Supply Chain Academy Course Curriculums

1. Supply Chain Academy Course Curriculums • STRATEGIC CUSTOMER MANAGEMENT • Agility and Adaptability in the Supply Chain • Becoming a Customer Service Ambassador • Capturing the Perfect Order • Customer Centric Processes • Customer Service Policy Design & Implementation • Customer Service Policy: How It Is Structured and Used • Delivering Against Customer Needs • Developing Relationships With Your Customers • Innovation: Designing Breakthrough Ideas • Introduction to Customer Service Performance Measures • Introduction to Order to Cash • Introduction to Repacking • Introduction to Retailer Performance Measures • Introduction to the Customer Service Framework • Managing Collaborative Relationships • Managing Inventory in the Trade • On Shelf Availability • Pallet Management & Control • The Customer Focused Supply Chain • The Service Profit Chain • PLANNING • Allocation and Order Promising • Basic Techniques of Detailed Capacity Planning Process • Beyond Supply Chain Optimization to Enterprise Optimization • Desirable Characteristics of Material Planning Process • Detailed Capacity Planning Characteristics and Techniques • Detailed Scheduling and Planning Positioning • Information Used in Detailed Capacity Planning Process • Information Used in Material Planning Process • Maintaining the Validity of Material Plans • Math Review for Supply Chain Management • Measuring the Performance of Detailed Capacity Planning Process • Mechanics of Detailed Material Planning Process • Other Techniques of Detailed Capacity Planning Process • Prediction Market for Sales Forecasting • Successful Sales and Operations Planning • Supply Chain Planning: Demand Planning • Supply Chain Planning: Finding the Right Model • Supply Chain Planning: Integration • Supply Chain Planning: Introduction • Supply Chain Planning: Leading Practices • Supply Chain Planning: Production Planning • Supply Chain Planning: Supply Planning • Top-Down Versus Bottom-Up Approaches to Supply Chain Planning • Transportation Planning • Uses of Detailed Capacity Planning Process • TRANSPORTATION • Carrier Management • Collaborative Transportation Management • Fulfillment Fundamentals: Transportation • Fundamentals of Fulfillment • Information Technology for Transportation • Integrating Transportation Strategy with Supply Chain Strategy • Logistics in the Supply Chain • Logistics Strategies for Retailers • Overview of International Logistics: Managing Supply Chains in a Global Environment • Reasons for Logistics Outsourcing • Road Freight Transport • Selecting and Managing Transportation Providers • Symptoms of Poor Transportation Management • Transportation Activity Based Costing • Transportation Costing and Pricing I • Transportation Costing and Pricing II • Transportation Key Performance Indicators (KPIs) • Transportation Markets and Megatrends • Transportation Routing and Scheduling • Transportation Scorecarding and Carrier Evaluation • WAREHOUSING • A Model for Determining Total Warehousing Costs • Benchmarking Warehouse Operations • Developing & Retaining Logistics Personnel • Distribution Planning • Fulfillment Fundamentals: Warehousing • Holiday Season eFulfillment Study • Improving Distribution Center Performance • Inventory Management Simulation • Labor Scheduling • Reverse Logistics and Returns Management • Storage & Handling Equipment I • Storage & Handling Equipment II • Warehouse Design • Warehouse Operations • Warehousing Metrics • INVENTORY MANAGEMENT • Basic Inventory Concepts • Basic Retail Replenishment and Forecasting Statistics & Probability • Basics of Fulfillment • Calculating Safety Stock • Customer Segmentation and Service Level Differentiation • Design of Distribution Systems Simulation • Financial Implications of Inventory • Forecasting Simulation • Implications of RFID on Supply Chain Management • Introduction to Vendor Managed Inventory • Inventory Centralization in Multi-Echelon Distribution Systems • Inventory Management Metrics and Classification • Inventory Management Opportunity Assessment • Item Inventory Management • Lean Manufacturing & Kanban • Lot Sizing • Measuring Forecast Error & Variability • MRP & Dependent Demand • Nonstationary Inventory Models • Performance Measures for Inventory Systems • Physical Inventory Control • Replenishment – Order Quantity • Setting Service Levels in Multi-Echelon Distribution Networks • Stationary Inventory Models • Symptoms of Poor Inventory Management • MANUFACTURING • Assembly Process Design (APD) • Authorizing and Reporting Activities for Pull Systems • Authorizing and Reporting Activities for Push Systems • Capacity Management: Aggregate Planning, Flowline Analysis and Line Balancing • Capacity Management: Traditional Approaches • Capacity Management: Variability Issues in Flowline Analysis • Cellular Manufacturing • Change Management • Choices Affecting Operations Infrastructure • Choices Affecting Operations Structure • Collaborative New Product Development (CNPD) • Configuring and Integrating Design and Development Processes • Configuring and Integrating the Cost Management Processes • Controlling Resources • Developing a Manufacturing Strategy within the Corporate Strategy • Developing