1 / 17

Small Office / Home Office (SOHO) IP Telephony

Small Office / Home Office (SOHO) IP Telephony. Who says You Can’t Run with the Big Dogs?. Agenda. SOHO customer requirements Enterprise-based solutions Carrier-based solutions Conclusion. What does the IP Telephony industry need to offer the SOHO business?.

kaori
Download Presentation

Small Office / Home Office (SOHO) IP Telephony

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Small Office / Home Office(SOHO) IP Telephony Who says You Can’t Run with the Big Dogs?

  2. Agenda • SOHO customer requirements • Enterprise-based solutions • Carrier-based solutions • Conclusion

  3. What does the IP Telephony industry need to offer the SOHO business? • Low cost solution ($200 to $2,000) • Little or no technical expertise required • Scalable (many SOHOs are in growth mode) • Able to handle bursts or peak demand • Tools to project a “professional” image • “Big company” features

  4. ENTERPRISE-BASED SOLUTIONS

  5. Traditional Model 2 or more phone lines @ $40/line Fax line @40/line or share a phone line Data line VoIP Model 1 analog phone line 2 or more IP phone lines @ $10-$20/line expandable on demand Never busy fax line Data line SOHO Communications Infrastructure

  6. BIGCO VPN Carrier VPN service or Leased Lines T1/T3/OC-n private line ATM Frame relay IP SOHO VPN Internet Telephony Virtual Private Networks (VPN) HQ Other locations Less than $200 per each IP phone added

  7. BIGCO SOHO Add VoIP capability to existing key system or PBX for $200-$500 IP PBX IP PBX PBX or KTS PBX with IP Gateway

  8. PBX Extension for Remote Offices • Deliver PBX extensions for $200 per remote site • PBX site $50 to $200 per extension Ext. 101

  9. BIGCO SOHO Voice and Data Integration Voice - Voice - T1/T3/OC-n Data - ATM/FR/MPLS/IP Data - DSL/Cable Modem Or Dial-up!! $200 Multiplexer Channel Bank Voice-enabled Router $$$

  10. CARRIER-BASED SOLUTIONS

  11. Traditional IP Telephony Long Distance and Toll Savings __ __ __ $200 for the first phone port $50 – $100 for add’l port $0 – $.03/min LD $.02 - $.20/min Int’l $.04 - $.10/min LD $.07 - $2/min Int’l

  12. PSTN solutions (SOHO) Issues Calls between company locations cost $$ Forwarding if busy costs $$ Inflexible call routing Miami, then NYC, then Voicemail No call queuing Intra-company Communications __ Incoming Call |

  13. VoIP solution (SOHO) Benefits Low or no cost between locations Low or no call forwarding cost Flexible, intelligent routing Call queuing Easy adds and moves Load balancing possible Intra-company Communications __ __ Incoming Call __ Gatekeeper/ Server

  14. PSTN-based (SOHO) Issues Finite set of trunks Set number of call paths for queued calls Geographically defined High premises equipment cost “Nailed up” Growing pains Call Center __ Incoming Call __ Incoming Call __ Incoming Call

  15. VoIP-based (SOHO) Benefits On demand expansion of trunk lines Big company style queuing Load balancing Dynamic, ideal for short term use Scalable, just add IP phone seats anywhere Call Center __ __ Incoming Call __ Incoming Call __ __ Incoming Call | Call Centers Teleworkers in homes

  16. Challenges we have • Reliability and Availability • Quality of Service (voice quality, etc.) • Support • Interworking • Among IP networks • With existing PSTN networks and services • Among Internet telephony equipment vendors

  17. Conclusions • IP Telephony can deliver communications products and services needed by SOHO businesses today • Critical characteristics • Low cost, solutions in $200 - $2000 range • Little technical expertise needed • Scalable, flexible, expandable • “Big company” feel with full set of features • Opportunity • Underserved by traditional players • Millions of SOHO businesses and many are growing

More Related