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Developing Customer Oriented Transit Performance Measures National Transit GIS Conference

Developing Customer Oriented Transit Performance Measures National Transit GIS Conference Martin Catala. Outline. Define Customer Oriented Measures Illustrate Customer Oriented Measures Address Improvements Describe New Measures. Customer Perspectives. Quality of Service Measures

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Developing Customer Oriented Transit Performance Measures National Transit GIS Conference

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  1. Developing Customer Oriented Transit Performance Measures National Transit GIS Conference Martin Catala

  2. Outline • Define Customer Oriented Measures • Illustrate Customer Oriented Measures • Address Improvements • Describe New Measures

  3. Customer Perspectives Quality of Service Measures Transit Attractiveness

  4. Customer Oriented Measures • Where and When of Transit • Hours of Service • Frequency • Service Coverage • System Wide

  5. System Performance • Weekday Span of Service • 18 hours + • Frequency • Headway • Buses per hour • Coverage • ¼ Mile Buffer

  6. Improved Measures • Customer Perspective • Stop or Neighborhood Level • Evaluate both ends of the trip

  7. Driving Improvements • Role of New Data • Role of New GIS Techniques • Computer Power

  8. GIS Ideal Tool • Illustrate Availability • Evaluate Availability

  9. Improving Service Coverage ¼ Transit Coverage Route Alignment

  10. Stop Based Service Coverage ¼ Mile Stop Euclidean Distance More Precise

  11. Transit Access at Stop 606,353 Population 67% 568,175 Population 63%

  12. Stop “Network” Access

  13. Stop Based Walk Access 568,175 Population 63% 420,403 Population 46%

  14. Accurate not Bad 606,353 Population 67% 420,403 Population 46%

  15. New Data New Measures Frequency – Trips per hour Span of Service – Hours /Day

  16. Stop “Network” Access

  17. Trips Per Hour Aggregate Categorize Jobs and Population by Trip Frequency

  18. Analysis Overlay Data

  19. Frequency – Transit Dependent Workers Success Gaps

  20. Employment Accessible 45 Minute Transit Commute

  21. Examination of O-D Accessibility • Both Ends of trip are vital to Customer • Examine Census Tract in Downtown St Petersburg

  22. Where do workers Live Density Pedestrian Friendly Frequency Transit Commute Time

  23. Are Workers in “Transit Supportive” Neighborhoods Density Component of Transit Utilization

  24. Are Transit Accessible Origins Pedestrian Friendly Intersection Density

  25. Walkable Tracts

  26. Do worker Live in Transit Accessible Neighborhood Use TCQSM to identify ideal frequency thresholds Trips per hour 6 trips per hour or greater 4 – 5 per hour 2 – 3 per hour Less than 2 per hour

  27. Transit Travel Time

  28. Transit Travel Time

  29. Customer Oriented Measures • Identifying Characteristics for O-D • Transit Supportive • Walkable • Frequency • Transit Travel Time • Provides real insight into customer needs

  30. Thank You Questions? Martin Catalá catala@cutr.usf.edu

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