Operation Able Tenth Annual Think Tank

1. Operation AbleTenth Annual Think Tank Retaining Experienced Workers by John T. Hayden VP, Chief Learning Officer

2. Presentation Outline • Overview of Henry Ford Health System • Age Demographics of HFHS • Diversity Programs & Benefits • Diversity Education • Results

3. Henry Ford Health System • Founded in 1915 by Henry Ford • National leader in clinical quality and safety • Full continuum of care (primary outpatient care, inpatient care, home care, dialysis, hospice) • Henry Ford Hospital and Health Network • Henry Ford Medical Group (800 employed physician group practice) • Health Alliance Plan • Henry Ford Bi-County and Henry Ford Wyandotte Hospitals • Soon to be Henry Ford West Bloomfield Hospital (2008) • 17,000 employees

4. Age Demographics Total Employees Age Distribution Number % Workforce < 25 years 704 4.3 25-34 years 3,594 22.2% 35-44 year 4,353 6.9% 45-54 years 4,880 30.1% 55-64 years 2,312 14.3% > 65 years 364 2.2%

5. Programs Diversity Resource Guide Annual Diversity Celebration Diversity Education Careers for Life Center HFHS University Benefits Retiree Health Benefits Loan Forgiveness Programs Employee Referral Program Voluntary Benefits Employee Assistance Prog Volunteering at HFHS Wellness Programs Diversity Programs andBenefits for Experienced Workers

6. Diversity Education HFHS has a well developed Diversity Curriculum that is available to all employees. Generational diversity (age differences) is addressed in the curriculum. • A Peacock in the Land of Penguins • We Need to M.E.E.T. • Just be F.A.I.R • M.E.E.T. on Common Ground

7. Results • Total HFHS employee turnover for 2005 was 14.5% • Total turnover for employees with service of 21 - 30 years = 2.6%; 31 – 40 years = 1.4%; and 41+ years = .3%…Grand total of 4.3% • Employee Satisfaction Survey is conducted annually • 20% of longer service staff participated • Overall job satisfaction is viewed as “Strength” • 2005 AARP Award – “Top 50 Employers”