police Crime unit TETRA Fire Dept Rescue Military

18. VIRVE answers the needs of all user organizations • Nationwide group calls have become a reality • Reliability and availability of service – complemented by base station fallback and DMO • Multi-agency cooperation, seamless cooperation • Savings and operational efficiency • Improved security and safety of officers

19. Contracts Awarded 12.97 -Technology -Vendor -Operation Shared network concept Pilot use Construction phase From plans to reality Operative use 1st Phase of Network completed 1998 1.11.1998 1.8.2001 Bidding 5.96-2.97 First nation wide group call 2002 RFQ Drafting phase Network Completed 2002 State Security Networks 2002 1992 1996 1998 2000 1994

20. VIRVE-administration Ministry of Transport and communications SecurityNetworks Group • State Security Network LTD • Operator • - Consession holder 100% Government

21. True multiagency operation today ~35.000 users from different organisations Others 3% Customs 4% Fire and rescue 20% Social and health services 30% Frontier Guard 8% Police 15% Defence Forces 20%

22. Key benefits of TETRA • Services to address the needs of mission-critical users • voice + data + dispatching • Meets the security needs ofpublic safety users • Combines two-way radio, mobile telephony, messaging and packet data in one system • Open standard, multi-vendor supply, certified interoperability

23. Is VIRVE fulfilling user expectations?

24. Contact Information EMERGENCY RESPONSE CENTRE ADMINISTRATION P.O. BOX 112 FIN-28131 PORI, FINLAND Tel. +358 (0)2 624 4800 (exchange) Fax +358 (0)2 624 4888 www.112.fi Official e-mail: hatakeskuslaitos@112.fi firstname.lastname@112.fi

25. Thank You • Jari Wilén • Supervisor, Public Authority Network • Emergency Response Centre Administration • jari.wilen@112.fi • www.112.fi