and Validating the Production Plan • Developing the Master Schedule • Emerging Concepts and the Supply Chain • Evaluating Performance of Production Operations • Evaluating Quality Management Processes • Execution and Control of Operations Concepts • Forecasting and Inventory in a Manufacturing Environment • Forecasting Demand • Implementing the Strategic Plan • Manufacturing Planning Systems • Master Planning of Resources Concepts • Master Scheduling Management Considerations • Master Scheduling Techniques • Measuring Master Scheduling Performance • Measuring Organizational Performance • Production Scheduling for Process Industries • Project Management • Quality, Waste, and Continuous Improvement • Recognizing and Processing Actual Demand • Relating Master Scheduling to the Environment • Sales and Operations Planning Concepts • Sales and Operations Planning Management Considerations • Sales and Operations Planning Process • Scheduling Production and Process Operations • Six Sigma Awareness 01: Introduction • Six Sigma Awareness 02: Statistical Basis • Six Sigma Awareness 03: Methodology: Organize and Define • Six Sigma Awareness 04: Methodology: Analyze and Improve • Six Sigma Awareness 05: Deployment • Six Sigma Awareness 06: Conclusion • Six Sigma Green Belt 01: Introduction • Six Sigma Green Belt 02: Fundamentals: Deployment • Six Sigma Green Belt 03: Fundamentals: Project Components • Six Sigma Green Belt 04: Define Phase: Overview • Six Sigma Green Belt 05: Define Phase: Project Selection • Six Sigma Green Belt 06: Define Phase: Metrics • Six Sigma Green Belt 07: Measure Phase: Overview • Six Sigma Green Belt 08: Measure Phase: Cause & Effect Analysis • Six Sigma Green Belt 09: Measure Phase: Failure Mode & Effects Analysis • Six Sigma Green Belt 10: Measure Phase: Basic Statistics • Six Sigma Green Belt 11: Measure Phase: Measurement Systems Analysis • Six Sigma Green Belt 12: Measure Phase: Data Collection • Six Sigma Green Belt 13: Measure Phase: Process Capability • Six Sigma Green Belt 14: Analyze Phase: OverviewSix Sigma Green Belt 15: Analyze Phase: Confidence IntervalsSix Sigma Green Belt 16: Analyze Phase: Hypothesis Testing: Overview • Six Sigma Green Belt 17: Analyze Phase: HT: MeansSix Sigma Green Belt 18: Analyze Phase: HT: Standard Deviation • Six Sigma Green Belt 19: Analyze Phase: HT: ProportionsSix Sigma Green Belt 20: Analyze Phase: HT: ChiSquare • Six Sigma Green Belt 21: Analyze Phase: Anova • Six Sigma Green Belt 22: Analyze Phase: Correlation & Regression • Six Sigma Green Belt 23: Analyze Phase: HT: ExercisesSix Sigma Green Belt 24: Improve PhaseSix Sigma Green Belt 25: Control Phase: OverviewSix Sigma Green Belt 26: Control Phase: Control Charts: Overview • Six Sigma Green Belt 27: Control Phase: Control Charts: Attribute Data • Six Sigma Green Belt 28: Control Phase: Control Charts: Variable Data • Six Sigma Green Belt 29: Control Phase: Control Charts: Exercises • Six Sigma Green Belt 30: Control Phase: Control Plans Classified - Internal use

2. Supply Chain Academy Course Curriculums • PROCUREMENT • Advanced MRO Management • Buying Nontraditional Services • Buying Services (Statement of Work) • Capability and Organization Risks • Contracting for Supply Professionals: Developing User Requirements and Specifications • Contracting for Supply Professionals: Elements of Contracts • Contracting for Supply Professionals: Types of Contracts • Contracting for Supply Professionals: Terms and Conditions • Contracting for Supply Professionals: Managing the Contract - Process and Roles • Contracting for Supply Professionals: Managing the Contract - Start Up Phase • Contracting for Supply Professionals: Managing the Contract - Supplier Performance Measurement • Contracting for Supply Professionals: Managing the Contract - On-going Contract Management • Cost Reduction Efforts • Cost/Price Minimization: Bid Analysis • Cost/Price Minimization: Contracting Types • Cost/Price Minimization: Cost Containment Tools • Cost/Price Minimization: Elements of Cost/Price Minimization • Cost/Price Minimization: Overview • Cost/Price Minimization: Supplier Cost Perspectives • Cost/Price Minimization: Supplier Pricing Perspectives • Cost/Price Minimization: Total Cost of Ownership • Cost/Price Minimization: Value Analysis/Value Engineering • Services Procurement Management: Cost/Price Relationships • Services Procurement Management: Development of the Statement of Work • Services Procurement Management: Developing the Request for Proposal (RFP) • Services Procurement Management: Planning and Negotiating for Service Level Agreements • Services Procurement Management: Services Procurement Contract Management Strategies and Tactics • Services Procurement Management: Supplier Performance Measurement • Special Industry Requirements for Procurement • Spend Analysis: Overview and Data Collection • Spend Analysis: Data Validation and Application • Standardization Methods • Summary Challenges: Conduct Industry Analysis • Summary Challenges: Profile Spend Categories • Supplier Relationship Management: Introduction • Supplier Relationship Management: Creating Value • Supplier Relationship Management: Global Environment and Marketplace Understanding • Supplier