Keeping Risk out of the Workplace KROW

1. Keeping Risk out of the Workplace KROW Observer Training And Tracking Training

2. Objectives • To define & understand safety behaviors and their effects in the workplace • To review some approaches for addressing positive & negative safety behaviors and discuss how to give constructive feedback • To identify the positive outcome of addressing safety behaviors in the workplace • How to properly observe a team working • Documentation of the KROW card • Tracking of Observations

3. What is a Behavior? Behavior – How a person acts under a specific circumstance; includes speaking, acting and performing physical functions Behaviors are: • Observable (you can see them) • Measurable (you can count them) • Manageable (you can address them)

4. Behaviors Behaviors are influenced by several factors from one’s past and current environment • Background (personal experiences/upbringing) • Age • Sex • Education • Personality • Beliefs • Assumptions

5. Examples of Positive Safe Behaviors • Inspecting tools before using them • Wearing PPE as required by job • Reporting minor accidents to supervisor • Planning a job to be sure all materials & safety equipment are available & in good working condition • Wearing a seat belt when operating moving equipment and vehicles • Following the BJSA during the completion of the task

6. Examples of “Needs Improvement” Behaviors • Driving too fast • Lifting improperly • Rushing to get the job done • Getting out of a vehicle on the ROW without hi-vis vest or apparel • Starting the task without a BJSA • Not following or skipping steps on the BJSA • Using tools that are not in good working condition

7. If we don’t fix unsafe behaviors: • Bad habits and attitudes will exist, triggering unnecessary accidents • Worker morale will greatly decrease: • Unsafe work environment for employee & co-workers • Mindset “they don’t care about us” • Worker performance & quality of work declines • New hires will be taught the unsafe/uncaring way • You’ll be making hospital visits and attending funerals • You or your injured employees will endure personal suffering from lost wages, physical pain, stressful family issues, financial burdens and even potential loss of career/job

8. K.R.O.WKeeping Risk Out of the Workplace Elkhorn’s KROW Cards are designed to help us observe a team performing a task. A snapshot of their daily work practices. Through the use of the card during the observation we can share with the team the proper safe behavior's that the observer witnessed and congratulate them on their efforts. We can also recognize a behavior that may need improvement, and can stimulate conversation about the correct approach, or behavior that would improve the team’s behavior and completion of the task

9. Observation Techniques • Address the team to be observed and let them know your observing them while they are working. • Stand safely back out of the way of the team, • If any action or behavior makes the execution of the task unsafe or places an employee at risk of injury STOP the work immediately and have the team revisit the BJSA before starting the task again. • Watch the team for a short amount of time, 5-20 minutes depending on the task, watching and noting the following Key Performance Indicators (KPI’s)

10. Key Performance Indicators (KPI’s) You’ll find this list on the Green side of the card • Housekeeping • Is the area picked free of trash and construction material not currently needed, clean of tripping hazards, are cords and hoses out of the way of the access and egress of the work area, • Fall Protection • Is proper equipment being used, has it been inspected before use, proper tie off points, anchor points, and the correct lanyard for the task being used. Is the 100 % tie off rule being practiced

11. KPI’s Continued… • Scaffolds, Ladders, Stairways, • Have they been inspected, are they built correctly, are the users following the scaffold tag instructions, are ladders being used correctly and tied off • Personnel Protective Equipment (PPE) • Are all team members wearing the proper PPE, are they following the recommendations on the BJSA, • Excavations • Has it been inspected, is it shored, sloped according to the excavation plan, are employees aware of egress routes, are the routes assessable, is the team following confine space requirements,

12. KPI’s Continued… • Material Handling • Hoisting, rigging, proper use of equipment, has it been inspected before use, Proper lifting techniques, load size manageable, • Vehicles, Mobile Equipment • Daily inspection completed, is the operator certified, being use correctly, no home made adapters • Tools and Equipment • Proper tool for the task, in good working condition, does it operate properly, being use correctly

13. KPI’s Continued… • Fire Protection • Is there proper control over ignition sources, is the right permit in place for the task, is fire fighting equipment close enough and in good working order • Confine Space • Is the proper permit in place, has the atmosphere been tested, is the attendant present at the access point, is the entrants listed on the control form, • Planning, Communication • Has communication taken place before the task started, has other teams in the area been notified of task

14. KPI’s Continued… • LO/TO and Electrical • Has all energy control steps been verified, is GFCI’s in use, are all electrical equipment in good condition, inspected, • Work Practices • Proper body position, the right person performing the right task, is the team following the steps required • Chemical Exposure • Are employees wearing the correct protection for the chemical, proper air monitoring techniques, does the team understand the MSDS

15. KPI’s Continued… • Permit/Hazard Evaluations • Are all the correct permits in place, has the team identified all the known hazards of the task, is proper effective controls in place to mitigate the hazards • BJSA • Is the BJSA complete, does it have enough steps to complete the task, is mitigation responsibilities been assigned, has it been signed by team members

16. KROW Card Completion During the observation, the observer needs to complete the card as the observation progresses. If all the proper KPI’s are in place then the observation is a positive one and the green side of the card needs to be completed. After completing the top portion of the card with the date, time, supervisor, job number, Task observed, and the BJSA information section,

17. KROW Card Completion Mark if it was a safe act or safe condition, then describe the task observed in a detailed description list all the right behaviors you observed. List any other positive behaviors you seen in detail Then share feedback with the team you observed Turn the card into the appropriate safety team member

18. KROW Card Completion … If before or during the observation you discover a KPI that is missing and no one is in danger, You’ll need to fill out the red side of the card, marking the KPI that needs improvement at the bottom of the card. Complete the question’s asked, describe observation, what’s the worse thing that could happen, actions taken,

19. KROW Card Completion … Then share feedback with the team you observed List on the card what actions the team will take to prevent recurrence Turn the card into the appropriate safety team member

20. Sharing Feedback When Sharing Feedback it is important to utilize a three step method. When sharing feedback, remember that all individuals like to hear or know what they are doing right, which is what the KROW program is for recognizing proper safety behaviors. Share a positive, Suggest an action to adjust an undesired behavior Follow up the conversation with a positive note

21. Tracking KROW Cards All KROW cards count as one point In the tracking spreadsheet each week list each card as one (1) positive observation Or As one (1) need’s improvement with the score matching the KPI that the observer saw was missing from the task plan Each weekly totals to a monthly summary report, which we can then print out and post on the project or share with the team.

22. Questions???