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Introduction to Smartcards Workshop

Introduction to Smartcards Workshop . Prepared by Smartran Ltd for SCNF Version 1.3 (17/09/07). Workshop Agenda. Smartcards - what are they and how do they work? What are Local Authorities using them for? How to get started in using smartcards. Welcome & Introductions.

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Introduction to Smartcards Workshop

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  1. Introduction to Smartcards Workshop Prepared by Smartran Ltd for SCNF Version 1.3 (17/09/07)

  2. Workshop Agenda • Smartcards - what are they and how do they work? • What are Local Authorities using them for? • How to get started in using smartcards.

  3. Welcome & Introductions • This workshop is an opportunity for you to find out about smart media & how they can be used by Local Authorities • Your facilitators for this workshop is: Kevin Farquharson (Smartran Ltd) [www.smartran.co.uk 01483 772241] • It will help to understand your areas of interest and expectations from today’s workshop • What are your objectives from today?

  4. General Themes linked to Smartcards • Smartcards – Customer Centric Thinking • Improving citizens’ experience of government services • Enabling government service departments to know their customers better • Key Benefits and Service Areas • Reduce duplication of cards, card schemes and databases • Reduce transaction & service delivery costs • Single authentication to multiple e-gov services • Supports library, leisure, parking, public transport, schools, access, benefits and more.

  5. 1. What is a Smart Card?

  6. 1. What is a Smart Card? • A plastic card usually the size of a credit card, that is embedded with either a microprocessor and a memory chip or only a memory chip. • Smart cards can hold much more information than magnetic cards and can have functions built into the card (e.g. cryptography). You can think of it as an “old credit card" with a "brain" on it. This card-computer (brain) can be programmed to perform tasks and store information, but note that the brain is quite small - meaning that the smart card's power falls far short of your pc or notebook.

  7. 2. What are Local Authorities using them for? • Library • Leisure • School • Tourism • Parking • Housing • Transport • Identity/Entitlement • Purse • Loyalty • Benefits • Authentication/Access

  8. English National Concessionary Travel • 291 Travel Concession Authorities (not GLA) • Implement & rollout by 1st April 2008 • Must be ITSO Smartcard • Estimated 7-9 million cardholders • 140 working days left • Conclusion = all English Authorities will be involved in a smartcard scheme in 6 months

  9. 3. How to get started in using smartcards? • Establish Initial Scope & Priorities • Which LA services (eg Libraries, Leisure, Schools)? • Where are the locations for these services? • What uses within the identified service areas? • Who will be involved (staff, citizens and other parties)? • What information is required for each identified use? • How are these services currently provided? • Tip – think about the points of contact and interaction between the citizens, the LA services and current systems and processes. What happens with the current organisation and systems?

  10. LA Service Location A Location B Location C Where? What? Who? Process 1 Eg enrol Process 2 Use a service Process 3 Pay for something Local Resident Receptionist Teacher

  11. Analysing Needs and High Level Design • Independent of Technology • Drives the scheme design/implementation.

  12. General Needs (examples) • Satisfy E-Government initiatives for access to services. • Inclusiveness and Accessibility – Easier access to services for all groups in the community • Reduction of cash handling and the related costs. • Better citizen authentication and identity management (single sign on for multiple agencies) • Reduce levels of fraud • Better levels of information on citizen services take-up and preferences. • Encourage local or national initiatives such as use of public transport.

  13. Local Needs (examples) • Create a cashless school meals environment • Promote tourism with better and easier access to tourist services for visitors • Provide concessionary leisure centre cards in the locality • Help resolve parking problems in the locality.

  14. Library E-Purse Top-up Card Management System Local Authority Enrolment Card Issue & Management NSCP Smart Card CCDA Library App E-Purse Enrolment & Library Application Cardholder Database Library Assistant Overnight Update Library Back Office Database Borrowing Retail & Vending Usage data collection

  15. Leisure E-Purse Top-up Card Management System Local Authority Enrolment Card Issue & Management NSCP Smart Card CCDA Leisure App E-Purse Enrolment & Leisure Application Cardholder Database Leisure Reception Overnight Update Leisure Member Database Attendance Retail & Vending Usage data collection

  16. Bill Payment /Cash Collection Bill Issues Bills, Statements & Letters Aggregator (Bank) or Council + or e-pay or payzone Post & Reconcile Card Issues Cards • Customer requests: • Rent • C Tax • Sundry • Others Accounts 122345 £34.50 134565 £21.50 234566 £21.50 …..

  17. Parking E-Purse Top-up Card Management System Local Authority Enrolment Card Issue & Management NSCP Smart Card CCDA Car Park App E-Purse Enrolment & Parking Application Use card for car park payment Cardholder Database Council Office Overnight Update Ticket Machine Or Barrier Usage data collection Car Parks Back Office Database Citizen inserts card into ticket machine to validate parking permit and obtain automatic discount AND could use e-purse to buy ticket

  18. Staff E-Purse Top-up Card Management System Local Authority Enrolment Card Issue & Management NSCP Smart Card CCDA E-Purse Enrolment Cardholder Database HR Overnight Update Door Entry Attendance Office Staff Database Retail & Vending Usage data collection

  19. Logical Application Overview Card Security & Access Ctrls Card Management System M’gmt & Mtce Functions Card Holder Database Card Personal- isation Export to Perso Bureau or local Third Party Third Party Back Office Workstation NSCP Enrol’t Website Daily data Exchange MiFare Smart Card Library/ Leisure/ Parking Database Dual i/f MiFare Java Card JCOP30 or Mifare Smart Card Service Specific M’gmt System Reception Workstation Hand Reader Bookings & Activity History Library L Centre Car Park Office Council Office Third Party

  20. Information and Resources • NSCP CD and Website • www.nationalsmartcardproject.org.uk • Bolton - Setting up a Smart Card Scheme - Toolkit • Other LA experience • Smart Cities, NSCP Early Adopters, Case Studies • SCNF – website and events www.scnf.org.uk • NSCP starter kit and other third party software • External suppliers and consultants

  21. Workshop Close • Summary • Questions • Feedback • Next Steps • Close Prepared by Smartran Ltd See www.smartran.co.uk Call 01483 772241

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