1 / 18

Tarrant County Information Technology Strategic Plan FY 2005 – 2010 Steve Smith, Chief Information Officer January 2005

Tarrant County Information Technology Strategic Plan FY 2005 – 2010 Steve Smith, Chief Information Officer January 2005. Progress Since 2000. FY01 Strategic Plan proposed 48 projects 96% of projects completed or in progress

kamin
Download Presentation

Tarrant County Information Technology Strategic Plan FY 2005 – 2010 Steve Smith, Chief Information Officer January 2005

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Tarrant County Information Technology Strategic Plan FY 2005 – 2010 Steve Smith, Chief Information Officer January 2005

  2. Progress Since 2000 • FY01 Strategic Plan proposed 48 projects • 96% of projects completed or in progress • Resulted in modernization of infrastructure and system of governance

  3. Tarrant County’s Challenge • Rapid population growth • Increasing demand for services • County needs new methods of service delivery G.K. Maenius County Administrator(click image to play video)

  4. E-Commerce Offers New Possibilities • Provide services at convenience of the public • Some services available 24/7 • No need to travel downtown for simple transactions Marti VanRavenswaay Commissioner, Precinct 2 (click image to play video)

  5. Goal: Create a Services-Oriented IT Organization • Customer-focused • Enable Department’s service delivery • Department in control of data • Responsive • Efficient • Faster, Better, Cheaper

  6. IT Organization Today • Classic Engineering group • Silos of technical disciplines

  7. IT Organization Tomorrow • Service-oriented • Focused on customer needs • Accountable for service delivery

  8. Gartner says: “The ISCo maintains an unwavering focus on the customer and its needs, while aggressively pursuing integrated process management as the primary vehicle for fulfilling service offerings. This dictates an organizational structure focused on services and processes.” Young, C. “Running IS Like a Business: Introducing the ISCo Model (R-18-4277).” Gartner, Inc.: January 2003.

  9. IT Strategies • Business Alignment • Simplified Architecture • Structured Processes • Performance Measures

  10. Strategy: Business Alignment • Relationship Managers • Learn business needs • Develop catalog of services • Design solutions Alan Levy Assistant District Attorney (click image to play video)

  11. Strategy: Simplified Architecture • Reduced complexity = reduced costs • Create standard architectures • Consolidate vendor support • Example: managed workstation refresh

  12. Strategy: Structured Processes • Project Management Office (PMO) • Consistent development methodology • Departments know what to expect • Operations Processes • ITIL for service management • Consistent Help Desk process

  13. Strategy: Performance Measures • Project Management Controls • Requirements • Budget • Schedule • Earned Value • Service Management • Service Level Agreements Suzanne Henderson County Clerk (click image to play video) Alan Levy Assistant District Attorney

  14. Organization: IT Department Structure • Focus on Customer Needs • Organize around Service Delivery • Increase Operational Capability • Engage Partners for Software Development • Streamline Support Structure

  15. Organization: IT Training • Focus on Operational Excellence • Service Process Management • Service Measurement • Train Service Skills • Customer service • “Soft skills” • Project Management

  16. Organization: End User Training • Train All County Employees on Computer Skills • IT to Provide Training • Benefits: • Lowered Support Costs • Improved Productivity G.K. Maenius County Administrator (click image to play video)

  17. Governance • IT Steering Committee • IT Technical Committee • Departmental Budgeting • Operations • Strategic Projects

  18. Questions? Steve Smith, Chief Information Officer Tarrant County 100 E. Weatherford, Suite 403 Fort Worth, TX 76196 (817) 884-3850 cio@tarrantcounty.com More information available on the web: http://www.tarrantcounty.com

More Related