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Kapture Live Chat

Edge nearer to your customers, respond to them immediately, augment conversion rate and complete 60-90% of an average human team's workload using Kapture Live Chat. Its omnichannel feature gathers and resolves customers queries from all the digital platforms thus no stones are left unturned. Its efficiency and cost-effectiveness keep you and your customers in high-spirits.<br>

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Kapture Live Chat

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  1. Kapture Live Chat Automate Your Business With A Live Chat

  2. Kapture Live Chat? It is a software application that eases the interactions between humans and machines. It is an omnipresent channel that means you can communicate with your customers through various channels such as Whatsapp, Telegram, Facebook, Instagram and many more. Note: Please add Kapture Live Chat picture

  3. Kapture Live Chat Can Be Accessed Via Two Platforms • Web-based applications • Standalone apps Note: web and app picture of Kapture Live Chat

  4. How Does A Kapture Live Chat Work? The chatbot works in three simple steps. • Receives the user’s response • Examines the user’s response • Gives back the response A chat interface is used to convert the inputs given by the customers into its language and provides automated answers. Natural Language Processing recognizes and converts the human language into computer language. Note: A diagram depicting receiving the user’s response, examining the user’s response and giving back the response

  5. Benefits of Using Automated Kapture Live Chat: Instant Notification • With the instant notification, resolve customer’s queries faster and maintain a good bond. 24/7 Customer Support Service • A Live Chat allows you to automatically allocate chat queries to available executives so that every customer is attended to in a timely manner. Note: Picture depicting the above two points

  6. Benefits of Using Automated Kapture Live Chat: Know Your Customer Well • Live Chat helps you understand the customer’s needs even without talking on the call with them. Quick Responses • When the customers ask certain questions about the product or the service offered from your business then quick responses are reached to the customers as the responses are automated. Note: Picture depicting the above two points

  7. Benefits of Using Automated Kapture Live Chat: Boost Agent Performance • Monitor the executive’s activity from log-in time until log-out. Boost Team Productivity • Chatbots handle repetitive queries and you can get time to deal with some other important concerns then. Note: Picture depicting the above two points

  8. Benefits of Using Automated Kapture Live Chat: Build up the Customer Retention and Acquisition • Prompt and contented responses from the agent increases the customer retention. Automated Lead Generation • Automated forms displayed on the customer’s screen would help you know if that is your potential customer. Note: Picture depicting the above two points

  9. Benefits of Using Automated Kapture Live Chat: Chat Analytics & Reports • Generate detailed reports to assess chat traffic, missed chats, first response time, average turnaround time, customer ratings, and more. Cost-Effective • You do not have to hire extra employees when your work is automated, that being so, saves your money. Note: Picture depicting the above two points.

  10. Kapture Live Chat Capitalize all in one user-friendly feature of Kapture live chat today and amplify your business. Note: Picture of Kapture chat

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