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Collaboration between Healthcare Providers through ICT

Collaboration between Healthcare Providers through ICT. “The Social Requirements of Health 2.0 applications” - Pieter Duysburgh - eHealth conference Istanbul 23-25/09/2009. Introduction. Introduction. Outline. The project: Share4Health Health 2.0 User-Centered design

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Collaboration between Healthcare Providers through ICT

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  1. Collaboration between Healthcare Providers through ICT “The Social Requirements of Health 2.0 applications” - Pieter Duysburgh - eHealthconference Istanbul 23-25/09/2009

  2. Introduction

  3. Introduction

  4. Outline • The project: Share4Health • Health 2.0 • User-Centered design • Characteristics of collaboration in healthcare • Social requirements of health 2.0 • The next step

  5. Outline • The project: Share4Health • Health 2.0 • User-centered design • Characteristics of collaboration in healthcare • Social requirements of health 2.0 • The next step

  6. 1. The project: Share4Health IBBT Project (Interdisciplinary Institute for Broadband Technology) • Both industrial and academic partners • Multidisciplinary research teams

  7. 1. The project: Share4Health Provide extra services on top of that platform Create a platform for sharing information between physicians and pharmacists Patient consent Decision support Health 2.0 functionalities Medication record Patient summary

  8. 1. Share4Health Challenge: When we take the Share4Health platform as a given, what health 2.0 applications can then be developed? Approach: User-centered design Method: literature research, discourse analysis, expert interviews

  9. 2. Health 2.0 • The project: Share4Health • Health 2.0 • User-centered design • Characteristics of collaboration in healthcare • Social requirements of health 2.0 • The next step

  10. 2. Health 2.0 Healtheva Sermo.com What is Health 2.0? Microsoft HealthVault Hello Health Google Health DocCheck DoctorWorld.NET MyMedLab.com Ozmosis Patientslikeme.com

  11. 2. Health 2.0: functionality oriented

  12. 2. Health 2.0: efficiency oriented • Efficiency oriented

  13. 2. Health 2.0: grassroot oriented

  14. 2. Health 2.0 • 5 elements of Günter Eysenbach: • Social networking • Participation • Openness • Collaboration • Collaborative filtering processes

  15. 3. User-centered design • The project: Share4Health • Health 2.0 • User-centered design • Characteristics of collaboration in healthcare • Social requirements of health 2.0 • The next step

  16. 3. User-centered design “the designtradition that refers to the user to drive, inspire and inform the design development process” (E. Sanders & P.J. Stappers, 2008)

  17. 3. User-centered design: social requirements Social requirements are the users’ needs related to the use of an application in interaction with others. As health 2.0 applications have collaboration as a central characteristic, social requirements become very relevant in the creation process.

  18. 3. User-centered design: CSCW research CSCW (Computer-Supported Cooperative Work) research Challenges to CSCW or groupware: Awareness of other users Differing goals, knowledge, meanings and histories Importance of incentives Visibility of communication exchange Difficulty of the adoption process Critical mass Understanding (the exceptions in) workflow Disruption of social processes Translate these findings to a healthcare context

  19. 4. Characteristics of collaboration in healthcare • The project: Share4Health • Health 2.0 • User-Centered design • Characteristics of collaboration in healthcare • Social requirements of health 2.0 • The next step

  20. 4. Characteristics of collaboration in healthcare Professional status: the ‘art’ of being a healthcare professional

  21. 4. Characteristics of collaboration in healthcare Patient centeredness

  22. 4. Characteristics of collaboration in healthcare Ambiguity in medicine

  23. 4. Characteristics of collaboration in healthcare Complex organization of healthcare

  24. 5. Social requirements of health 2.0 apps • The project: Share4Health • Health 2.0 • User-Centered design • Characteristics of collaboration in healthcare • Social requirements of health 2.0 • The next step

  25. 5. The social requirements of health 2.0 apps Supported autonomy Fluid collaboration Patient centeredness Ambiguity in medicine Professional status Complexity of healthcare Rationale in context

  26. 6. The next step • The project: Share4Health • Health 2.0 • User-Centered design • Characteristics of collaboration in healthcare • Social requirements of health 2.0 • The next step

  27. 6.The next step

  28. 6.The next step: conceptual medication interaction scenario All medication records of a patient (EPR, google health, etc): Drug A Drug B Patient Drug A + Drug C drug C

  29. Thank you Pieter.Duysburgh@vub.ac.be

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