Relationship Management: Supplier and Process Segmentation • Supplier Relationship Management: Measurement Criteria • Techniques and Concepts for Supplier Partnerships • The Outsource Decision • Understanding Business Requirements for the Procurement Professional • Managing Legal Matters: Introduction to Procurement Law • Mastering Total Cost of Ownership (TCO) Team Success Part 1 • Mastering Total Cost of Ownership (TCO) Team Success Part 2 • Monitoring Supplier Performance • MRO Efficiencies • Negotiations: Introduction • Negotiations: Internal Negotiations • Negotiations: Planning • Negotiations: Developing Plans • Negotiations: Stakeholder, Team and Committee Group • Negotiations: Strategies and Tactics • Negotiations: Conducting Negotiations • Negotiations: Impact of Culture on Negotiations • Negotiations: Achieving the Results of the Negotiations • Optimum Quality: Managing and Measuring Supplier Quality • Optimum Quality: Overview • Optimum Quality: Quality Improvement Methods • Optimum Quality: Specifications and Supplier Certification • Optimum Quality: Supplier Site Visits • Planning and Preparing for Negotiations • Procurement & Sourcing in the Firm: Enhancing Business Financial Performance through Procurement and Sourcing • Procurement Concepts • Procurement Process • Procurement’s Role in Supply Chain Integration • Selling the Procurement Function to the Business • Services Procurement Management: Services Procurement Process Overview • Services Procurement Management: Planning and Documenting User Critical Success Factors • Developing and Managing Partner Relationships • Effective Supply: Evaluating Potential Suppliers • Effective Supply: Identifying Requirements • Effective Supply: Overview • Effective Supply: Sourcing • Effective Supply: Supplier Alliances and Partnerships • Effective Supply: Supplier Performance Measurement and Supplier Value-Add • Effective Supply: Supplier Selection • Efficient Supply Systems: Acquisition Methods • Efficient Supply Systems: Critical Record Systems • Efficient Supply Systems: Development of Effective RFXs • Efficient Supply Systems: eProcurement Opportunities • Efficient Supply Systems: Overview • Efficient Supply Systems: Post Award Contract Management • Efficient Supply Systems: Settlement and Close Out • Efficient Supply Systems: Supplier Measurement Systems • Efficient Supply Systems: Supply Transaction Cycle • Efficient Supply Systems: Supply Transaction Terminology • Establishing Relationships with Suppliers • Fact-Based Negotiations • Global Market Understanding – Advanced • Large-Scale Capital Procurement: Developing and Managing the Approach • Leading a Global Purchasing Organization Part 1 of 2 • Leading a Global Purchasing Organization Part 2 of 2 • Implementing Supplier Relationships to Support Operational Objectives • Introduction to Strategic Sourcing • Management of Procurement & Sourcing: Efficient Procurement Systems • Management of Procurement & Sourcing: Overview • COMMON FOUNDATION • A Perfect Order • Supply Chain Concepts & Processes • Basic Retail Replenishment and Forecasting Statistics & Probability • Customer Expectations and the Definition of Value • Financial Accounting: Types of Accounts & Basic Financial Statements • Financial Accounting: Event Analysis • Financial Accounting: Financial Statement Analysis • Financial Accounting: Cost Structure and Profitability Analysis • Financial Accounting: Analysis of Capital Investment • Financial Accounting: Case Study of Analysis of Cash Flows - Outsourcing • Financial Fundamentals • Fulfillment Fundamentals: Introduction • Fulfillment Fundamentals: Networks • Fulfillment Fundamentals: Outcomes • Incoterms • Introduction to Supply Chain • Introduction to Supply Chain - Basics • Introduction to Supply Chain - Pitfalls and Opportunities • Introduction to Supply Chain - Value Chain Case Study • Marketplace-Driven • Order Fulfillment Performance and Shareholder Value • SUSTAINABILITY • Climate Change: Causes & Solutions • Drivers of Corporate Sustainability • Greenhouse Gas Emissions Inventory: Accounting Fundamentals • Introduction to Sustainability: What is Sustainability? • Sustainability Metrics & Reporting • Sustainability Strategy & Action Planning • Water: This Century's Oil • Organization Fundamentals • Performance Measurement Basics • Physical Distribution Systems • Securing International Intermodal Supply Chains • Supply Chain Operations Strategy Framework • Technology Risks in the Supply Chain • LEADERSHIP • Information Distortion and Demand Management • Postponement and Design for Supply Chain Management • Strategic Issues • Supply Chain Leadership and Its Impact on Business Performance • Supply Chain Performance Measurements • What Is Integrated Supply Chain Management? • Change Management • Creating an Agile Supply Chain • Impact of Supply Chain Performance on Corporate Profitability: Part 2 of 2 • Impact of Supply Chain Performance on Shareholder Value: Part 1 of 2 • NEW PRODUCT DEVELOPMENT • Collaborative New Product Development (CNPD) • Innovation: Designing Breakthrough Ideas • SERVICE MANAGEMENET • Fundamentals of Service Management • Sales Order Management Overview • Service Parts Management Classified - Internal use