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Revenue E-services

Revenue E-services. Bernd Friedrich Consultant @ Human FIT. Criteria for successful E-government Projects. Value to citizens of the E-government project Improvement in tax administration efficiency Probability of project delivery within 18—24 months. Guatemala.

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Revenue E-services

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  1. Revenue E-services Bernd Friedrich Consultant @ HumanFIT

  2. Criteria for successfulE-government Projects • Value to citizens of the E-government project • Improvement in tax administration efficiency • Probability of project delivery within 18—24 months.

  3. Guatemala • Online tax filing and payment system since August 2001– BancaSAT • In December 2002, BancaSAT accounted for 84% of the tax revenues of the country • Significant reduction of the tax admministrations‘s transaction costs and improved service delivery • Involvement of the private sector in the initiative was key for the success and sustainability of the project.

  4. GuatemalaNew Approach • Tax returns are filed and payments are made through taxpayers‘ online banking web sites • Taxpayer selects the form appropriate for the tax to be paid and completes the form online • Bank immediately debits the taxpayers bank account • Taxpayer immediately receives confirmation that the transaction was completed successfully • Accountants can file on behalf on their clients after authorisation • Bank deployed conputers in their branches to allow individuals to file and pay online.

  5. GuatemalaImplementation Challenges • The commitment of all stakeholders, especially the tax administration management, commercial banks and taxpayers helped overcome all challenges • Stakeholders were consequently involved throughout the project • Approval of the new legal framwork for electronic filing needed to be obtained.

  6. GuatemalaBenefits and Costs • Value to citizens and businesses: • File and pay anytime, anywhere • Reduced transaction costs for businesses • Improvements in agency efficiency • Procedures in the revenue administration were streamlined • Spillover effects into other areas such as audit function or customs • Quick project delivery • Costs: USD 220

  7. GuatemalaLessons learned • Keep it well defined and focussed • Define a narrow and realistic scope • Build in quick wins to achieve stakeholders buy-in  deliver in stages if possible • Establish adequate legal framework • Prioritise quality of service • Partner with the private sector.

  8. Mauritius • Contributions Network Project (CNP) connects allmost all employers to all government tax department via a single point of contact • Return are filed, confirmation is done by the respective departments • Payments are made electronically through direct debit arrangement.

  9. MauritiusNew Approach • Employers can send a single electronic return for PAYE and VAT and make a single payment for both at the same time • Large employers can layer a front-end EDI software upon their own application software used for return preparation • CPN automatically generates an instruction to the employer‘s bank to effect a funds transfer to the government‘s accounts.

  10. MauritiusImplementation Challenges • Due to the complexity of the project, staged delivery of functions • Main challenge was the government‘s commitment to better services • Stakeholder participation • Changes to legislation • Design and development of the EDI interface.

  11. MauritiusBenefits and Costs • Front end software has extensive validation rules • Electronically submitted returns include a breakdown of PAYE by employee • Government staff for data entry can be re-deployed to more productive tasks • Improved clash flow for clients • Employers pay a connection fee of USD 70 per user and USD 1200 per connection.

  12. MauritiusLessons learned • Creation of a shared vision is indispensable to secure the full participation of all parties • Initial roll out was made for only 30 employers to minimise the risks • Operation and maintenance of the VAN is outsourced.

  13. Chile • Chile‘s Internal Taxation Service online system has won the Chilenean „Technology Innovation Award“ and an award for the best institution‘s web site from newspaper readers • After filing their return online, taxpayers receive an assessment within 12 hours.

  14. ChileNew Approach Staged delivery using Oracle‘s internet technology: • 1st phase: online information • 2nd phase: interactivity • 3rd phase: electronic filing.

  15. ChileImplementation Challenges • Biggest challenge was the creation of the technological platform that would streamline the tax-filing and information process while maintaining absolute stability • Security • Expansion of the system to meet project growth.

  16. ChileBenefits and Costs • Online taxpayers appraise the system as easier, faster, and more accurate than traditional paper-based services • Cost of collection has decreased while accuracy has increased • Human resources have been released from repetitive tasks to more investigative tasks such as reducing tax evasion and enforcement • Taxpayers got an extra 10 days to declare their taxes using the online system • Funds for refunds are released approx. One month earlier than paper-based claims.

  17. ChileLessons learned • The popularity of the new service was a catalyst for changes a number of areas.

  18. G2B / G2C Information Services • Right and duties of taxpayers: • Registration • Assessment • Payments • Service portfolio of the DSF • Contact information • Grievance procedures • List of delinquent taxpayers • Downloads.

  19. G2B / G2C Applications Taxpayer registration: • Inputs / taxpayer: • Registration information • Company registration • Electronic signature • Back-end processing: • Duplication verification • Company registration verification • Outputs / tax administration: • Submission report • Registration confirmation email • Registration certificate (e.g. PDF file).

  20. G2B / G2C Applications Return filing (e.g. income tax) • Inputs / taxpayer: • Return & annexes information • Tax credits information • Electronic signature • Front-end processing: • Calculation of tax payable • Back-end processing: • Verification procedures • Dues settlement verification • Outputs / tax administration: • Submission report • Confirmation email.

  21. G2B / G2C Applications Charge / penalty order • Input / tax administration: • Charge / penalty information • Output / tax administration: • Charge / penalty order is send by email as an attachment • Processing: • If not confirmed by taxpayer within specified time frame, resend by postal service.

  22. Revenue E-services Bernd Friedrich Bernd.Friedrich@HumanFIT.biz

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